Empathy Training

Welcome to the Barry Deep Funeral Homes training course on empathy!

****IMPORTANT!****

PLEASE READ BEFORE CONTINUING WITH EXAM!

The Clear Glass Team

Linda Nguyen

Jeremy Scott

Vincent Calligan

Paulina Reynoso

Rachel Bates

Barry Deep Funeral Home

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Barry Deep Funeral Home (Quiz)

What are the 5 values of Barry Deep?

What is not part of Barry Deep Funeral Homes mission?

What is the company motto?

What is Empathy?

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What is Empathy? (Quiz)

How is empathy exactly defined?

Which one of the choices below is not of empathetic listening?

Why is it important to repeat what was being said?

Understanding your own emotions.

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Understanding your own emotions (Quiz)

Crying is

What is the best way to handle someone who is crying?

Understanding a clients needs is very important. Being able to put yourself in their shoes is more important.

Distinguishing Emotions

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Distinguishing Emotions (Quiz)

Body language is

When paying attention to your body gesture you should focus on

Facial expression is the last thing to be concerned with when engaging in a conversation.

Helpful Techniques

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Helpful Techniques (Quiz)

It is your job to help a guest who is in a  highly emotional state.

A guest at the Barry Deep Memorial hall bursts into tears while talking about her late husband’s tragic death. What might be the best course of action?

Listening to upbeat music can affect your mood.

Why is empathy important?

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Why is empathy important? (Quiz)

Of the following reasons it is important to a Barry Deep associate to keep empathy at the front of your mind, which of the following were covered previously? (More than one correct answer)

Empathy Vs. Sympathy

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Empathy Vs. Sympathy (Quiz)

I feel your sorrow.

I understand this has been a great loss for you.

I am so sorry about your loss.

Can I help you with that?

Let me do that for you.

How awful. Poor you.

I feel and understand your pain.

I feel so sad for you.

Final Exam

What is not part of Barry Deep funeral home mission?

How is empathy exactly defined in this lesson?

Which one of the choices below is not of empathetic listening?

Crying is..

How do you handle and respond to someone who is crying?

Body language is

When paying attention to your body gesture you should focus on

A guest at the Barry Deep Memorial hall bursts into tears while talking about her late husband’s tragic death. What might be the best course of action?

Of the following reasons it is important to a Barry Deep associate to keep empathy at the front of your mind, which of the following were covered previously? (More than one correct answer)