COMPLIANCE TESTING

TEST YOUR CAMPAIGN KNOWLEDGE

COMPLIANCE

THESE ARE THE WORDS ALLOWED TO BE USED IN THIS CAMPAIGN

specialist/expert, license, loan officer, qualify/disqualify, approve/approved, guarantee  

QA IS LISTENING TO MY CALLS

  • TRUE
  • FALSE
  • NONE OF THE ABOVE
  • Only when they feel like it
  • only if I am in non-compliance

WHAT DO YOU NEED TO DO IF YOUR CONSUMER IS NOT INTERESTED?

  • HANG-UP WITH A MUMBLED "CALL YOU BACK LATER"
  • USE YOUR UNIQUE PERSONALITY AND REBUTTAL YOUR WAY INTO THE 3 C'S
  • HANG-UP AND RUN AND HIDE IN THE BATHROOM
  • Use my rebuttals and prove that I am different
  • USE ONE REBUTTAL AND THEN GIVE UP
  • A & C
  • B & D
  • NONE OF THE ABOVE

Was the customer properly qualified

IF THEY HAD

at least $100,000 mortgage amount, 4% rates etc -UNLESS OTHERWISE NOTIFIED

  • NO, THE CRITERIA WAS COMPLETLY DIFFERENT
  • YES, THEY MET THE CRITERIA TO MOVE ON TO MY NEXT QUESTION
  • I HAVE NO IDEA AND HAVE TO ASK SOMEONE
  • NO, BUT I FAKED IT JUST A LITTLE BIT
  • NONE OF THE ABOVE

HOW LONG SHOULD IT TAKE TO TRANSFER A CALL?

  • 5 MINUTES
  • 30 MINUTES
  • 8-10 MINUTES
  • 15 MINUTES
  • ANY OF THE ABOVE

MY CONSUMER SAYS HIS APR IS 3.9

 

DRAG THE ANSWER TO MEET THE PROPER QUESTION

  • I CAN GIVE OUT ANY INFORMATION i WANT TO
    THE ANSWER IS NO!
  • I MAY SAY THAT WE HAVE OFFICES NATIONWIDE AND THE LOAN OFFICER CAN ANSWER ANY WUESTIONS THEY MAY HAVE
    THE ANSWER IS YES
  • THE TRANSFER BEGINS WHERE?
    LAST PAGE OF DYNAMIC SCRIPT
  • HOW MUCH CROSSCHATTER IS ALLOWED
    NONE
  • i KNOW WHAT P.E.E STANDS FOR
    POSITIVITY-ENERGY- ENTHUSIASM
  • WHY DO I HAVE TO LOGOUT ON BREAKS
    BECAUSE I WAS TOLD I MUST
  • MAY I SPEAK MY OWN LANGUAGE EVEN WHEN NOT ON A CALL?
    NO, ENGLISH IS THE ONLY ACCEPTED LANGUAGE AT ALL TIMES

FILL IN THE BLANKS

WHAT ARE NON-COMPLIANCE WORDS?