Which of the following are True or False about Quality Management?
The Following are True:
Quality Management is about product quality
Quality Management is about project quality
PMI's philosophy favors Prevention Over Inspection
PMI supports Continuous Improvement
The Following are True:
Quality Management is about product quality
Quality Management is about project quality
PMI's philosophy favors Prevention Over Inspection
PMI supports Continuous Improvement
 Quality Management is about product quality
 Quality Management is about project quality
 Control Quality is about inspecting processes
 PMI's philosophy favors Prevention Over Inspection
 PMI supports Continuous Improvement
 The Cost of Conformance involves the cost of quality and the cost of nonconformance
Match the terms to their correct definition.
Answers:
Quality  The degree to which a set of inherent characteristics fulfill requirements
Grade  Having the same functional use but different technical characteristics
Accuracy  Assessment of correctness
Precision  The measure of exactness
Answers:
Quality  The degree to which a set of inherent characteristics fulfill requirements
Grade  Having the same functional use but different technical characteristics
Accuracy  Assessment of correctness
Precision  The measure of exactness

QualityThe degree to which a set of inherent characteristics fulfill requirements

GradeHaving the same functional use but different technical characteristics

AccuracyAssessment of correctness

PrecisionThe measure of exactness
Match the quality theorists with the theories they are credited with.
Answers:
William Shewart  Statistical processes and the control chart
Joseph M. Juran  80/20 principle and fitness for use
Kaoru Ishikawa  Cause and effect diagram
W. Edwards Deming  TQM and Plan Do Check Act
Phillip Crosby  Cost of poor quality, prevention over inspection and zero defects
Answers:
William Shewart  Statistical processes and the control chart
Joseph M. Juran  80/20 principle and fitness for use
Kaoru Ishikawa  Cause and effect diagram
W. Edwards Deming  TQM and Plan Do Check Act
Phillip Crosby  Cost of poor quality, prevention over inspection and zero defects

William ShewhartStatistical processes and the control chart

Joseph M. Juran80/20 principle and fitness for use

Kaoru IshikawaCause and effect diagram

W. Edwards DemingTQM and Plan Do Check Act

Phillip CrosbyCost of poor quality, prevention over inspection and zero defects
Place the terms where they belong.
 Stakeholder Register
 Risk Register
 Identify Stakeholders
 Process Improvement
 Checklists
 Metrics
 Policy
 Cost
 Experiments
 7
Match the 7 Basic Quality Tools to their appropriate uses.
Answers:
Fishbone  Helps determine root cause factors producing specific effects
Flowchart  Helps identify steps in a process where defects might occur
Pareto Chart  Identifies the largest contributing factors to defects
Histogram  Identifies defects per unit
Scatter Diagram  Helps determine if a correlation exists between 2 independent variables
Control Chart  Helps control variation in a process
Check Sheet  Identifies number of defect occurrences per type of defect
Answers:
Fishbone  Helps determine root cause factors producing specific effects
Flowchart  Helps identify steps in a process where defects might occur
Pareto Chart  Identifies the largest contributing factors to defects
Histogram  Identifies defects per unit
Scatter Diagram  Helps determine if a correlation exists between 2 independent variables
Control Chart  Helps control variation in a process
Check Sheet  Identifies number of defect occurrences per type of defect

FishboneHelps determine root cause factors producing specific effects

FlowchartHelps identify steps in a process where defects might occur

Pareto ChartIdentifies the largest contributing factors to defects

HistogramIdentifies defects per unit

Scatter DiagramHelps determine if a correlation exists between 2 independent variables

Control ChartHelps control variation in a process

Check SheetIdentifies number of defect occurrences per type of defect
Which statements are True and False about a Control Chart?
The Following are True:
7 or more consecutive data points running above or below the mean is called a Run
The average of all data points is called the Mean
Another name for a Control Chart is a Run Chart
Variation within control limits is normal and expected
The Following are True:
7 or more consecutive data points running above or below the mean is called a Run
The average of all data points is called the Mean
Another name for a Control Chart is a Run Chart
Variation within control limits is normal and expected
 The upper and lower control limits are set at 6 sigma
 7 or more consecutive data points running above or below the mean is called a Run
 The average of all data points is called the Mean
 A Run is no cause for concern if defects are not present
 A defect falls inside the control limits
 Another name for a Control Chart is a Run Chart
 Variation within control limits is normal and expected
Place the terms where they belong.
 Perform
 Quality
 Metrics
 QC
 Audits
 Process
 Change Requests
 Improvement
 Executing
 Auditing
 Deliverables
Place the terms where they belong.
 Control
 Checklists
 CRs
 Deliverables
 Poor
 Correctness
 Inspection
 Review
 Verified
 Validated
 Processes
 Inspecting
Match the terms with their correct definition.
Answers:
Mutual Exclusivity  Two events that cannot occur in a single trial
Probability  Likelihood that something will occur, usually expressed as a decimal or fraction
Normal Distribution  Most common probability density distribution, usually the shape of a bell curve
Statistical Independence  Probability of one event occurring does not affect the probability of another event occurring
Standard Deviation  Measure of a range or a measure of how far you are from the mean
Answers:
Mutual Exclusivity  Two events that cannot occur in a single trial
Probability  Likelihood that something will occur, usually expressed as a decimal or fraction
Normal Distribution  Most common probability density distribution, usually the shape of a bell curve
Statistical Independence  Probability of one event occurring does not affect the probability of another event occurring
Standard Deviation  Measure of a range or a measure of how far you are from the mean

Mutual ExclusivityTwo events that cannot occur in a single trial

ProbabilityLikelihood that something will occur, usually expressed as a decimal or fraction

Normal DistributionMost common probability density distribution, usually the shape of a bell curve

Statistical IndependenceProbability of one event occurring does not affect the probability of another event occurring

Standard DeviationMeasure of a range or a measure of how far you are from the mean
Which statements are True or False about Standard Deviation.
The Following are True:
68.26% of all data will lie within 1 SD of the Mean
To find 99.73% of all data, you would need to look +/ 3 SD from the Mean
A 6 Sigma process is operating at a higher level of quality than a 4 Sigma process
The Following are True:
68.26% of all data will lie within 1 SD of the Mean
To find 99.73% of all data, you would need to look +/ 3 SD from the Mean
A 6 Sigma process is operating at a higher level of quality than a 4 Sigma process
 68.26% of all data will lie within 1 SD of the Mean
 You should expect to find 3.4 defects per 100,000 outputs
 To find 99.73% of all data, you would need to look +/ 3 SD from the Mean
 To find all of the data points, you would need to look +/ 6 SD from the Mean
 A 6 Sigma process is operating at a higher level of quality than a 4 Sigma process
Which is a higher quality process?
Answer:
The process on the right is higher quality. It is operating at 6Sigma.
Answer:
The process on the right is higher quality. It is operating at 6Sigma.