This course will outline email etiquette that follows the Jim Ellis Family "Gold Standard" for customer and employee communication. By doing so you will be perceived as a consummate professional readily able to attend to the needs of your customers.
In the age of the Internet, you might find yourself clicking “reply,” typing up a quick response, and hitting “send” without giving so much as a thought about what you’ve just written.
Remember - YOUR email behavior has the potential to sabotage your reputation.
This course will give you the tools and knowledge to achieve the "Gold Standard" expected from ALL Jim Ellis employees when talking to other employees as well as customers/guests.
Skimming vs. Reading / Deleting Emails
Jim Ellis is a business and our primary means of communication is through email. Skimming is fine for PRIORITIZING, however, READ ALL emails that are sent to you by ANYONE in the Jim Ellis organization and our customers to be certain you have ALL the information.
Response or acknowledgment within 24-48 hours is prefered.
Some people delete everything after they read it, some never delete anything! There should be a balance.
A message that says the gas pump is down on our Chamblee campus, followed up by “it’s back working” shortly thereafter…most definitely can be deleted.
But an email from the training department providing your logins and passwords (as an example) is an email you want to keep.
Use good judgment in deleting your emails.
Public Image / Introduction / Bad News / Anger
Email Questions Continued
Subject Line / SPAM
Reply ALL vs. Reply…which is appropriate?
Received or Read Receipt/High Priority/Auto-Responders
Pick up the Phone
Keep it Short and To The Point / Attachments
Know Your Audience / Signatures / Maintain Privacy
Business email and business texting apply the same rules