Fundamentals of Sales and Customer Service in Banking - Module 3 Financial Proficiency.

Lesson Goal:
To provide participants with an understanding of services and products offered by Blue Bonnet
Bank, which customers can benefit from.  

Services and products in relation to training

By the end of the lesson, participants will understand:

Module 3 Financial Proficiency.

Welcome and training overview

Hello everyone my name is Yasir Raza and I have been working for Dynamic Financial Consulting for past 6 years as Financial Analyst. I am going to conduct module # 3 of our training session.  

This module is to enhance your understanding of important services and products available to
customer. After doing our needs assessment for Blue Bonnet Bank it became clear to us that
a lot of you never really received any formal training regarding services and products that are
offered and available to customers. Without proper knowledge and training, no body should
expect you to assist or serve customers completely. So we are here to make sure that you as a
trainee and an employee of Blue Bonnet Bank understand services and products that are
available to your customers



And we are going to do that by making sure that you understand: 

How a traditional savings account works compared to a high yielding savings account?

How your customers can balance their checking accounts

Traditional Savings Account

Savings accounts, as their name suggests, are designed for saving money and thus intended to
hold funds for an extended period of time. Because of this, frequent withdrawals from savings accounts are discouraged, and federal regulations limit the number of withdrawals, including transfers,  allowed per month to six”. (Crelin, J, 2016)


  •  Federally regulated monthly withdrawal limit.
  •  Minimal access.
  •  Amount of up to $250,000 insured by FDIC.   
  •  Interest rate of up to 0.06% APY (annual percentage yield)

High- yielding Saving Account

  • Compared to a traditional savings account, a high yielding savings account  offer higher
  • interest rates of up to 1.0%.
  • Benefits:   
  •  No monthly or yearly fees.
  •  Amount of up to $250,000 insured by FDIC.   
  •  Interest rate of up to 1.00% APY (annual percentage yield).   
  • Deposits of up to $2000 for 3 months, and earn a 2.5% bonus on your   interest.  
  •  No withdrawals for 12 months and earn extra 2.5% bonus.     
  • ATM withdrawals are not restricted.

Lets look at some numbers.

Numbers will never lie to you:

Let’s assume that a client makes an initial deposit of $5000 and leave it in his respective savings account for next 5 years. During those 5 years’ client does not make any more deposits and interest is added daily.

Its time for a quiz!

Asnwer following questions about Traditional Savings account and High- Yielding Savings account. 

1. What is the federal limit on withdrawals from any kind of savings account?

  • No more than 3 daily withdrawals
  • No more than 6 monthly withdrawals.
  • No more than 3 monthly withdrawals.
  • No more than 6 daily withdrawals
Three question quiz over traditional vs. high yielding saving account.

2. Only high-yielding savings accounts are FDIC insured?

  • True
  • False

3. Savings accounts are designed to…?

  • Save money
  • Earn minimal profit depending of interest rate offered
  • Make transaction on daily basis.
  • Only A and B
  • Only A.

Balancing a checking account.

Steps of balancing your checking accounts

  •  Understanding how to balance a checking account is crucial when it comes to assisting your clients and customers. Our needs assessment analysis shows that more than 70% tellers were interested in learning how to balance a checking account. This information will help you further educate you clients. 
  • Every time a customer opens up an account at Blue Bonnet Bank, they are provided with a transaction keeper booklet that enables them to keep track of their finance.
  • Each month every customer receives account statements summary through both email and mail. This is where they can find information on all their financial activity, such as, cashed checks, deposits, withdrawals, fees and charges. 

3 Major Steps to of balancing a checking account.

Here are the steps customers can take to get hold of their finances

Step 1- Track withdrawals: 

 A. Access: Information such as ATM withdrawals, online payment, regular debit card usage should be accessed through monthly account summary and recorded transaction keeper booklet.

 B. Date: When recording, make sure date matches the date written on checks or when financial activity took place.

 C. Number: Always record the proper check number on transaction keeper booklet. This allows tracking lost or disputed checks. 

 D. Transaction title: Fill in details about the activity. Include company name or person you are paying with short description of the purchase.

Step 2 – Add your deposits: 

A. Added money: New entry anytime money is added to you checking account.  

B. Date: Record deposit date in to the registry.  

C. Transaction title: Mention details about where the money came from. For example, payroll directed deposit, when you get paid via direct deposit from work.  

D. Amount: enter the amount of money received/deposited.

Step 3 – Balance update: 

A. Add or subtract after every transaction. This step significantly reduces the chances of overdrawing you account. 

Review: review and compare current monthly statement with previous statement to make sure information matches. In case of any discrepancies contact local branch of Blue Bonnet Bank.

Use Participation guide for next Activity.

At this point you should have access to your participation guide to complete the next activity. 

Following directions from next couple slides use chart provided on pg # 24 of your participation guide to complete the Account balancing activity.

Account balancing activity.

Account balancing activity overview.

It gets difficult keeping a mental tab on accounts when you regularly use your debit cards. This is when transaction keeper booklet comes in handy. By using worksheet provided in your training guide, anyone can keep track of their checking account. (transaction keeper booklet worksheet available in training guide page # 24) 

Now that you have learned basic of balancing a checking account through transaction keeper booklet, you will apply that information and complete the activity :  


Record all your financial activity such as card payment, ATM transactions,    deposits in transaction keeper booklet available in training guide page # 12.    Include date, description, and amount for each entry. Calculate the balance. 

 1. June 27: write beginning balance of $500. 

2. June 28: write check # 209 to Mr. Joseph for paying your rent for amount of $150.

 3. July 1: Write check # 210 to Bank of Texas for making a car payment of $100. 

 4. July 2: ATM withdrawal of $50. 5. July 

5: you received direct deposit of your paycheck for $1000. Write this amount in deposit column

Account balancing activity part 2.


Use information from transaction keeper booklet worksheet and answer the following questions.

1. What was you account balance on July 4th?

  • $600
  • $350
  • $200
  • $130

Your favorite video game that cost $180 releases on July 4th? Can you afford to buy the video game based on available account balance? What would your balance be if you do?

  • Yes. 20
  • No. 200
  • Yes. $200
  • No. $20

What was the amount of check # 209? Who was it payable to?

  • $100. Mr Joseph.
  • $150. Mr Joseph.
  • $150. Bank of Texas.
  • $100. Bank of Texas.

Wrap up and Summary.

By now, as a trainee and a Blue Bonnet Bank employee, you should understand: 

The difference between a traditional savings account vs. high yielding savings account.

Key Points:  

  •   Higher interest rate on high- yielding savings account. 
  •   Federal regulation of 6 monthly withdrawals. 
  •    Minimal access helps save money.
  •   FDIC Insured.

The importance of three major steps involved in, balancing a regular checking account.  

 Key Points: 

  •  Track withdrawals 
  • Add your deposits 
  •  Balance update

The objectives of the training were clearly listed

  • Strongly Agree.
  • Agree.
  • Undecided.
  • Disagree.
  • Strongly Disagree.


By completing this course, you’ve learned a lot about your finances and how to manage your financial future.

Bob knows now how to manage his money. Are you ready to start managing yours?