Internal Auditors

Requirements of standard ISO 9001-2015

Family of ISO standards

History of evolution of ISO 9001

What is ISO 9000 ?

The ISO 9000 expression designates a group of technical standards that establish a quality management model for organizations in general, whatever their type or size. 

ISO is a non-governmental organization founded in 1947 in Geneva, and today present in about 189 countries. Its function is to promote the standardization of products and services, so that their quality is permanently improved.

The name "International Organization for Standardization " allows different acronyms in different languages (IOS in English, OIN in French, OIP in Portuguese) and, therefore, its founders decided to use the abbreviation ISO, which means "equal". Whatever the country or language, the abbreviation is always ISO, which comes from the Greek "ISOs" which means equal, equality, because the system predicts that the products hold the same productive process for all parts. 

This family of standards establishes requirements that assist the improvement of internal processes, the increased training of employees, the monitoring of the work environment, the verification of customer satisfaction, employees and suppliers, in a process Continuous improvement of the quality management system. They apply to fields as distinct as materials, products, processes and services. 

The adoption of ISO standards is advantageous for organizations since it gives them greater organization, productivity and credibility-elements easily identifiable by customers-, increasing their competitiveness in the national and international markets. Organizational processes need to be verified through independent external audits.

History of evolution of ISO 9001:

1987 – standard that defines models for quality assurance in design, development, production, installation and associated services, with a focus on organizations focused on creating new products.

1994-Published standard which defines criteria for the implementation of the quality management System and certification.

2000 – this version of ISO9001 9002 and 9003 standards integrated and, among other changes, the proposal had to be more comprehensive, with application to products and services and greater compatibility with ISO14001.This standard comes to resolve the difficulties with the previous regulations which required a lot of paper and a few practical results.

2008 – this version sought to improve the previous one, bringing text regarding "process approach", "regulatory requirements" and reinforces the compatibility with ISO14001.

2015 – the new version of ISO 9001 was published in September 2015 features a modernized standard, to meet the new trends of quality and extends the importance of management system for the results of the organizations. Among the items that stand out in ISO 9001:2015 are: risk assessment, generating results, feedback of the stackholders, alignment with other ISO standards and flexibility of documentation.

ISO 9001: define and achieve goals

A good definition of goals is the first step to achieving them, but there are some strategies that can help. We present some in this text.

In the quality management system the focus is always on the fulfillment of the objectives. Therefore, these should be defined in an adjusted and rigorous manner, depending on each context, to increase the likelihood of compliance. In this text, we present the best ways to define goals and strategies to help achieve them.

Defining goals:

For a clear definition of objectives that allow them to be reachable, it is important to take into account some factors:

-Consistency with quality policy: The policy serves as a guide for the whole organization, but the objectives are that they make the policy practical and manageable. 

-Measurable and controllable: in order to achieve goals it is fundamental that we can measure them, realize what step we are and can act to achieve them.

-Communicate and update: It is important to communicate to the team the objectives defined, as well as the updates that are being made, because this will ensure that everyone is committed to them.

-Relevance for the products/services and customer satisfaction: the focus of the objectives must always be in customer satisfaction, therefore it is necessary that the objectives are made according to the products/services so that they are always delivered from According to what the client expects.

What does the ISO 9000 expression mean?

  • Technical standards Group establishing a quality management model.
  • Is a set of mandatory legislation.
  • It is a set of technical manuals for companies.
  • Group of technical standards that create an improvement model continues in the company.