Induction Day 1: TIAB Staff (copy)

This Module is about introducing you to the company, the teams, and some non-role specific processes. 

Welcome (copy)

Welcome

Hello - Managing Director

Who's Who

Leadership Graphic: Leaders to give quick intro  (Role, Tenure & Prof History)

Leadership Team

Leadership Drag & Drop

  • Marketing Manager
  • Sales & Regulatory Manager
  • Guy Mercer
  • Magda Majewska
  • Tech Support

Who is Zac Crofts

Zac is Telcoinabox's  . Zac first began working for Telcoinabox in  in what country  . 

Match the responsibilities

  • Guy Mercer
    Tech Support / Client Support / Billing
  • Magda Majewska
    Finance
  • Danielle Tanner
    Marketing
  • Jim Joyce
    Account Management
  • Dale Smith
    Service Delivery

Compliance & Safety (HR)

Housekeeping

Emergency Evacuation Procedure

 

Sick Leave Process

Holiday Leave

You are Sick Question

  • At least 1 hour prior to my scheduled shift
  • Anytime prior to my scheduled shift
  • A week beforehand
  • At any time during the working day
You are sick: When should you let someone know you won't be able to work?

Annual Leave Notice Question

You are planning on taking Annual / Holiday leave, how much notice is required?
  • 5 days of leave
    10 days notice
  • 2 days of leave
    4 days notice
  • 1 month of leave
    2 months notice
  • 3 weeks of leave
    6 weeks of notice

Who's Off Title

Requesting Leave

https://app.hyfy.io/v/abXEJ8A65w/

 

Requesting Leave hotspot question

You need to request some holiday leave, where do you click?

Navigating Whos Off

https://app.hyfy.io/v/abjnjDTw5w/?p=1 

Personal Leave History: Hotpot Question

Where do you click to view you personal leave history?

Who Else is Off?

Where should you click to view who else is on leave today or in the near future?

Computer Usage Title

Email Appropriate Content

https://youtu.be/EW8x3W4qTuM

https://youtu.be/fq5ahx7kyQI

https://youtu.be/_ITU377uuJY

Do NOT send via work email

  • An update on team performance
  • Your favourite song as an MP3 / WAV File attachment
  • A request to return a customer's phone call
  • A video containing content which may offend other recipients
  • Mocking West Ham fans because their team continually dissapoint
  • Images of an erotic nature
  • Congratulating a teammate for doing some great work
  • Non work-related attachments
Which of the following is NOT appropriate to send via work email

Before You Send an Email

Match the situation with the appropriate action
  • I should 'reply all' when
    everyone on the previous email requires the response
  • If I am angry I should
    Save my email as a draft and wait at least one hour before sending
  • I need to provide a complex response which will take some to construct and may be confusing
    I should be able to solve this more effectively and efficiently over the phone
  • How can I outline what my email is about
    Provide and clear and concise description in the subject line
  • I need to attach some data to an email
    Make sure the file format is broadly compatible

Keeping Confidentail Information Secure

  • Ensure my PC is never left unlocked when unnatended
  • Set up secure passwords containing upper and lower case letters as well as numbers and symbols
  • Only share confidential information with close friends
  • By only sharing it with my facebook followers
What can you do to ensure confidential information stays secure

Department Overviews

Magda Majewska

Team Finance

Jim Joyce

Team Acct Management

Danielle Tanner

Team Marketing

Guy Mercer

Team CSG

Haroon Akhtar

Team Billing

John Eddison

Team Tech Support

Dale Smith

Service Delivery Team

SDM Team

What is NPS

NPS Score - August 2016

Day 1 Revision (copy)

Know the Leaders - drag and drop text question

  • Marketing Manager
  • Magda Majewska
  • Account Managers
  • Guy Mercer
  • Finance Manager
  • Jim Joyce
  • Sales & Regulatory Manager
  • Tech Support
  • Managing Director

Who is Zac Crofts

Zac is Telcoinabox's  . Zac first began working for Telcoinabox in  in what country  . 

Match the responsibilities

  • Guy Mercer
    Tech Support / Client Support / Billing
  • Magda Majewska
    Finance
  • Danielle Tanner
    Marketing
  • Jim Joyce
    Account Management
  • Dale Smith
    Service Delivery

You are Sick Question

  • At least 1 hour prior to my scheduled shift
  • Anytime prior to my scheduled shift
  • A week beforehand
  • At any time during the working day
You are sick: When should you let someone know you won't be able to work?

Annual Leave Notice Question

You are planning on taking Annual / Holiday leave, how much notice is required?
  • 5 days of leave
    10 days notice
  • 2 days of leave
    4 days notice
  • 1 month of leave
    2 months notice
  • 3 weeks of leave
    6 weeks of notice

Requesting Leave hotspot question

You need to request some holiday leave, where do you click?

Personal Leave History: Hotpot Question

Where do you click to view you personal leave history?

Who Else is Off?

Where should you click to view who else is on leave today or in the near future?

Do NOT send via work email

  • An update on team performance
  • Your favourite song as an MP3 / WAV File attachment
  • A request to return a customer's phone call
  • A video containing content which may offend other recipients
  • Mocking West Ham fans because their team continually dissapoint
  • Images of an erotic nature
  • Congratulating a teammate for doing some great work
  • Non work-related attachments
Which of the following is NOT appropriate to send via work email

Before You Send an Email

Match the situation with the appropriate action
  • I should 'reply all' when
    everyone on the previous email requires the response
  • If I am angry I should
    Save my email as a draft and wait at least one hour before sending
  • I need to provide a complex response which will take some to construct and may be confusing
    I should be able to solve this more effectively and efficiently over the phone
  • How can I outline what my email is about
    Provide and clear and concise description in the subject line
  • I need to attach some data to an email
    Make sure the file format is broadly compatible

Keeping Confidentail Information Secure

  • Ensure my PC is never left unlocked when unnatended
  • Set up secure passwords containing upper and lower case letters as well as numbers and symbols
  • Only share confidential information with close friends
  • By only sharing it with my facebook followers
WHat can you do to ensure confidential information stays secure

NPS Scenario Quiz