Library Policies

This course will provide an overview of the library's policies.

Student Worker Policies

Your Job Description

General Responsibilities

  • Check in with someone at circulation when you arrive for your shift
  • Shelve any books on the shelving cart
  • Shelf read (this includes fronting AND dusting) and pull any books needing repair
  • General straightening of the library
  • Check in and shelve out-of-place materials and materials on the in-house-use book carts
  • Check the student worker board for projects
  • Check with library assistants for projects
  • Two hour checks
  • After these tasks are completed, you may work at the circulation desk

Dress Code

Dress Code

Student employees are expected to dress appropriately while at work. It is understood that students are attending classes in between their scheduled work hours, and as such appropriate casual attire is acceptable. Revealing or disheveled clothing are discouraged in any work environment. Remember, you are a representative of the Carl S. Swisher Library. When in doubt, err on the side of dressing conservatively. Hats are not permitted, and closed-toed shoes are highly encouraged.

Absences

Student Worker Absence and Conditional Employment Policy:

If you plan in advance to miss a shift (>24-hour notice), it is your responsibility to make sure the shift gets covered. If a last-minute illness or emergency causes you to miss a shift, call the Circulation Desk as soon as possible: 904-256-7277. If you miss five shifts (including excused absences) in a semester, you may be terminated from working in the Library.

Employment at the Library is not guaranteed from semester to semester. Student workers are invited back each semester. Performance reviews each semester to determine if an invitation is extended.

Answering Questions at The Desk

Student Workers Assisting Patrons with Questions at Circulation

As a student worker in the library, you may:

  • Give out general information about the Library, directions, hours and location of materials
  • Show patrons how to operate copy machines and how to print in the Computer Lab
  • Send a fax for a patron
  • Help patrons locate materials on the shelves
  • Show patrons how to find the library’s catalog

As a student worker in the library, you must not:

  • Search for materials in the catalog requested by the patron
  • Justify or defend Library policy. Questions about why rules are implemented should be directed to library staff
  • Answer questions about what type of materials are needed to do an assignment
  • Help patron narrow down an assignment or develop a topic
  • Interpret or explain any materials for a patron
  • Give out any information you are not absolutely sure of
  • Conclude any interactions with “I don’t know” or “We don’t have any information on that” or any similar statement. If you cannot answer a question, please let the patron know that you will direct them to someone who can assist them.

What should you do if a student asks for assistance finding books about marine life?

  • Help them search the catalog
  • Tell them you can't help and walk away
  • Find a librarian or library assistant to help them

Phone Etiquette

Phone Etiquette

Proper telephone etiquette is very important in that you are representing the Library and the University. Remembering to use proper telephone etiquette, whether answering the phone or making phone calls, leaves caller with a favorable impression of you, your department, and JU.

  • Try and answer the phone within three rings. Answering the phone too fast can catch the caller off guard and waiting too long can make the caller angry.
  • Answer with a friendly greeting (JU Library, how may I help you?)
  • Smile- it shows, even through phone lines; speak in a pleasant tone of voice- the caller will appreciate it.
  • Ask the caller for their name, even if their name is not necessary for the call. This shows you take an interest in them.
  • If the caller has reached a wrong number, be courteous. Sometimes a caller is transferred all over campus with a simple question and the caller gets frustrated. If possible, take the time to find out where they should be calling/to whom they should be speaking.
  • Use the hold button when leaving a line so the caller des not accidently overhear conversations being held nearby.
  • Before hanging up, be sure that you have answered all the caller’s questions.
  • Always end with a pleasantry such as: “Have a nice day” or “It was nice speaking with you.”

How should you answer the phone?

  • Hello?
  • JU Library, how may I help you?
  • JU Library

Borrowing Privileges

Borrowing Privileges

Borrowing Material

Current students, faculty, adjunct faculty, and staff of JU have borrowing privileges at the Swisher Library. A valid JU Dolphin1 Card is required to check out materials. Your JU Dolphin 1Card is your Library card. To obtain a new JU Dolphin 1Card, contact Campus Security.

