Module 2 - HR Benefits

Objectives of Module 2:


By the end of this module, the participant will be able to


Topics covered:

HR Policies( Leave policy, Work from Home, Employee Referral Program etc.)

HR Procedures (Appraisal cycle, Employee Benefits and Learning and Development process.)

Admin policies

Employment handbook

Finance Team - Reimbursements, Bank account creation details, PF and Insurance.


Four Lessons:


Let's now get into the lessons. Each lesson will have a few objectives and after you go through the lesson, you will have to answer a few questions. 

Wishing you all the best in your career as you go through the modules. 


You will now start with Lesson 1: HR Policies


Understand the HR, Admin and Finance Policies

Lesson 1: HR Policies



By the end of this module, you will be able to

  • Understand the details of vacation policy, paid time holidays

  • Understand the details of insurance coverage

  • Understand the details of gratuity

  • Know the referral benefits

Topic 1: Leaves & Holidays

Vacation Policy

You are eligible for 24 Leaves in an year and out of that 5 leaves can be carry forwarded which should be utilized in the first quarter  of the next calendar year, any other leaves will lapse.

Company Holidays

List of Holidays for 2016 -India Office.


Date  Occasion  Day
Jan 1  New Year Day Friday
Jan 15  Pongal  Friday
Jan 26 Republic Day Tuesday
Mar 25  Good Friday Friday
Apr 8 Ugadi Friday
Jul 6 Idu'l Fitr Wednesday
Aug 15 Independence Day Monday
Sep 5 Ganesh Chaturthi Monday
Oct 11 Dussehra Tuesday


Optional Holidays: Any ONE of the below

Date Occasion  Day
Mar 23 Holi Wedesday
Apr 15  Sri Rama Navami Friday
Sep 15  Ganesh Visarjan Thursday


Paid Time Off (PTO) Policy

Benefit Eligibility What you receive
Holiday All Employees 10 Holidays
Annual Leave All Employees 24 days annually - based on Jan-Dec calendar year
Wedding Leave All Employees 10 working days
Maternity Leave All Female Employees after 6 months of continuous service As per statute - 12 weeks
Paternity Leave All Male Employees  Up to 3 working days
Adoption Leave All Female Employees  Up to 30 days
Bereavement All Employees Up to 3 working days




Topic 2: Insurance Coverage

Our benefits exist to make sure that you are well taken care of. Your family matters to you, so they’re important to us, too.

Benefit Who pays Eligibility What you receive
Health Care Gainsight Employee, spouse and up to 3 children Coverage for hospitalization up to Rs. 300,000/annum
Accident Insurance Gainsight All Employees Sum insured is up to Rs. 10,00,000. Payments based on a schedule of benefits based on injury.



Topic 3: Gratuity and Referral program


  • All employees after a minimum completion of 5 years of continuous employment.

  • Paid by the company to the employee on his retirement or termination of service after completion of 5 years of continuous service.

  • Gratuity is calculated as per the applicable law; which currently is 15 days of basic salary for each year of completed employment

  • Gratuity will start from October 2012 (being the legal incorporation date of JBara Software Pvt Ltd (Now Gainsight Software Pvt Ltd)) or your date of employment with the company whichever is later

  • We are constantly searching for more fun loving, weird and talented people like you. Please help us out in this search. Apart from getting your friends you will also get a small gift.


Levels of Referred Employee Award in Rupees 
< 3 years ₹25,000
3 - 6 years ₹50,000
6+ years ₹75,000
  • To know more about the policies, please click here:



Lesson 2: HR Procedures


By the end of this lesson, you will be able to

  • Understand the details of the benefits given to all employees


This lesson contains the Employee Handbook and it summarizes our employment guidelines and is intended as a reference document for our employees. It replaces all earlier versions of the handbook and supersedes all prior inconsistent policies, practices, and procedures. 

The following topics are covered in the Employee Handbook. Request you to go through the document carefully to understand the HR policies and details of Gainsight. 


