Module 5: Prerequisites for Gainsight

Module 5: Prerequisites for Gainsight

Objectives of Module 5:

By the end of the module, the participant will be able to :

 

Topics covered:

Gain awareness of the CRM / CSM Domain

Start on all the knowledge repositories - forums, confluence links etc

Understand how Salesforce works.

Understand how Gainsight leverages the platform.

Understand the High level architecture.

Have a familiar understanding of Force.com / Heroku.  


Four lessons:

 

You will now start with Lesson 1: Gain Awareness of the CRM and CSM Domain.

 

Understand the area of CRM and CSM and its background

Lesson 01: Gain awareness of the CRM and the CSM Domain

Lesson 02: Gain awareness Salesforce and Heroku Environments

Lesson 03: Learn How Gainsight Leverages Salesforce

Lesson 04: High Level Architecture of Gainsight Product

State whether the following statement is either True or False. "MDA stands for Matrix Data Architecture and is a Gainsight application outside of Force.com and it adds capabilities to our core product."

Which of the following is correct regarding Heroku?

State whether the following statement is either True or False: "Customer Relationship Management (CRM) is a business strategy that is designed to improve customer service. "