Quiz Nine - SOAR

This test covers the SOAR and Auditor topics. 

This test deals with the new Store Opportunity Achievement Report

How many business days do you have to respond to your Audit?

  • 3
  • 5
  • 7
  • 10

-What should you do when a customer walks into the office? (Check all that apply)

  • Stand
  • Answer the phone
  • Greet the customer
  • Continue what you are doing

All original expense receipts should be attached to what paper?

  • Inventory
  • Return Check Report
  • EOD
  • Daily Transactions

We should keep all copies of ID’s secured in the customer files.

  • True
  • False

What form must be completed when you pay a referral fee?

  • Marketing Approval Form
  • Customer Reimbursement Form
  • Complaint Form
  • Vehicle Inspection Form

After the contract is signed by the customer you must always...

  • Give the customer the first page of the contract
  • Shred the contract if the customer does not want it.
  • Give the customer a copy of the full contract
  • No copy should go to the customer

On Title loans how many days do you have to perfect the Title?

  • 2
  • 3
  • 4
  • 7

Employee schedules must be posted where?

  • Online
  • In the office
  • Online and in the office
  • In the bathroom

What tests must you take and pass before you can begin to work in the office? (Mark all that apply)

  • FDCPA
  • ECOA
  • Gramm Leach-Bliley
  • CFPB

At what amount of cash should you prepare a deposit and take to the bank if possible?

  • $1000
  • $2000
  • $3000
  • $1500

Customer’s are told they can buy down to avoid sustained usage.

  • True
  • False

What must the customer opt-in for?

  • True
  • False

When you get out of your car you should pay attention to how your store looks

  • True
  • False

You should perform an internal store audit quarterly

  • True
  • False

The SOAR is an opportunity to improve your store

  • True
  • False

Files can be placed on the customer counter to help you find them quicker

  • True
  • False

RIS Contracts do not have to be explained

  • True
  • False

When a customer comes into the office and there are others around, it is ok to ask for a social security number.

  • True
  • False

If you pass your audit you do not have to answer them.

  • True
  • False

Military do not qualify for RIS loans

  • True
  • False

Auditing and the SOAR involves learning deficiencies, and then training on doing the job correctly

  • True
  • False