Saeco Lookups

All of the nitty gritty you'll need to know for our Saeco Roll-out on August 8th.

Who is Saeco, and what do they make?

Who is Saeco?

Saeco International Group S.p.A., or short Saeco, is an Italian manufacturer of manual, super-automatic and capsule espresso machines and other electrical goods with headquarters and factories in Gaggio Montano, located near Bologna. 

The company was founded in 1981.

In 1985 they launched the first completely automatic espresso machine for domestic use, called Superautomatica and in 1999 they bought the historic espresso brand of Gaggia.

The Saeco brand belongs to the Dutch electronics company Philips since July 2009.

 

What do we need to know?

Lookups

Lookups for Saeco are going to be just like some of our other brands -- Encompass!

As an added bonus, we have an easily searchable database as a backup in case we can't find the part the customer is looking for on Encompass. You can download the backup file from Google Drive here: 

https://docs.google.com/spreadsheets/d/1mqUovW492bOYipPKmGsWtm_QHh9sd_C6IOp7c2FxYVc/edit?usp=sharing

To access the standard lookup tool, Log into Encompass as per the intranet.

Let's give it a try!!!

Match the question on the left with the correct answer (drag and drop)

  • What is Saeco's Parent company?
    Philips
  • RI9913/00 - What is the part number for the Black Coffee Outlet Sleeve?
    996530001913
  • What is the weight of 996530002148? ((Encompass))
    0.070 lb(s).
  • There is only one part listed in the BOM for ROYALOFFICE. What is it?
    996530001919
  • What is the weight of 996530006383? (Encompass)
    0.060 lb(s).
  • What is the company that Saeco purchased in 1999?
    Gaggia
  • HD8856/02 - What is the part number for the KIT SPARES COFFEE BOILER THERM?
    421940812991
  • Is Pierre the purchaser for this line?
    No
  • Is there a rush program for this line?
    Yes
  • What's the lead time for a STANDARD order?
    8-10 business days
  • What's the lead time for a RUSH order?
    4-5 business days to 30 or 20.
  • What is the parts warranty we offer on Saeco parts?
    90 DAYS FROM DATE OF SALE WITH NO EXCEPTIONS
  • How long does a customer have to report damaged parts?
    48 hours
  • Do we take back installed parts?
    No