Night Shift 2nd Quiz

Questions

True or false: We provide locker codes for each save file that ends up with negative badges after cloning?

  • True
  • False

True or False: A player will be able to go seamlessly from offline to online MyCAREER play.

  • True
  • False

For night shift, what time are we meant to set ourselves as "Unavailable" for Quiq?

  • 1 AM
  • 4 AM
  • Whenever you want.
  • 2 AM
  • Midnight

When would we refer a cx to Sony support, in terms of VC purchasing issues?

  • CX is on PlayStation, and from Europe.
  • CX is on XBone, and from Asia.
  • CX is on PlayStation, and from North America.
  • CX is on PlayStation, and from U.S.A.
  • Anytime a Sony user is having VC problems.

How much VC must cx have bought for us to investigate a hacked account situation?

  • 50,000,000 VC
  • 6,000,000 VC
  • 2,500,000 VC
  • We investigate every hacked account.
  • 3,000,000 VC

How many accounts will a cx be able to have connected to a console at one time?

  • 1
  • 6
  • 8
  • 5
  • As many as the customer wants.

How many times will we offer VC with a save file restoration?

  • 2
  • 4
  • 6
  • Every time we restore a file.

Which platforms are considered "new gen"? Select all that apply

  • PlayStation 4
  • PC
  • NES
  • Switch
  • Genesis
  • PlayStation 3
  • XBOX 360
  • XBOX ONE

Scenario: You have a ticket with a cx claiming to be missing their 90 overall player as of Wednesday at 4pm. You check in AT and can see that they were playing on that file as of 7pm that same night. How do you proceed?

If cx is getting error code 98ewd78, what process would you use? (Please just write the tag from confluence)

Please explain the steps for merging a duplicate ticket. (As much detail as possible)