Two of the greatest assets you have that are key to your success with FastBucks and performing your daily operations are? (check all that apply)
- The Phones
- Your Attitude
- Your Car
- Your Customer
- The signage
To be successful your mindset has to be to provide what kind of service?
- Good on the phones
- Impeccable customer service.
- Pay attention to the application
- Know my lunch schedule
Attitude influences an individual’s choice of ___________ and_____________ to challenges
Attitude influences an individual’s choice of and to challenges
During dead time or silence while on the phone with customer, fill the empty spots with?
- Hold time
- silence is OK
Proper Action Gets?
When I do my bank calls I need to put a note in the cue:
- If I can draft that bank
With proper actions I will get results, what are some of those actions? (select all correct answers)
- Read, ask, collect information from the customer
- Don't worry about my collections
- Collect all information in the computer and application
- Clean my office
- Create a strong sales routine
What should you do each Monday?
- Evaluate your debt - Monday
- Talk to your CSR
When you work accounts you should pay attention so you? (check all that apply)
- Act Faster on 1st Payment Defaults
- Look for Methods to streamline calls
- Work to get through the calls on time
- Assign them to your staff
- Do not waste time
The key to effective calling is to work the account until you locate and confirm the customers payment