Coaching & Mentoring (copy)

This course is intended to enhance your skills in the Just Culture model and to bring about improved workplace accountability. 

Coaching and Mentoring skills will award us with self-improvements and aid to help teams relate to the learning opportunities around us every day.

 

Let's get started.

Introduction to Coaching and Mentoring (copy)

Introduction

The Basic Model

Console the human error, coach the at-risk and punish the reckless. At-risk is the biggest threat of the three. This course is about managing it through coaching and mentoring skills.

Review of Just Culture (copy)

Review of Just Culture

What are the three behaviors we discuss in the Just Culture model?

  • a) slip, lapse, mistake
  • b) human error, at-risk behavior, and malicious behavior
  • c) reckless behavior, at-risk behavior, and human error
  • d) human error, negligent behavior, and reckless behavior

Which of the three behaviors does not happen by choice?

  • a) human error
  • b) at-risk behavior
  • c) reckless behavior
  • d) malicious behavior

What does the Just Culture model suggest as the basic response to an at-risk behavior?

  • a) console
  • b) punish
  • c) terminate
  • d) coach

Which of the following is an example of at-risk behavior?

  • a) inadvertently running a red light
  • b) not seeing the light change because of a distraction in the back seat
  • c) running a red light because the driver was wearing a blindfold
  • d) none of the above

What is NOT a cornerstone of Just Culture?

  • a) building a learning culture
  • b) design safe systems
  • c) expect perfection
  • d) make safe choices

Which of the following might you expect as the cause of an at-risk behavior?

  • a) misinterpretation of risk
  • b) the desire to do more in a limited time
  • c) the failure to percieve a needed input
  • d) both a and b

The PIDA Model (copy)

Understanding the PIDA model.

Which is NOT an element in the PIDA model?

  • a) perception
  • b) decision-making
  • c) indignation
  • d) action

Which of the following happens in the perception phase of the PIDA model?

  • a) risks are weighed
  • b) actions are taken
  • c) values are considered
  • d) inputs are received

A person drives intoxicated. Which element is most implicated in this behavior?

  • a) perception
  • b) interpretation
  • c) decision-making
  • d) action

A person incorrectly believes the flashing yellow light at the intersection means all is clear. Which PIDA element is most implicated in this belief?

  • a) perception
  • b) interpretation
  • c) decision-making
  • d) action

Selecting the wrong light switch, although knowing which one is the right one, implicates which element of the PIDA model?

  • a) perception
  • b) interpretation
  • c) decision-making
  • d) action

Failure to see a hazard in the workplace implicates which element of the PIDA model?

  • a) perception
  • b) interpretation
  • c) decision-making
  • d) action

PIDA and the Just Culture (copy)

PIDA and the Just Culture models of behavioral choice and human error

Which two elements of the PIDA model DO NOT involve choices?

  • a) perception and decision-making
  • b) interpretation and action
  • c) perception and action
  • d) decision-making and action

Coaching and mentoring apply principally to which two phases of the PIDA model?

  • a) interpretation and decision-making
  • b) interpretation and action
  • c) perception and action
  • d) decision-making and action

In which of the four PIDA elements can the label “reckless” apply?

  • a) perception
  • b) interpretation
  • c) decision-making
  • d) action

In which element of the PIDA model does a person weigh competing values and interests in making a choice?

  • a) perception
  • b) interpretation
  • c) decision-making
  • d) action

We can coach a person to?

  • a) stop making mistakes
  • b) interpret a hazard in a different way
  • c) weigh values in a different manner
  • d) both b and c

Which of the following is false?

  • a) coaching is a non-disciplinary discussion
  • b) we are to console the human error
  • c) misinterpretation of a risk can be coached
  • d) actions always match a person's intentions

Role Modeling (copy)

Role Modeling for better decision making

What is role modeling?

  • a) making better choices for ithers to see
  • b) being perfect for others to see
  • c) making mistakes for others to see
  • d) both a and b

Which PIDA model is the observer of the role model making inferences about?

  • a) perception
  • b) interpretation
  • c) decision-making
  • d) action

Where is the best opportunity to role model?

  • a) where there is clearly a right choice
  • b) where doing the right thing is easy
  • c) where there is ample opportunity to do the wrong thing
  • d) where mistakes are generally made

What do we try to learn about a role model when observing their behaviors?

  • a) their values
  • b) their ability to perceive hazards
  • c) their interpretation of risks
  • d) both A and C

Who are role models?

  • a) our bosses
  • b) our peers
  • c) our employees
  • d) all of the above

Why is role modeling important?

  • a) others learn from our behaviors
  • b) we’ll do it right when it counts
  • c) others see that we’re perfect
  • d) both A and C

Mentoring (copy)

Mentoring for better behaviors

What is mentoring?

  • a) demonstrating good decision-making
  • b) the first step in the disciplinary process
  • c) discussing a decision-making process with another person
  • d) both B and C

Where can mentoring be a better path than role modeling?

  • a) where the decision-making process cannot be easily inferred by watching the behavior of another
  • b) where the role model generally makes bad choices
  • c) where actions do not likely match intentions
  • d) both A and B

Which elements of the PIDA model are you trying to explain as a mentor?

