TEST COURSE - Accuro Support - Test 3 Single Page

If you have any issues or questions about Accuro, we will be happy to help!

Different teams are responsible for providing a variety of support services to Accuro EMR users at HSC. We want to make sure you receive the fastest and most successful support possible and avoid lengthy wait times, etc.

To get your request answered as quickly as possible, please follow this guide for whom to contact in what circumstance:

Merges

If you need a patient merged, a ticket needs to be sent to Service Desk but also HIS Support due to the urgent nature of these requests.

Click here to send a support ticket to Service Desk & HIS Support

 

General Tech Support

If you need technical support because either you've had an error message in Accuro or it isn't functioning the way that you are used to, please send a support ticket to eHealth. This ticket will be routed to the Clinical Informatics team to be assessed and addressed.

Click here to send an email to Service Desk

Please select the "____" in the subject line and add a very brief description of the issue (i.e. Cannot log into Accuro), but leave the "HSC EMR" (this will ensure the ticket is routed faster).

 

Know-How

If you need step-by-step instructions or a Quick Reference Guide on something, please visit the Clinical Application Learning Center. Here you can find:

It is a good idea to bookmark this page and either refer to it regularly, or set alerts to be informed when new materials are published there. The information on how to do that is listed right on the homepage.

Click here to visit the Clinical Application Learning Center

 

Change Requests

Forms Update:

Please be aware new forms to HSC need to go through the Forms Committee so please allow for time to process this request.

Click here to fill out a Form Change Request.

Other Changes

There are other changes, outside of forms, that sometimes might need to be made in Accuro, for example:

Click here to fill out a Change Request

Please let us know what exactly your team would like changed. The more information you can provide the better.

It's always good to have your clinic's workflows assessed to see if they can be made to work more smoothly or efficiently. Please click here to fill out a request and let us know what exactly your team would like changed.

 

New Hire

There are a few things you need to do to have your new staff member using Accuro:

  1. Fill out the Access Request form.
  2. Email the Access Request form to Service Desk. Click here to do that. (NOTE: Do not forget to enter the staff member's name in place of the "_____" and do not forget to attach the form.
  3. Have them complete the training. Information on training can be found here.

For providers, there are additional steps to take:

How to contact Support

Merges

Merges

If you need a patient merged, a ticket needs to be sent to Service Desk but also HIS Support due to the urgent nature of these requests.

Click here to send a support ticket to Service Desk & HIS Support

General Tech Support

General Tech Support

If you need technical support because either you've had an error message in Accuro or it isn't functioning the way that you are used to, please send a support ticket to eHealth. This ticket will be routed to the Clinical Informatics team to be assessed and addressed.

Click here to send an email to Service Desk

Please select the "____" in the subject line and add a very brief description of the issue (i.e. Cannot log into Accuro), but leave the "HSC EMR" (this will ensure the ticket is routed faster).

Know-How

Know-How

If you need step-by-step instructions or a Quick Reference Guide on something, please visit the Clinical Application Learning Center. Here you can find:

  • Quick Reference Guides
  • How-To Videos
  • Webinar Recordings
  • Training Information & Upcoming Training Dates
  • etc.

It is a good idea to bookmark this page and either refer to it regularly, or set alerts to be informed when new materials are published there. The information on how to do that is listed right on the homepage.

Click here to visit the Clinical Application Learning Center

Change Requests

Change Requests

Forms Update:

Please be aware new forms to HSC need to go through the Forms Committee so please allow for time to process this request.

Click here to fill out a Form Change Request.

Other Changes

There are other changes, outside of forms, that sometimes might need to be made in Accuro, for example:

  • Configuration Changes: Sometimes a software's configuration needs to be updated after a clinic goes live and has a chance to see how things are working out.
  • Workflow Changes: It's always good to have your clinic's workflows assessed to see if they can be made to work more smoothly or efficiently.
  • etc.

Click here to fill out a Change Request

Please let us know what exactly your team would like changed. The more information you can provide the better.

  • Workflow Improvement

It's always good to have your clinic's workflows assessed to see if they can be made to work more smoothly or efficiently. Please click here to fill out a request and let us know what exactly your team would like changed.

New Hire Access

New Hire

There are a few things you need to do to have your new staff member using Accuro:

  1. Fill out the Access Request form.
  2. Email the Access Request form to Service Desk. Click here to do that. (NOTE: Do not forget to enter the staff member's name in place of the "_____" and do not forget to attach the form.
  3. Have them complete the training. Information on training can be found here.

For providers, there are additional steps to take:

  • Have them register at the College of Physicians
  • Submit the Billing Number to Kym Morris
  • Set up their HSC Privileges