The 5 steps in applying conflict management skills include:
Conflict management has many facets, however, for this module we will be focusing on the very heart of conflict and the steps to take when the situation arises. Firstly, we start with the benefits of conflict so as to not fear it when it arises.
Healthy conflict and its benefits:
Conflict need not be something to be feared or avoided, in fact, aids us in becoming more self-aware and overcoming some issues that people may not be aware of. Once conflict has been dealt with adequately and a solution has been reached, it creates a group trust and cohesion. It also brings about discussions around problems or poor processes may have been previously overlooked. And lastly, conflict brings with it a different points of view and opinions which creates a new perspective.
Finding your style:
Everyone has a different way of dealing with conflict – do you know what your style is? (insert quiz to find their style and the explanations)
The different styles are broken down into:
It’s important to recognize what your style of conflict management is so you can focus on the strengths of that style and tone down on the components that are unhelpful.
Steps in applying conflict management:
- Identifying – When an issue arises, ask yourself if this is worth creating a conflict over and if it is, then it is worth finding a solution.
- Cool off – Recognise the fact that the issue has you worked up and consciously take time out to cool off and do not react during that time.
- Fact? – Ask yourself if the issue is fact or is it judgement. Does this person have a legitimate reason for acting this way?
- Listening – Listen without an agenda. Question and clarify so that the person feels heard. They are then more likely to hear your side and be open to solutions.
- Implement negotiating techniques – these techniques we will address in the next section.
- Create trust