T-kash Knowledge Test

T-kash Knowledge Test

T-Kash and Orange Money are the same thing.

  • True
  • False

Existing Orange Money customers don’t have to register anew for T-Kash.

  • True
  • False

You can register for T-kash without a Telkom Kenya line.

  • True
  • False

If you have a registered Telkom SIM, you can self-register for T-kash at home , you don’t need to go to a Telkom Shop or T-kash agent.

  • True
  • False

You can register for T-kash by calling customer care.

  • True
  • False

You can register for T-kash by visiting any Telkom retail Centre Countrywide.

  • True
  • False

From the list of identification documents below, which ones are used for T-kash registration?

  • a. Passport Number.
  • b. Military ID.
  • c. Kenyan National ID.
  • d. Alien ID
  • e. Diplomatic ID
  • f. All the above.

When one registers for T-kash, which statement(s) are TRUE on how to Activate a T-kash Account.

  • a. After successful registration you will receive a welcome SMS from T-kash.
  • b. Go to your T-kash Menu or dial *160# and Select ‘Activate’
  • c. Enter your ID Number and Date of Birth-format: dd/mm/yyy.
  • d. Enter a new PIN-Choose a PIN you can easily remember.
  • e. Enter your New PIN again, confirm details and a successful message will be sent.
  • a. All the above.

Please select all the details that are required to activate a registered T-kash Account.

  • a. Date of Birth.
  • b. ID Number.
  • c. New PIN.
  • d. All of the Above.

Which statements are TRUE with regards to the T-kash invitation code.

  • a. A Telkom customer can send an invitation code to anyone.
  • b. A Telkom customer can send an invitation code to only Telkom customers.
  • c. The inviter can send invitation messages to all their contacts.
  • d. The invitee will visit any T-kash Retail Centre countrywide to register.
  • e. A, C and D.
  • f. All the above.

To receive your reward for inviting a friend, the friend must.

  • a. Register for T-kash within 7 days
  • b. Register in person at a T-kash agent
  • c. Give the T-kash agent the invitation code
  • d. A, B and C
  • e. Call customer care
  • f. None of the above

You can have a maximum of _____ T-kash accounts ?

  • a. Five
  • b. Three
  • c. Two
  • d. One

Only Kenyan citizens are allowed to have a T-kash account.

  • True
  • False

Only smartphones support T-kash.

  • True
  • False

A T-kash customer can send money to a Telkom customer who is not registered for T-kash.

  • True
  • False

How many digits is a T-kash PIN.

  • a. 6 digits
  • b. 5 digits
  • c. 4 digits

A T-kash user PIN expires every.

  • a. 3 months
  • b. 1 month
  • c. Never expires but can be changed

If you forget your T-kash pin, you can call customer care to remind you the same exact PIN.

  • a. True
  • b. False

From list below select the confirmation details you see as a flash message before sending money to a registered T-kash recipient.

  • a. Recipient Name
  • b. Recipient Number
  • c. Amount
  • d. Time
  • e. Transaction Cost

With T-kash you can send money to.

  • a. Another phone number
  • b. A Bank account
  • c. A favorite contact
  • d. All of the above

The maximum number of favorite contacts you can have is.

  • a. 10
  • b. 5
  • c. 1
  • d. None of the Above

What is a paycode ?

  • a. The new name for T-kash Agent numbers
  • b. Another name for your T-kash Pin
  • c. It’s an 8 digit redeem code used by T-kash customer to withdraw money from an agent or make payments from a merchant.
  • d. None of the above

A paycode is valid for.

  • a. 7 days
  • b. 3 minutes
  • c. 10 minutes
  • d. 24 hours

How much is it to generate a paycode ?

  • a. 1 shilling
  • b. .50 cents
  • c. 0 Shillings
  • d. None of the Above

How many times can you redeem a particular paycode ?

  • a. Twice Only
  • b. Once Only
  • c. It can be used until you have a zero balance
  • d. All of the above

On any given day the maximum number of paycodes you can generate is ?

  • a. 1
  • b. 10
  • c. 24
  • d. As many as you need

Please select all the reasons that can make a paycode fail to redeem.

  • a. Insufficient funds
  • b. Expired time
  • c. Already redeemed
  • d. Entering wrong agent number
  • e. All of the above

During a T-kash customer withdrawal, once you enter the withdrawal amount and generate a paycode, you can withdraw? Select all that apply

  • a. The same exact amount
  • b. A smaller amount
  • c. An amount greater than your account balance
  • d. All of the above

When redeeming a paycode at a T-kash agent you do not need your ID.

  • True
  • False

You can redeem a paycode at any T-kash agent.

  • True
  • False

When withdrawing from an ATM, a T-kash customer requires.

  • a. Paycode only
  • b. Generated ATM pin only
  • c. ID
  • d. Both A and B
  • e. A, B and C

A T-kash ATM withdrawal can only be made at the customer’s own Bank ATM.

  • True
  • False

You cannot make an ATM withdrawal using T-kash unless you have an ATM Card.

  • True
  • False

What are viable fixes if you don’t receive a paycode after generating one ?

  • a. Call customer care
  • b. Check to see if your SMS inbox is full and delete old SMS if that’s the case
  • c. A and B
  • d. None of the Above

In the T-kash menu you can only create a favorite.

  • a. Telephone Number
  • b. Biller
  • c. Bank Account
  • d. All of the Above

Can a customer send money to another network using T-kash ?

  • True
  • False

When sending money to another network the recipient will receive a payment voucher.

  • True
  • False

A payment voucher sent to customer on another network is valid for_____ days.

  • a. 1
  • b. 7
  • c. 21
  • d. None of the above

If a payment voucher sent to another network expires, the recipient can only receive another one by.

  • a. Calling customer care
  • b. Asking the sender to initiate another transaction
  • c. All of the above

If a T-kash customer send’s money to a Safaricom customer, the customer can redeem the voucher at an M-Pesa agent.

  • True
  • False

To use T-kash to pay for goods and services the Merchant must have a Till Number.

  • True
  • False

When paying for goods and services using T-kash, the paycode generated MUST be exactly the same as the amount of goods or services bought.

  • True
  • False

What kind of Telkom bundles can you buy using T-kash.

  • a. Voice
  • b. SMS
  • c. Data

You can buy airtime for non-Telkom customers using T-kash.

  • True
  • False

A T-kash customer can request for a refund for money sent to the wrong number.

  • True
  • False

The contact lookup “opt-out” menu option prevents T-kash customer from seeing your name when sending you money.

  • True
  • False

You can invite a friend to join T-kash using the customer menu.

  • True
  • False

How many recent transactions can a customer view in the mini-statement option of the “ My Account” menu.

  • a. 10
  • b. 5
  • c. 3
  • d. 20

From the list, select all possible ways a T-kash Agent can withdraw money from their Agent Till.

  • a. Another Agent
  • b. Bank Account
  • c. Send to their T-kash Account
  • d. ATM
  • e. None of the above

Please select all the information that an Agent see’s when a customer is redeeming a paycode.

  • a. Customer Name
  • b. Customer Number
  • c. Transaction amount
  • d. Customer ID
  • e. Commission amount
  • f. Time
  • g. All of the above