Are There Fines?

The Library does not charge overdue fines for normal circulating materials. Replacement fees will be charged for lost or damaged items. The library does charge fines of $1 per day for popular reading books and $1 per hour overdue course reserves.

Policy Overview:

Books

  • 4 week loan period
  • 2 renewals
  • Unlimited items checkout out at a time

Music Scores

  • 4 week loan period
  • No renewals
  • 10 item limit

CD's

  • 4 week loan period
  • 1 renewal
  • 10 item limit

DVD's

  • 2 week loan period
  • No renewals
  • 3 item limit

Popular Reading

  • 2 week loan period
  • 1 renewal
  • 1 item limit

T or F: Students must have their JU ID present in order to check out materials.

  • True
  • False

Study Rooms

Study Room Policies

The Swisher Library has group and individual study rooms available to students and faculty on a first come, first served basis. Study rooms may not be reserved.

There are five group study rooms available on the Library’s lower level. Rooms 106, 107, and 109 can hold up to four students. Rooms 114 and 115 can hold up to eight students. There are three individual study rooms available on the Library’s main level (rooms 204, 205, and 206) and upper level (rooms 304, 305, and 306) . 

When checking out a group study room (rooms 106, 107, 109, 114, and 115), at least two members of the group must be physically present at the Circulation Desk when borrowing a key.

Study rooms may be checked out for 2 hours at a time with one renewal. Overdue study rooms are fined $1 per hour.

Marker Policies

The library offers whiteboard marker and eraser sets for checkout. These kits may be checked out for 2 hours at a time with 1 renewal. Overdue markers are fines $1 per hour.

What do you need to check out a group study room?

  • A JU ID
  • A JU ID and at least two people standing at the circulation desk

Technology Lending

Adapter Cables

The Library has the following adapter cables available for checkout:

  • Mini Display Port to HDMI Adapter – for MacBooks
  • Lightning Digital AV Adapter – for iPhones and iPads

To check out a cable, please bring your Dolphin 1Card to Circulation. Cables are checked out for two-hour periods, with one renewal allowed. If after two hours the cable is not returned to Circulation or has not been renewed, a $1.00 per hour late fee will be assessed. If the cable is damaged or lost, a $50 replacement fee will be assessed.

HDMI cables are built into the collaborative tables for connecting Windows devices.

Graphing Calculators

The Library has two TI-83Plus graphing calculators available for checkout. To check out a calculator, please bring your Dolphin 1Card to Circulation. Calculators are checked out for two-hour periods, with one renewal allowed. If after two hours the calculator is not returned to Circulation or has not been renewed, a $1.00 per hour late fee will be assessed. If the calculator is damaged or lost, a $125 replacement fee will be assessed. Calculators may leave the building. Calculators must be returned to a library staff member at Circulation. 

What do you need to check out a graphing calculator?

  • JU ID
  • JU ID and a signed waiver

Course Reserves

Course Reserves

The purpose of the Course Reserves collection is to ensure the availability of materials for use by students for which individual copies are neither available nor practical. Reserves may include library or personal materials and may be in any usable format. Materials in this collection may be used by all students. The service is provided upon professor initiation.

Course Reserves may be loaned out for 2-hour or 1-day periods (determined by professor). Reserves may be renewed one time. A reserve item that is returned late will incur a $1.00/hour fine. Reserve items that are lost or damaged are subject to replacement fees (determined by the library).

Removing Materials from Course Reserves

Faculty may request removal of reserve materials at any time. At the end of each semester, items that are expired will be removed from the reserves shelf. If they belong to the professor they will be returned to him/her via interoffice mail, or the professor can pick them up at the Circulation Desk. All library materials will be re-shelved to the appropriate locations. Please refer questions about removing materials to Julia McKenna at [email protected]

How many times can a course reserve be renewed?

  • 1
  • 2
  • 3
  • Unlimited