Interactive: Quality

This eLearning course will quiz you on the knowledge contained in the Quality lesson and help identify your weak areas.

You should know and understand the Fundamental concepts of Quality Management as presented in Chapter 8 of the PMBOK and the PMP Exam Content Outline available from www.pmi.org

Which of the following are True or False about Quality Management?

The Following are True:

Quality Management is about product quality

Quality Management is about project quality

PMI's philosophy favors Prevention Over Inspection

PMI supports Continuous Improvement

  • Quality Management is about product quality
  • Quality Management is about project quality
  • Control Quality is about inspecting processes
  • PMI's philosophy favors Prevention Over Inspection
  • PMI supports Continuous Improvement
  • The Cost of Conformance involves the cost of quality and the cost of non-conformance

Match the terms to their correct definition.

Answers:

Quality - The degree to which a set of inherent characteristics fulfill requirements

Grade - Having the same functional use but different technical characteristics

Accuracy - Assessment of correctness

Precision - The measure of exactness

  • Quality
    The degree to which a set of inherent characteristics fulfill requirements
  • Grade
    Having the same functional use but different technical characteristics
  • Accuracy
    Assessment of correctness
  • Precision
    The measure of exactness

Match the quality theorists with the theories they are credited with.

Answers:

William Shewart - Statistical processes and the control chart

Joseph M. Juran - 80/20 principle and fitness for use

Kaoru Ishikawa - Cause and effect diagram

W. Edwards Deming - TQM and Plan Do Check Act

Phillip Crosby - Cost of poor quality, prevention over inspection and zero defects

  • William Shewhart
    Statistical processes and the control chart
  • Joseph M. Juran
    80/20 principle and fitness for use
  • Kaoru Ishikawa
    Cause and effect diagram
  • W. Edwards Deming
    TQM and Plan Do Check Act
  • Phillip Crosby
    Cost of poor quality, prevention over inspection and zero defects

Place the terms where they belong.

  • Stakeholder Register
  • Risk Register
  • Identify Stakeholders
  • Process Improvement
  • Checklists
  • Metrics
  • Policy
  • Cost
  • Experiments
  • 7

Match the 7 Basic Quality Tools to their appropriate uses.

Answers:

Fishbone - Helps determine root cause factors producing specific effects

Flowchart - Helps identify steps in a process where defects might occur

Pareto Chart - Identifies the largest contributing factors to defects

Histogram - Identifies defects per unit

Scatter Diagram - Helps determine if a correlation exists between 2 independent variables

Control Chart - Helps control variation in a process

Check Sheet - Identifies number of defect occurrences per type of defect

  • Fishbone
    Helps determine root cause factors producing specific effects
  • Flowchart
    Helps identify steps in a process where defects might occur
  • Pareto Chart
    Identifies the largest contributing factors to defects
  • Histogram
    Identifies defects per unit
  • Scatter Diagram
    Helps determine if a correlation exists between 2 independent variables
  • Control Chart
    Helps control variation in a process
  • Check Sheet
    Identifies number of defect occurrences per type of defect

Which statements are True and False about a Control Chart?

The Following are True:

7 or more consecutive data points running above or below the mean is called a Run

The average of all data points is called the Mean

Another name for a Control Chart is a Run Chart

Variation within control limits is normal and expected

  • The upper and lower control limits are set at 6 sigma
  • 7 or more consecutive data points running above or below the mean is called a Run
  • The average of all data points is called the Mean
  • A Run is no cause for concern if defects are not present
  • A defect falls inside the control limits
  • Another name for a Control Chart is a Run Chart
  • Variation within control limits is normal and expected

Place the terms where they belong.

  • Perform
  • Quality
  • Metrics
  • QC
  • Audits
  • Process
  • Change Requests
  • Improvement
  • Executing
  • Auditing
  • Deliverables

Place the terms where they belong.

  • Control
  • Checklists
  • CRs
  • Deliverables
  • Poor
  • Correctness
  • Inspection
  • Review
  • Verified
  • Validated
  • Processes
  • Inspecting

Match the terms with their correct definition.

Answers:

Mutual Exclusivity - Two events that cannot occur in a single trial

Probability - Likelihood that something will occur, usually expressed as a decimal or fraction

Normal Distribution - Most common probability density distribution, usually the shape of a bell curve

Statistical Independence - Probability of one event occurring does not affect the probability of another event occurring

Standard Deviation - Measure of a range or a measure of how far you are from the mean

  • Mutual Exclusivity
    Two events that cannot occur in a single trial
  • Probability
    Likelihood that something will occur, usually expressed as a decimal or fraction
  • Normal Distribution
    Most common probability density distribution, usually the shape of a bell curve
  • Statistical Independence
    Probability of one event occurring does not affect the probability of another event occurring
  • Standard Deviation
    Measure of a range or a measure of how far you are from the mean

Which statements are True or False about Standard Deviation.

The Following are True:

68.26% of all data will lie within 1 SD of the Mean

To find 99.73% of all data, you would need to look +/- 3 SD from the Mean

A 6 Sigma process is operating at a higher level of quality than a 4 Sigma process

  • 68.26% of all data will lie within 1 SD of the Mean
  • You should expect to find 3.4 defects per 100,000 outputs
  • To find 99.73% of all data, you would need to look +/- 3 SD from the Mean
  • To find all of the data points, you would need to look +/- 6 SD from the Mean
  • A 6 Sigma process is operating at a higher level of quality than a 4 Sigma process

Which is a higher quality process?

Answer:

The process on the right is higher quality. It is operating at 6-Sigma.

Click the desired process with your mouse to select it.