To understand the bigger picture of who Healthcare Concierges (HCCs) are, what their role is and why it is important.
HealthJoy's Healthcare Concierge (HCC) team is at the front line of all customer interactions. As an HCC (Health Care Concierge), it will be your responsibility to ensure that the customer is given the proper level of care, based on their expressed and unexpressed needs.
Because of the nature of our business, it it vital that all HCCs become an expert in:
HCCs should engage in Active Listening, whether via phone or chat.