  • a) interpretation and decision-making
  • b) interpretation and action
  • c) perception and action
  • d) decision-making and action

What makes a good mentor?

  • a) a person who has different work or life experience
  • b) a person who has successfully navigated competing values and interests
  • c) a person who likes to talk about themselves
  • d) both a and b

Mentoring can happen through which of the following?

  • a) talking about a human error the mentor once made
  • b) talking about a decision-making process for a related circumstance in the past
  • c) making a choice for our employee, taking the decision out of their hands
  • d) both a and b

Where is mentoring most effective?

  • a) when the right decision is obvious
  • b) when there are multiple competing paths to take for the person being mentored
  • c) when a promotion is at stake
  • d) when it’s easier than role modeling

Coaching (copy)

Coaching

Coaching is which of the following?

  • a) reactive to a risky behavior
  • b) proactive toward the prevention of harm
  • c) proactive toward the risky behavior
  • d) both a and b

Coaching is which of the following?

  • a) the first step in the disciplinary process
  • b) a productive discussion about risk and rewards
  • c) a productive discussion about interpretation and decision-making
  • d) both b and c

Coaching applies to which elements of the PIDA model?

  • a) action and interpretation
  • b) perception and interpretation
  • c) interpretation and decision-making
  • d) decision-making and action

Which can be effectively coached?

  • a) human error
  • b) at-risk behavior
  • c) reckless behavior
  • d) all of the above

How is counseling different from coaching?

  • a) they are the same
  • b) counseling is notice of potential disciplinary sanction, coaching is a discussion about risk and reward
  • c) counseling is formal, whereas coaching is not
  • d) both b and c

Why is coaching important?

  • a) at-risk behavior is the biggest threat of the three behaviors
  • b) coaching allows us to be proactive in the prevention of harm
  • c) coaching is helpful to employees
  • d) all of the above

The Four Kinds of People You Will Meet (copy)

The Four Kinds of People You Will Meet

Who are the four people you will meet?

  • a) responsive, complacent, unconvinced, disengaged
  • b) responsive, compliant, unconvinced, disregarding
  • c) responsive, compliant, unconvinced, disengaged
  • d) respectful, compliant, unconvinced, disregarding

Which is the most desired person to meet?

  • a) the responsive person
  • b) the compliant person
  • c) the unconvinced person
  • d) the disregarding person

Which person is most likely to be considered reckless?

  • a) the responsive person
  • b) the compliant person
  • c) the unconvinced person
  • d) the disregarding person

Why may a person be unconvinced?

  • a) they generally dislike rules
  • b) they see risks differently
  • c) they make lots of action errors
  • d) both B and C

Why is a person likely to be “disregarding”?

  • a) they generally dislike rules
  • b) they are overly influenced by some personal interest or gain
  • c) they do not see the risks
  • d) both b and c

Why must we address all four types of employees?

  • a) it’s our job as a manager
  • b) we owe it to our customers
  • c) we owe it to our employees
  • d) all of the above

Conclusion (copy)

Conclusion

What are the three behaviors we discuss in the Just Culture model?

  • a) slip, lapse, and mistake
  • b) human error, at-risk behavior, and malicious behavior
  • c) reckless behavior, at-risk behavior, and human error
  • d) human error, negligent behavior, and reckless behavior

What is NOT an element in the PIDA model?

  • a) perception
  • b) decision-making
  • c) indignation
  • d) action

Which two elements of the PIDA model do not involve choices?

  • a) perception and decision-making
  • b) interpretation and action
  • c) perception and action
  • d) decision-making and action

Coaching and mentoring apply principally to which two phases of the PIDA model?

  • a) interpretation and decision-making
  • b) interpretation and action
  • c) perception and action
  • d) decision-making and action

Where is the best opportunity to role model?

  • a) where there is clearly a right choice
  • b) where doing the right thing is easy
  • c) where there is ample opportunity to do the wrong thing
  • d) where mistakes are generally made

Where is mentoring most effective?

  • a) when the right decision is obvious
  • b) when there are multiple competing paths to take for the person being mentored
  • c) when a promotion is at stake
  • d) when it’s easier than role modeling

Where can mentoring be a better path than role modeling?

  • a) where the decision-making process cannot be easily inferred by watching the behavior of another
  • b) where the role model generally makes bad choices
  • c) where the actions do not likely match the intentions
  • d) both a and b

Who are the four people you will meet?

  • a) responsive, complacent, unconvinced, disengaged
  • b) responsive, compliant, unconvinced, disregarding
  • c) responsive, compliant, unconvinced, disengaged
  • d) respectful, compliant, unconvinced, disregarding

Why must we address all four types of people?

  • a) it’s our job as a manager
  • b) we owe it to our customers
  • c) we owe it to our employees
  • d) all of the above

Name the three managerial activities that will assist your organization in producing and sustaining better outcomes.

  • a) human error, at-risk behavior, and reckless behavior
  • b) counseling, disciplinary action, and punitive action
  • c) perceptions, interpretations, decisions, and actions
  • d) role modeling, mentoring and coaching

Course Completion (copy)

Results