A day in the life E-training + Quiz


Work safe in the workplace


The retail information on this page is designed for a person conducting a business or undertaking, managers and workers of small, medium and large sized businesses as well as those training to enter the workplace.

This module should be completed after General work health and safety. The information on this page will build upon knowledge gained in general work health and safety and provide participants with a greater understanding and knowledge of hazards and issues in the retail industry.

Hazards often found in the retail industry and by ranking include:

  • manual handling;
  • slips, trips and falls;
  • machinery and equipment;
  • electrical;
  • cash handling; and,
  • fatigue.

Superdrug Stores + Emergency

Emergency planning

A person conducting a business or undertaking must develop and document a plan for the incidents, accidents and emergencies that may occur in the workplace. Workers must be informed of and trained in procedures. The person conducting a business or undertaking must also review plans to ensure they are effective and up to date.

An emergency plan should be based on a practical assessment of hazards associated with the work activity or workplace, and the possible consequences of an emergency occurring as a result of those hazards. External hazards should also be considered in preparing an emergency plan, for example a chemical storage facility across the road.

Emergency plans do not necessarily have to be lengthy or complex. They should be easy to understand and tailored to the specific workplace where they apply.

In preparing an emergency plan, all relevant matters need to be considered including:

  • the nature of the work being carried out at the workplace;
  • the nature of the hazards at the workplace;
  • the size and location of the workplace, for example, remoteness, proximity to health services; and,
  • the number and composition of the workers, for example, employees, contractors, and other persons at the workplace such as visitors.

Emergency plans, or a summary of key elements of emergency plans, should be readily accessible by workers or on display in the workplace, for example on a notice board.


What best describes the term general hazards?

  • Lack of incentive to guard against risk where one is protected from its consequences, e.g. by insurance
  • Any source of potential damage, harm or adverse health effects on something or someone
  • The process by which businesses or other organizations develop international influence or start operating on an international scale
  • The activity or condition of striving to gain or win something by defeating or establishing superiority over others

True of false

  • Manual handling is any action involving physical effort to move or support an object or person by lifting
  • Manual handling is any action involving physical effort to move or support an object or person by staring at the wall
  • Manual handling is any action involving physical effort to move or support an object or person by pushing

Ranking: Rank the risks based on likelihood in hazards

  • Manual handling
  • slips, trips and falls
  • Machinery and equipment
  • Fatigue

Open question: Identify 3 activities that contributing to increased occurrence of the hazards along a production process