Effective Supervisor

Effective Supervisor

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Supervising Others

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Module One:
Getting Started

Good management consists in showing average people how to do the work of superior people.

John D. Rockefeller

  • Welcome to the Supervising Others course. Supervising others can be a tough job. Between managing your own time and projects, helping your team members solve problems and complete tasks, and helping other supervisors, your day can fill up before you know it. This course will help supervisors become more efficient.

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Course Objectives

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Module Two:
Setting Expectations

Management is nothing more than motivating other people.

Lee Iacocca

  • First things first: your employees need to know what you expect of them in order to succeed. In this module, we will work through the four steps of setting expectations.
  1. Define the requirements.
  2. Identify opportunities for improvement and growth.
  3. Discuss the requirements.
  4. Put it all in writing.

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Defining the Requirements

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Identifying Opportunities for Improvement and Growth

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Setting Verbal Expectations

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Putting Expectations in Writing

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Module Three:
Setting Goals

Setting goals is the first step in turning the invisible into the visible.

Anthony Robbins

  • Goal setting is the single most important life skill that, unfortunately, most people never learn how to do properly. Goal setting can be used in every single area of your life, including financial, physical, personal development, relationships, or spiritual growth.

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Understanding Cascading Goals

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The Three P’s

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Helping Others Set Goals

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Module Four:
Assigning Work

Endeavors succeed or fail because of the people involved. Only by attracting the best people will you accomplish great deeds.

Colin Powell

  • Allowing employees to have a say in what tasks they perform and how they perform them can increase job satisfaction and performance exponentially. However, there are often situations where tasks need to be assigned quickly, or you may require menial tasks that no one really wants to do, to be completed.

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General Principles

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The Dictatorial Approach

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The Apple-Picking Approach

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The Collaborative Approach

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Module Five:
Degrees of Delegation

The great leaders are like the best conductors: they reach beyond the notes to reach the magic in the players.

Blaine Lee

  • Many supervisors feel that by giving tasks to others, they’re giving their power away. This simply isn’t true! Delegation is one of the most valuable skills you will ever learn. By delegating the tasks that you don’t really need to do, you free up time for those high-reward projects.

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Level One: Complete Supervision

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Level Two: Partial Supervision

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Level Three:
Complete Independence

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Module Six:
Implementing Delegation

Never tell people how to do things. Tell them what to do and they will surprise you with their ingenuity.

General George S. Patton

  • At first sight, delegation can feel like more hassle than it’s worth. However, by delegating effectively, you can hugely expand the amount of work that you can deliver. When you arrange the workload so that you are working on the tasks that have the highest priority, and other people are working on meaningful and challenging assignments, you have a recipe for success.

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Deciding to Delegate

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To Whom Should You Delegate?

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Providing Instructions

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Monitoring the Results

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Troubleshooting Delegation

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Module Seven:
Providing Feedback

Anticipate the difficult by managing the easy.

Lao Tzu

  • There are many types of feedback that we can deliver. In turn, delivering the appropriate type of feedback increases the chance that the receiver will hear, understand, accept, and act on that feedback.

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Characteristics of Good Feedback

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Feedback Delivery Tools

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Informal Feedback

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Formal Feedback

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Module Eight:
Managing Your Time

Time management is life management

Robin Sharma

  • Supervisors often find that between helping their colleagues, managing their staff, and performing their own tasks, that there are not enough hours in the day. This module will give you some tools to plan and prioritize effectively and make the most of the time that you have.

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The 80/20 Rule

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Prioritizing with the Urgent-Important Matrix

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Using a Productivity Journal

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Using Routines and Rituals to Simplify Your Workday

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Module Nine:
Resolving Conflict

Seek first to understand, then to be understood.

Stephen Covey

  • Supervisors are often called in to help mediate conflicts within their team, or sometimes within other teams. Although many people dislike dealing with conflict, when it is managed properly, it can be a positive thing. With the proper tools, people are able to air their ideas and their issues, share information in a constructive manner, and work towards resolving their differences.

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Using a Conflict Resolution Process

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Maintaining Fairness

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Seeking Help from Within the Team

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Seeking Help from Outside the Team

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Module Ten:
Tips for Special Situations

I have yet to find the man, however exalted his station, who did not do better work and put forth greater effort under a spirit of approval than under a spirit of criticism.

Charles Schwab

  • Becoming a supervisor can happen in many ways. You may be hired from outside the company to take on a team. You might be assigned to create a brand new team. Or, you might be promoted from within the team. Each situation requires some special skills for success.

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What to Do If You’ve Been Promoted from within the Team

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What to Do If You’re Leading a Brand New Team

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What to Do if You’re Taking on an Established Team

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Module Eleven: A Survival Guide for the New Supervisor

 I believe managing is like holding a dove in your hand. If you hold it too tightly you kill it, but if you hold it too loosely, you lose it.

Tommy Lasorda

  • Being a new supervisor can be intimidating. How will you know what to do? What if you make mistakes? What if you don’t know the answer? In our final module, we will give you some tips to get you on the path to becoming a great supervisor.

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Ask the Right Questions of the Right People

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Go to Gemba

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Keep Learning!

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Module Twelve:
Wrapping Up

It is wise to keep in mind that neither success nor failure is ever final.

Roger Babson

  • Although this Course is coming to a close, we hope that your journey to improve your Supervisory Skills is just beginning. Please take a moment to review and update your action plan. This will be a key tool to guide your progress in the days, weeks, months, and years to come. We wish you the best of luck on the rest of your travels!

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Words from the Wise