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T-kash and Orange Money are the same thing?

  • True.
  • False.

Existing Orange Money customers, are automatically registered for T-kash ?

  • True
  • False

If you have a registered Telkom SIM, you can self-register for T-kash at home , you don’t need to go to a Telkom Shop or T-kash agent.

  • True.
  • False.

You can have a maximum of _____ T-kash accounts ?

  • Five.
  • Three.
  • Two.
  • One.

From the identification documents below, which ones are used for T-kash registration? Select all that apply.

  • Original Passport Number
  • Original Kenyan National ID
  • Original Alien ID

When one registers for T-kash, which statement(s) are TRUE on how to activate a T-kash Account ? Select ALL that apply.

  • After successful registration you will receive a welcome SMS from T-kash.
  • Go to your T-kash STK Menu or dial *160# and Select ‘Activate’
  • Enter your ID Number and Date of Birth-format: DDMMYYYY.
  • Enter a new PIN-Choose a PIN you can easily remember.
  • Enter your New PIN again, confirm details and a successful activation message will be sent.

A T-kash customer can send money to a Telkom customer who is not registered for T-kash ?

  • True
  • False

Only Kenyan citizens are allowed to have a T-kash account?

  • False.
  • True.

How many digits is a T-kash PIN?

  • 6 digits.
  • 5 digits.
  • 4 digits.

A T-kash user PIN expires every?

  • 3 months.
  • 1 month
  • Never expires but can be changed.

If you forget your T-kash PIN, you can call customer care to remind you the same exact PIN

  • True
  • False

With T-kash you can send money to? Select all that apply

  • Another Phone Number
  • A Bank Account
  • A Favorite contact

The maximum number of favorite contacts you can have is ?

  • 10
  • 5
  • 1

A T-kash Code is valid for ?

  • 7 days
  • 3 minutes
  • 10 minutes
  • 24 hours

How much is it to generate a T-kash Code ?

  • 1 shilling.
  • .50 cents.
  • It is Free

How many times can you redeem a particular T-kash Code?

  • Twice Only
  • Once Only
  • It can be used until you have a zero balance
  • All of the above

On any given day the maximum number of T-kash Codes you can generate is?

  • 1
  • 10
  • 24
  • As many as you need

Please select all the reasons that can make a T-kash Code fail to redeem ?

  • Insufficient funds
  • Expired time
  • Already redeemed
  • Entering wrong agent number

During a T-kash customer withdrawal, you can withdraw Select all that apply

  • The SAME exact amount as T-kash Code Generated
  • A SMALLER amount than the exact amount as T-kash Code Generated
  • A GREATER amount that the T-kash Code Generated

When making a cash withdrawal at a T-kash agent, you do not need to show your ID.

  • False.
  • True.

When withdrawing from an ATM, a T-kash customer requires ? Select all that Apply.

  • T-kash Code
  • ATM One Time PIN
  • ID

You cannot make an ATM withdrawal using T-kash unless you have an ATM Card

  • True.
  • False.

You can send money to both Safaricom and Airtel using T-kash ?

  • True
  • False

When sending money to another network the recipient will receive a payment voucher code.

  • True.
  • False.

What are viable fixes if you don’t receive a T-kash Code after generating one?

  • Check to see if your SMS inbox is full and delete old SMS if that’s the case.
  • Restart your phone.

In the T-kash menu you can only create a favorite ? Select all that Apply

  • Contact
  • Biller
  • Bank

A payment voucher code sent to customer on another network is valid for_____ days?

  • 1
  • 10
  • 7

If a payment voucher code sent to another network expires, the recipient can only receive another one by ?

  • Calling customer care
  • Asking the sender to initiate another transaction
  • All of the above

To use T-kash to pay for goods and services the Merchant must have a Till Number

  • False.
  • True

You can buy airtime for non-Telkom customer from the T-kash Buy Airtime menu option.

  • False.
  • True.

The contact lookup “opt-out” menu option prevents T-kash customer from seeing your name when sending you money ?

  • True.
  • False.

If I port a Safaricom or Airtel number into Telkom, can I register the ported number onto T-kash?

  • NO you cannot.
  • Yes as long as the number is captured on CRM

T-kash allows for simple passwords like “0000” and “1234”

  • True.
  • False.

On the T-kash agent menu to deposit or withdraw money for customers you use the “Customer Services” sub-menu.

  • True.
  • False.

When are agent commissions paid out?

  • By the 5th of the month.
  • By the 15th of the month.
  • Every Day

If the T-kash STK menu is experiencing technical challenges, what is the BEST ADVICE to give to customers who call customer care?

  • Advice customer to a wait until T-kash service is restored fully.
  • Advise customers to use T-kash USSD menu by dialing *160# and if the problem persists to visit a Telkom shop for further help.
  • Advise customer to restart their phone.

A T-kash customer can send 1 shilling to another T-kash customer?

  • Yes
  • No

What is the minimum amount that you can deposit at a T-kash agent?

  • 50 Kshs
  • 100 Kshs
  • 1 Kshs

What is the minimum amount you can withdraw from a T-kash agent?

  • 1 Kshs
  • 50 Kshs
  • 100 Kshs

What is the only authorized number that Telkom uses to call T-kash customers?

  • 0777 777 777.
  • 0770 000 000.
  • 0700 000 000

After a SIM swap your T-kash balance does not change?

  • True.
  • False.

After a change to a preferred number your T-kash balance stays the same.

  • True.
  • False.

What is entered if a customer's ID lacks a date and month of birth?

  • The agent will enter December 31st and the customer’s year of birth as the date of birth e.g. 31121980.
  • The agent will enter January 1st and the customer’s year of birth as the date of birth 01011980.

Who can edit T-kash customer KYC on Telepin?

  • Telkom Shop Manager
  • Telkom Back Office
  • Customer Care Rep