School of WooHoo - Chapter 1: How does a customer apply with WooHoo? - Activity 1

Welcome to Chapter 1 - How does a customer apply with WooHoo - Activity 1

After completing this chapter, you will be understand and able to explain to a customer how to apply and advise of any requirements needed.

If you get an answer incorrect, it will tell you the correct answer and on occasion, a further explanation. Please do not attempt the question again, just move on to the next question.

Use your resources such as Woogle wisely and ensure you fully read the question before answering.

Good luck!

Chapter 1: How does a customer apply with WooHoo?

1. Choose three ways that a customer can apply for a refund

  • Mobile Application
  • Online Application
  • Phone call
  • Brochure Application
  • Email Application

2. What is the quickest way to apply?

  • Online Application or Mobile App
  • Brochure Application

3. Fill in the blanks...

If the customer wishes to apply online, a current  is required and must pass the online verification.

4. If the customer does not have internet access, what can you offer?

  • We will not be able to provide any further assistance
  • To post a paper brochure application

5. Mary is 15 years old. She contacts the office and wishes to apply. Can we accept an application?