Section 1: The way we work

  • Equal Employment Opportunity
  • Code of Ethics
  • Gainsight Values 

Section 2: Your position, pay and progress

  • Employment Status
  • Payroll Administration
  • Office Timings
  • Dress Code
  • Performance Reviews
  • Promotions and Transfers

Section 3: Time Away from Work and Other Benefits

  • Leave Policy
  • Medical Insurance Policy
  • Provident Fund and Gratuity
  • Leave Travel Allowance
  • Employee Referral Incentive Policy 
  • Relocation Assistance Policy
  • Employee Relations - Complaints and Discipline
  • Work space and Office Communication Systems  - Acceptable Use Policy
  • Use of Social Media
  • Employee Acknowledgement

You can go through more details in the Employee Handbook:

Employee Handbook



Lesson 3 - Admin Policies and Suggested DL Groups



By the end of this lesson, you will be able to

  • Understand the details of the Admin policies

  • Understand the responsibilities of the employees

  • Know different DLs and join the relevant DLs


Admin Policies

Administrative policies help employees understand basic rules of the office. These rules help in smooth functioning of the day-to-day work at office. It also helps in different ongoing audits at office.

Following is the minimum expectation from everyone at the office:-

Identify Card:

  1. Displaying of Id cards all the time, while in Office.

  2. Tailgating is prohibited.

  3. Please report the Admin dept immediately,  if you lose the Id card.

  4. If a Id card is lost/ stolen then the employee will be charged ₹250.00 for a new id card, to be procured.

  5. Temporary Id cards, given at the time of joining, have to be handed over to the Admin dept, while collecting your permanent card.

Computer/Laptop Accessories

  1. Head set is a part of your kit for you to be used.

  2. All the original chargers and Mac connector should be returned back at the time of exit, in case if you are not able to do so, the price of the original accessory will be deducted from your full and final settlement.

  3. Following clear desk policy is recommended.

  4. Please be very careful with your laptops, any damage to the laptop, because of the rough handling or carelessness, will be thoroughly investigated and proper action will be taken on the same.

Generic Policies

  1. Fire safety and Evacuation

Parking slots details

  • Four Wheeler Parking Slots :

              8 Covered - 200 to 207 (D block basement)

              2 uncovered - 287 to 288 (Beside In-Gate)

              1 uncovered - 252 (Beside In-Gate)

              6 covered - 647 to 652 (Near the backyard).

              8 covered - 129 to 132 & 169 to 172 ( A Block )

  • Two Wheeler Parking Slots :

               17 uncovered - 581 to 597 (Near D block Lift Area)

               18 uncovered - 708 to 725 (Beside In-Gate,opp to D block).

               18 uncovered - 856 to 873 (Near STP plant, in between A & B blocks).

Note: If there are any changes to the parking slots, we will keep you posted.

DL List:

Loonies - This is a group with makes fun of everyone including themselves. As you join this group, you need to remember the office etiquette and be careful in posting information that is relevant and fun and derogatory.

DL-India - This group address everyone in India. Information that is relevant to the entire group should be presented here.

All - This group addresses everyone globally at Gainsight. 

DL-BNG - This group address everyone in India - Bangalore. Information that is relevant to the entire group should be presented here.

PingPong - TT group - This group is for all the sports enthusiasts who would like to participate in TT. You can contact Giri to become a part of this group.

SportsClub - "All work and no play makes Jack a dull boy" - Yes, we do have group activities which cater to the sports person in you. You can contact Giri to become a part of this group.

RockOn - Music soothes the soul and provides a creative you. Yes, there is a music club at Gainsight. There are wonderful guitars, a keyboard and lot of instruments that you can use. You can contact Murthy to become a part of this group.

Fun Club - This group organizes events and other fun activities. You can contact Tejaswini to become a member of this group.

Jump Start - This is the Dance group. You can contact Gayathri to become a part of this group.

You will be added to All, DL-India, Loonies by default and to DL-HYD, DL-BNG based on your location and all other groups by your choice. please contact respective group owners to join them.

Contact your Buddy and get yourself assigned to these groups.


Lesson 4 - Finance Policies


By the end of this lesson, you will be able to

  • Understand the details of the Finance policies

Finance Policies

The purpose of this policy is to inform the employee of Gainsight the financial details about salary, HR portal, expense claims and Insurance details.

  1. Salary accounts at HDFC Bank 

Payroll is executed periodically. Paychecks or direct deposits will be provided to each employee by the Finance department. Monthly payroll expenses shall be verified by the Finance department against payroll reports and direct deposit reports and reconciled with checking account reports.

Details needed from the employee to create an account in HDFC Bank.

