McMan Test

 General Service Delivery Policies

Policy 1 - Service Planning

Policy Description

Each client receiving services from McMan Youth, Family and Community Services Association is actively involved in and has a significant role in the service planning process and has a major role in determining the direction of his or her individual plan.

Procedures

Procedure 1:

The development, implementation and review of Service Plans will occur according to timelines specified in the contract. Service plans will be developed in cooperation with the client and all other relevant stakeholders. 

Procedure 2:

When a formal Service Plan is required, the plan will give specific consideration to:

(a)       The strengths, needs, abilities and preferences of the client;

(b)       The resolution or remediation of problems that have necessitated placement;

(c)       The re-establishment of parental care and maintenance of contact between the family and client or the reintegration of the client into the family and community;

(d)       The stability and permanence in the care of the client.

 

Procedure 3:

When written Service Plans are required, the plans will include the following components:

(a)       A statement that identifies the basis of need for the program’s services; and

(b)       Identification of the services to be provided, including the following specifics:

         (i)     the goals to be achieved;

         (ii)    the task/activities/strategies required to provide the services and meet the identified goals;

         (iii)   the indicators/measures used to determine whether those goals are being met, and

         (iv)    timelines for review.

Procedure 4:

The content of Service Plans will identify specific goals and strategies used to address some or all of the following areas:

(a)       An approach to the family and/or individual that focuses on strengths and assets;

(b)     Skill development in the areas of personal care, family living skills and parenting skills, personal        safety (i.e. universal precautions, harm reduction and street safety);

(c)       Problem-solving, communication and/or relationship skills;

(d)       Assistance with and support for the resolution of personal issues;

(e)       Awareness and utilization of community resources and social supports; and

(f)       Specialized services as defined by the program;

(g)      Transition and follow-up plan.

Procedure 5:

All service planning and subsequent service provision will be respectful of, consistent with, and take into consideration the client’s culture, language and religion. 

Procedure 6:

For any high risk issues (any issue perceived as potentially life threatening or physically hurtful) an interim action plan will be developed. The interim plan will be implemented as agreed and monitored minimally on a weekly basis by the   signing supervisor.

Procedure 7:

All Service Plans, including Interim Plans and Contingency Plans will be shared with and signed by the client and all other relevant stakeholders.

Who will Service Plans will be developed in cooperation with?

  • The Client and all other relevant Stakeholders
  • Your supervisor
  • No-one
  • Accounting
There is only one correct answer - please select the most correct answer

What will a formal Service Plan give consideration to?

  • The strengths, needs, abilities, and preference of the client
  • The resolution or remediation of problems that have necessitated placement
  • Your current mood
  • The re-establishment of parental care and maintenance of contact between family and client
  • The weather
  • Star alignment
  • The stability and permanence in the care of the client
There is more than one correct answer - please select all that apply

What components do written Service Plans include?

  • Dress Code
  • Statement of the basis of need for services
  • Identification of services to be provided
  • Goals to be completed
  • Timelines
  • Exercise Routine
  • Task, activities, strategies required to provide the services and meet the goals
  • Indicators and measures to be used to determine whether goals are being met
There is more than one correct answer - please select all that apply

Goals will be developed for what specific areas in the Service Plan?

  • An approach that focuses on strengths and assets
  • An approach that focuses on weaknesses
  • Skill development in the areas of personal care, family living skills and parenting skills, personal safety
  • Problem-solving, communication, and relationship skills
  • Assistance with the resolution of personal issues
  • Tree planting schedule
  • Awareness of community resources and social support
  • Transition and follow-up plan
There is more than one correct answer - please select all that apply

Fill in the Blank

All service planning and service provision will be respectful of, consistent with, and take into consideration the client's 

An Interim Plan will be developed for any high risk issue (perceived as life threatening or physically hurtful) and will be monitored at minimum weekly by the signing supervisor

  • True
  • False
There is only one correct answer - please select the most correct answer

All Service Plans including Interim Plans will be shared with and signed by?

  • Your Supervisor
  • Accounting
  • The Client and all relevant Stakeholders
  • No-one
There is only one correct answer - please select the most correct answer

Responsibility

Direct Service Workers

Supervisors

Managers

Monitored By

Managers

Executive Directors