Quiz Three - FDCPA & 3rd Party Disclosure

This Course talks about collection rules and 3rd party disclosure

This test checks your knowledge of third party disclosure

True or False, we can look to the FDCPA to help us better understand the guidelines set before us for 3rd party disclosure.

  • True
  • False

Who is a 3rd party? (choose all that apply)

  • The customers spouse
  • The customers co-workers
  • The customer
  • The customers lawyer

When collecting a debt, who may be contacted?

  • The customer
  • The customers lawyer
  • A credit reporting agency
  • All of the above

Someone with a “Limited Power of Attorney or Power of Attorney” for the customer is an exception to 3rd party guidelines?

  • True
  • False

5. After the loan is created for a customer, what reasons may we contact a reference? (choose all that apply)

  • To attain a home address
  • To attain place of employment
  • To attain the customers work schedule
  • To attain the a phone number

You may contact a customer’s employer to attain the customer’s phone number?

  • True
  • False

It’s acceptable to contact the employer to attain schedule information?

  • True
  • False

It is an FDCPA violation to contact the employer to attain salary information?

  • True
  • False

At anytime during collection calls, when asked whom we are calling with, we may disclose our company name.

  • True
  • False

During 3rd party interactions, if we only imply the customer owes a debt, but don’t actually say it out loud, we are not in violation.

  • True
  • False

When are we allowed to communicate with a customer’s spouse? (choose all that apply).

  • When the spouse insists we tell them what’s going on
  • If the spouse stops by our actual location
  • If the spouse calls us directly and knows the loan number
  • With written direct consent from the customer

How Many times are we allowed to contact a reference after a loan has been created?

  • Three times a day
  • Once per week
  • As often as you make your collection calls
  • Only once

After we have contacted a reference, and the reference has requested a call back, we are allowed to return their call.

  • True
  • False

How many times may we “Attempt” to contact a customer each day?

  • Once
  • Twice
  • Three times
  • Four times

How many times are we allowed to make “actual” contact with a customer each day?

  • Once
  • Twice
  • Three times
  • Four times

If we leave a voice mail on a debtor’s phone, that counts as our one contact per day at that number. We can make no more attempts at that number that day.

  • True
  • False

We can use “Past Due” or “delinquent” stamps on collection letters we mail out.

  • True
  • False

Making collection calls with customers present in the lobby is considered 3rd party disclosure.

  • True
  • False

Telling your DM a customer’s Social Security number over the phone with customers present in the office is 3rd party disclosure.

  • True
  • False

Sticky notes around the office with customer names on them, is also considered 3rd party disclosure.

  • True
  • False