General Knowledge and Information

This course is to help you learn about the operational organization in your store and when to escalate customer concerns to your manager.  Once you complete this course check-in with your manager to discuss what you have learned.

General Knowledge and Information - Stockroom and escalation

Overview

This series of units covers two pieces of general knowledge that each Prime Timer must know to better serve the customer.  It covers general stockroom fundamentals and guidelines for escalating issues to the Store Manager. 

It will provide a high level overview for Prime Timers.  It is intended to be general in nature. 

Your Store Manager will provide you with the details and training to fulfill these duties. 

As you go through this unit, take notes on items that you don't understand.  Write down any questions that you have.  After the unit, meet with your Store Manager and discuss.

When to ask for help

When Should You Escalate an Issue to Store Management

Basically, the managers are here to support you and to help ensure that our customers have a wonderful shopping experience with Parker School Uniforms.

Anytime you feel that you cannot satisfy a customer’s request; seek out a manager.

Anytime you are not able to answer a customer’s question; seek a manager.

It is better to give the customer the correct/accurate answer rather than guessing.

Anytime you feel that you cannot satisfy a customer’s request or you are not able to answer a customer’s question; seek a manager.

  • True
  • False

When to escalate an issue to store management

Please involve a manager when:

  • There is an operational issue. For example, the registers/system is down.
  • There is a stock issue, e.g., you are running low on a particular item.
  • There is a maintenance issue e.g., the toilet is not working.
  • You’re not sure how to ring a transaction.
  • You don’t understand a school’s uniform program or requirements.
  • You don’t  feel comfortable fitting/measuring a student.

 

Contact your Store Manager when...  (Mark all of those items that are correct)

  • You feel uncomfortable measuring a student.
  • You are tired.
  • You’re not sure how to ring a transaction.
  • You don't like a customer.
  • There is an operational issue.

So many choices

Have you ever wondered why we keep most items in the back?

We literally have thousands of pieces of merchandise available to the customer.  We have to because  every school is different, so is the merchandise.

Just think about all those different plaids, not to mention the embroidery and silk-screening on many of our items.

Our stockroom is a feat of organization with merchandise arranged by school, style, size and color. We know where to find it all so the customers don't have to.  Generally the most frequently asked for merchandise is in the front of the stockroom.

 

Our merchandise is organized by...  (Mark the best answer)

  • school, style and length
  • school, style, size and color.
  • color, size and frequency
  • school, size and gender

Stockroom Organization

Keeping the stock room organized is a necessity in order to expedite product retrieval.

As an Prime Timer you should know the following details regarding stockroom organization:

  1. Upon entering the stockroom all storage areas are identified with item specific signage and all boxes are labeled.
  2. The largest school accounts are placed at the front of the stock room for easy and quick access.

 

  •  

Keeping the stock room organized is nice to do but not really important.

  • True
  • False

Categories

The stockroom is divided by the following categories:

  • Monogrammed items are separated from generics.
  • Each Monogrammed Box is labeled by the school's name.
  • Generics are grouped by the following categories:
    • Girls Blouses, Oxfords, Cap Sleeve Polos
    • Boys Oxfords
    • Unisex Polos  

 

Monogrammed items are separated from generics.

  • True
  • False

More categories

 

Pants and Shorts are separated by the following categories

  • Gender
  • Color
  • Style (ie, Flat Front , Pleated, Pull-ons)

Pants and Shorts are separated by the following categories.

  • gender, color and popularity
  • color, style and price
  • style, gender and color

And still more

 

All hanging sections are labeled and identified by sizes. Additional hanging items can be stocked below the hanging racks.

Accessories- When possible should be overstocked by plaid and school number and name.

All Shoes are grouped together and sections and labeled by stock numbers.

 

 

All hanging sections are labeled and identified by sizes.

  • True
  • False

Gym-wear and outer wear

 

Gym-wear and Outerwear generics have an allocated section with signage. Within this section are the following clothing components:

  • Sweatpants, sweatshirt
  • Polar Fleece
  • Gym T-Shirt
  • Cardigan Sweater
  • Sweater Vest

 

Gym-wear and Outerwear generics include...   (mark all that apply)

  • Gym T-Shirt
  • Polar fleece
  • sweatpants
  • sweatshirts
  • Cardigans and sweater vests

Shipping and Receiving

 

Each Store has a designated area for Shipping and Receiving.

Certain items should be stored safely in this area. They include:

  1. Computer
  2. Scale
  3. Packaging tape
  4. Scissors
  5. Box cutter
  6. Shipping boxes and bags.

Care should be taken when using any of these items.  Be Safe. 

Your Store Manager will demonstrate how to work within Shipping and Receiving.

 

 

Your Store Manager will demonstrate how to work within Shipping and Receiving.

  • True
  • False

Conclusion

 

This unit covered general stockroom fundamentals and guidelines for escalating issues to the Store Manager.  It provided a high level overview for Prime Timers.   

Your Store Manager will provide you with a tour of the stockroom, and provide training that will enable you to fulfill your duties. 

As you went through this unit, you took notes on items that you didn't understand.  Now it is time to meet with your Store Manager and discuss.