The Integrated Services Model (ISM) is our framework for service delivery at Uplift Family Services. The ISM Diagram is a visual representation of this framework and illustrates how the process works from start to finish within our agency. To best meet the differing needs of the children and families we serve as well as our community partners, a second diagram, the Steps of Service (SOS) was created outlining the different steps in the process. The ISM Diagram is a complete and detailed version while the SOS Diagram is streamlined.
In addition to the two diagrams, two tools were developed to aid staff in partnering with families to strengthen engagement and facilitate authentic and effective participation in services. These are the Shared Understanding Cards and the Action Planning Cards. While there are many other agency tools you will use in the scope of your work with youth and families, the focus here will be on giving you the chance to familiarize yourself will these specific tools and get some ideas of how you can use them in the context of your individual role.
Below is the detailed version of the ISM Diagram. Take some time and review it before moving on to the next section.
Another way to think of the ISM is a clear and comprehensive agency-wide road map of what we do.
- It gives us a structure to understand how our tools, services, principles, etc. all fit together
- It brings uniformity to our service delivery
- It provides a common language and promotes effective communication
- It supports quality improvement and training efforts
- It helps families know what to expect
- It aids staff and supervisors in problem-solving when progress is poor
What purpose does the ISM serve for our agency? (Check all that apply.)
- It integrates the many aspects of service delivery into a single agency-wide framework that supports training, supervision and quality improvement efforts.
- It helps direct service staff, youth and families create effective and individualized service plans.
- It facilitates communication and improves understanding within teams.
- It provides a checklist of Do's and Don'ts for staff to follow in how they serve families.
- It serves as a tool to monitor progress and trouble-shoot when problems arise within teams.