4.1. Norton Sales Skills - Quiz

Questions on Sales Skills

Using a free anti-virus is not recommended, becauseā€¦

  • It can be disguised as a malware.
  • It does not offer sufficient protection against the latest threats.
  • It has not usually been sufficiently tested for protection against malware.
  • It has not been officially rated by AV-TEST Institute.

Macs can be infected by malware through web browsers.

  • True
  • False

How much battery does the quickest and lightest Norton use when the system is in standby?

  • 5%
  • 12%
  • 18%
  • 22%

You are on the phone with Luke, a customer of an insurance company. Which of the following conversation starters would you use to begin the conversation?

  • Do you use antivirus?
  • Do you use a Mac?
  • Which antivirus do you use?

On average, a PC connected to the Internet can become infected within:

  • 4 minutes
  • 6 minutes
  • 9 minutes
  • 12 minutes

Every time a user touches a file, Norton evaluates it against hundreds of criteria to determine if it is an attack.

  • True
  • False