  1. 2 photos

  2. Address proof (Aadhar card/passport or Driving license)

  3. Id proof (Pan card)

  4. Salaries will be processed on the last working day of the month


2. HR Portal - GreytHR -

GreytHR is a cloud-based payroll and HR software. The greytHR Employee Portal enables you to view your information and to interact with your company and colleagues.

Here is a small sample of various actions you can do with the Employee Portal:

  • View or update your personal information

  • View monthly payslips

  • View a variety of Payroll-related information

  • View your Leave and Attendance information

  • View updates in the organization

  • Apply, track, and review the status of leave applications

  • Submit IT declaration and also Proof of Investment

  • File income tax returns

  • Raise help desk tickets

Managers and supervisors can use the portal to perform the following actions:

  • View the team's leave calendar

  • Review team members’ leave applications

  • Track the team’s leave plan

  • Delegate workflows to other colleagues

  • View the team's attendance and information on team members who are absent

3. Expense claims through GreytHR

A petty cash fund provides a systematic method for paying and recording out-of-pocket cash payments too small to be made by check. You have to use the Expense claims through the GerytHR tool.

  How to use the GreatHR for Expense claims:
 After you Log in to GreytHR , please select "Actions" > Apply
  1. Please select "Expense Claims" to the extreme left of the screen

3. Click on Create Claim

4. Select the type of expense and fill out the details.

5. Please attach a photo of the bill/receipt and send for approval

6. Once approved, the claims will be paid out in "Batches" of 1 week and the amount will be transferred to your HDFC account on the immediately succeeding Tuesday.

7. Please deposit the physical copy of the bill/receipt in the Deposit Box which will be kept in all the offices. The payout will happen once the physical copy is checked.

4. Insurance

    1. Medical Insurance

      1. Up to 3 lakhs for self, spouse and 3 children

      2. Up to 50,000 for Maternity benefit

  1. Group Personal Accident Policy

    1. Coverage of up to 10 lakhs on:

      1. Death

      2. Permanent total disablement

      3. Temporary total disablement

      4. Temporary partial disablement


Documents to be submitted

You must submit the following documents at the time of making a claim for

the Group Mediclaim Policy benefits:

  • Bill, receipt and discharge certificate/card from the hospital

  • Cash memo from the hospital/chemist(s), supported by proper prescription

  • Receipt and pathological test reports from a pathologist supported by a note from the attending medical practitioner/surgeon demanding such pathological tests

  • Surgeon’s certificate stating nature of operation performed and surgeon’s bill and receipt

  • Attending doctor’s/consultant’s/specialist’s/anesthetist’s bill and receipt and certificate regarding diagnosis

  • In case of domiciliary hospitalization, receipt from a qualified nurse who attended the patient at his/her residence duly supported by a certificate from the attending medical practitioner.

  • Certificate from the attending medical practitioner giving reasons for allowing treatment at home

  • Certificate from the attending medical practitioner/surgeon that the patient is fully cured


The following are not reimbursable or covered under the Group Mediclaim Policy:

  • Cost of spectacles, contact lenses and hearing aids.

  • Dental treatment or surgery of any kind unless in accident requiring hospitalization.

  • Convalescence, general debility, ‘run-down’ condition or rest cure, congenital external disease or defects or abnormalities, sterility, venereal disease, intentional self-injury and use of intoxicating drugs/alcohol.

  • Charges incurred at hospital or nursing home primarily for diagnostic, x-ray, or laboratory examinations not consistent with or incidental to the diagnosis and treatment of the positive existence or presence of any ailment, sickness or injury, for which confinement is required at a hospital/nursing home or at home under domiciliary hospitalization as defined.

  • Expenses on vitamins and tonics unless forming part of treatment for injury or disease as certified by the attending physician.

  • Naturopathy treatment.

5. Travel expenses
  1. Gainsight provides  $55 as per diem for international travel
  2. Gainsight provides INR 400 per day for domestic travel

Appropriate bills should be produced for the reimbursement of expense.


State whether the following statement is either True or False. "You are eligible for 24 leaves in a year."

  • True
  • False

When you refer an employee to our organization, the amount you get for referring a 6+ year of experience employee is

  • 75000
  • 50000
  • 25000

State whether the following statement is either True or False. "Customer-driven enterprises are using Gainsight to proactively manage retention, reduce unexpected churn and identify up sell opportunities."

  • False
  • True