Three (3) basic Communication skills in Customer Service

Effective communication is a critical component of customer service for small organizations. Customer service efforts are designed to ensure the prompt and efficient delivery of quality products and services to customers, as well as the effective recovery from any service-related issues that may arise. In dealing with customers, communication is essential, whether it is face-to-face, over the phone, via email or, increasingly, through online. http://smallbusiness.chron.com/effective-communication-customer-service-4806.html

At the completion of this training module, the trainees will be able to identify three (3) basic Communication skills essential in Customer Service

The trainees would be evaluated at the end of this module to test their understanding on what they have learnt Let us start off by knowing some key terms.

Customer Service

Communication skills

Continuation of Communication skills

Listening

Listening

Nonverbal Communication

Nonverbal Communication

Verbal Communication

Question Time

What are the three basic communications skills learnt in this module which can be used to enhance customer service?

Which of these words best fits in the sentence ………..is also important; you want to look the person in the eye to demonstrate that you are focused on the person and the conversation

Through …………. listening, you can better understand what the other person is trying to say, and can respond appropriately

In verbal communication, ……… makes the recipient feel more appreciated

Which of the communication skills focuses on your body language, eye contact, hand gestures, and tone?