Quiz Two - Complaint System

Complaint Management System - Auto Equity Title Loans - SOAR

This test covers the complaint management system, Auto Equity Loans, and SOAR

What is the official name of our complaint management system?Untitled multiple choice question

  • Feedback Management System
  • Complaint Management System
  • Complaint Resolution System
  • None of the above

A complaint can be received by the Company, either directly from the consumer or indirectly through a third party?

  • True
  • False

Notification from a regulatory agency is NOT considered a complaint?

  • True
  • False

Which of the following are types of complaints

  • A product or service offered by the Company or any of its Employees
  • Processing or collection of any such product or service & Marketing and advertising
  • Treatment of any customer by any of the Company’s employees
  • All of the above

A “Level 2 Complaint” is (i) any verbal complaint, and (ii) any written complaint that is not a Level 1 Complaint.

  • True
  • False

Unauthorized fees, fees for services not provided, or duplicative fees is an example of a Level ______ Complaint?

  • Level One Complaint
  • Level Three Complaint
  • Level Two Complaint
  • None of the above

You must email the complaint form to your DM and _____ _____.

  • Betty Hernandez
  • Charles Horton
  • Paula Fox
  • None of the above

Before placing a copy of the complaint in your store’s complaint binder you must first do what on the second page?

  • Highlight it
  • Stamp it confidential
  • Sign It
  • none of the above

To access the complaint form you must first click on the “resources” tab and then what tab after that?

  • Select "HR" Tab
  • Select "Legal" Tab
  • Select "Approved Correspondence" tab
  • None of the above

A customer complaining that we debited their past due account is an example of a Level_____complaint?

  • 2
  • 1
  • Not considered a complaint
  • None of the above

The new AE Installment loan product that offers the lowest APR in New Mexico, Idaho and Utah is?

  • 225%
  • 80%
  • 110%
  • 125%

The new AE Installment loan product that offers the lowest APR in Nevada is?

  • 225%
  • 80%
  • 110%
  • 250%

The minimum FICO score for an AE Installment Loan 125% in New Mexico, Idaho and Utah is?

  • 590
  • 620
  • 580
  • None of the above

The new AE Installment Loan products are only allowed to be done on cars younger than 5 years?

  • True
  • False

Store employees are required to visually inspect the APR on every contract to ensure that it is correct?

  • True
  • False

You must ensure that you have a serviced ________ in your store?

  • Water Machine
  • Fire Extinguisher
  • Refrigerator
  • None of the above

When you run IBV, you are required to notate 3 day balance, # of transactions and # of nsf’s on the top of the IBV report.

  • True
  • False

On a $600.00 Installment loan, you are required to show _____ X the payment amount as a 3 day balance.

  • 3 times
  • 2 times
  • 1 times
  • 4 times

All info that has been verified on the application, or front end verification (state specific), must either be highlighted or _______.

  • Check Marked
  • Underlined
  • Initialed
  • None of the above

When purging the right side of the file, you must leave the last _____ contract(s) in the file.

  • One
  • Two
  • Three
  • None of the above