KO: Responsible Gaming Test Out

You will be tested on your knowledge as educated so far.

It's very important that you get this module correct as it directly affects our license if we fail to comply.

When you're ready, you know what to do!

Responsible Gaming

Define "Problem Gambling"

Problem gambling is defined as an urge to gamble continuously despite harmful negative consequences or a desire to stop. 

Defining factors are made up of too much  or  spent on our site

Who can be affecting by gambling addiction?

  • Mostly young people
  • Probably old people
  • People with disablilties
  • Single Mom's
  • Fathers with alcohol dependancy
  • Anyone with addictive tendancies
  • Anyone

Problem gambling can or can't lead to:

  • Problem gambling can lead to...
    stress & anxiety.
  • Problem gambling can lead to...
    physical ailments.
  • Problem gambling can lead to...
    financial stress.
  • Problem gambling can lead to...
    repossession (foreclosure) of home and/or goods.
  • Problem gambling won't lead to...
    financial bliss.
  • Problem gambling won't lead to...
    happy family life.
  • Problem gambling won't lead to...
    a positive outcome.

Why do we care at KO?

  • We can't legally (or morally) exploit vulnerable players.
  • We are also license bound to provide protection to players
  • If we lose our license, we can't operate.
  • If we can't operate, there is no Knockout Casino
  • We want as much money as possible
  • All of the above
Select all that apply

Fill in the blanks

Gamblers out of every 100 struggles with a gambling problem

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On average, an estimated 50 percent of those affected by gambling problems commit in order to support their addiction.

True or false?

  • The actions of one problem gambler negatively impacts the lives of between 5 and 10 others
  • The actions of one problem gambler negatively impacts the lives of between 3 and 5 others
  • The actions of one problem gambler negatively impacts the lives of no-one but themselves
Identify if these sentences are true or false

True or false?

  • It's up to the player to identify if they have a problem.
  • We don't have any responsibility for our players. It's up to them if they want to spend their money with us.
  • We have a duty of care to our players
  • There is nothing I can do as a Knockout Gaming employee to help these people
  • Only my manager is qualified enough to detect a problem gambler

Spotting signs of problem gamblers in general

  • Problems in school or work, such as a loss of interest or unexplained absences
  • Changes in personality or behavior
  • Changes in relationships (new friends and acquaintances whilst ignoring old friends)
  • Changes in mood
  • Explosive bouts of anger

Which of these could be an indication of a problem gambler?

(Select all that apply)

Spotting signs of problem gamblers in general

  • Displays of anxiety and stress
  • Spending more time and/or money gambling than intended
  • Telling lies about winnings
  • Returning to win back money or possessions that you’ve already lost
  • Borrowing money from people and not being able to pay them back because it’s been lost to gambling
  • Spending a lot of money on one game
  • Logging into the casino every day

Which of these could be an indication of a problem gambler?

(Select all that apply)

Scenario: Is this person a gambling addict?

  • While it's possible he could have a gambling addiction we can't assume that we know his financial circumstances.
  • This is way too much money for one person to spend so yes, he is definitely a gambling addict.
  • The fact he has logged on to the casino every day indicates he's hooked. Raise the alarm!
Julio logs on to our site everyday. You've just checked his account and can see that he has spent £2000 in the last week. Looking a little further into his account, you can see he has logged on the casino every day since we opened and has been doing this for quite some time.

Scenario: Is this person a gambling addict?

  • Yes, this definitely a sign of addictive behavior.
  • No, the poor girl just wants to play. She's probably bored.
  • It might be, it might not be. Everyone is different, right?
Rocio has been playing on the site here and there. You noticed that everyday Rocio is coming to chat and asking for a free bonus to be added to her account. She deposits irregular amounts here and there and she won't leave chat or take no for an answer.

Scenario: Is this person a gambling addict?

  • No, he's just got a filthy mouth.
  • Yes, taking losses badly is a definite sign of gambling addiction.
  • No, but he does like to use "!" a lot.

Francisco has just sent you the following email:

"I want to make a complaint, I'm f*$%ing sick of your rigged s£$!. I never EVER win! I'm going to tell all the forums that your games are rigged. I'll tell everyone I know on social media. F^*k you all!!!!!!!"

Would you say that this email is potentially a fair indication of possible gambling addiction?

What should you do if you have a problem gambler contacting you if management ARE present?

  • Ask player to bear with you whilst you pull up some account details
  • Inform your TL, RG or Sean to come and assess the case
  • Stick firmly to the decision made.
  • If the account needs to be closed, explain politely why. Don't EVER enter into an argument with the player.

What should you do if you have a problem gambler contacting you if management ARE NOT present?

  • Explain to the player that you've noticed the account has been flagged for a routine security check. Close it but not for RG reasons yet.
  • DON'T mention this to the player but refer it to the queue for the RG team/TL or Sean.
  • Send an email to your TL to be sure to investigate. Get their attention as soon as soon as they arrive.
  • Explain to player that we will be in touch. DON'T make any promises to them.

Handling suicide or death threats

  • Remain calm
  • Close the account right away
  • Explain to the player that you are concerned and be there to listen to them. Show empathy.
  • If possible, try and discreetly get the attention of a colleague who can get in touch with a TL or Sean.
  • Regardless of the time, you need to ensure you get hold of someone in management.
  • TL or Sean will advise you on what steps to take next.