Process Update

Process updates

Process update

Important changes to GPDR Information Requests

Important changes to GPDR Information Requests

When asking marketing to source a customer's details you need to provide both the long number from the mailer/advert PLUS the offer Code.

Without this information, marketing may not be able to find where the details came from and this could delay any response to a GDPR request


Where can the customer find the long advert code?

Underneath the name and address

Where can the customer find the offer code?

The code is often shown in more than one place but will be found near the contact details

Marketing need the following to check who passed the customers details to Gtech

  • the offer code on the mailer
  • the advertising code and offer code shown in the newspaper
  • the long advertising code on the mailer
  • the telephone number shown on the mailer
  • the advertising code and offer code shown on the mailer