Welcome to iConnect, We've Been Expecting You

Hi there! Changes have been made to the layout of iConnect and we are excited to share with you how to best navigate the new layout.

Click on the START COURSE button in the top right corner to learn how iConnect keeps you in the know.  

 

 

 

What is iConnect ?

What is iConnect ?

  • iConnect
    Is a place to look for current updates and breaking news.
  • Is a place to look for current updates and breaking news.
    iConnect

Can You Identify The iConnect Sections?

The iConnect landing page will now have 5 sections to help you quickly gather information. 

THE PARTNERSHIPS section will keep you informed of changes within our IHG partnerships and offers. 

THE RECENT UPDATES section will alert you of iConnect content that has been modified or added. 

THE MOST POPULAR section will inform you of knowledge based topics that are currently trending. 

THE EMERGENCY SITUATIONS section will provide you with information relevant to the situation. 

THE BREAKING NEWS section will inform you of workarounds for unusual issues impacting service.     

So what are the iConnect Sections Again?

  • THE PARTNERSHIPS section will keep you informed of changes within our IHG partnerships and offers.
  • THE RECENT UPDATES section will alert you of iConnect content that has been modified or added.
  • THE MOST POPULAR section will inform you of knowledge based topics that are currently trending.
  • THE EMERGENCY SITUATIONS section will provide you with information relevant to the situation.
  • THE BREAKING NEWS section will inform you of workarounds for unusual issues impacting service.

What about the iConnect menu tabs?


Our Brands

The BRANDS tab contains brand announcements, changes and standards. 


Our Sales Departments

The SALES DEPARTMENTS tab contains material that supports the process for how we sell. 


Our Partners

The PARTNER tab includes an overview of each of our partners and related news. 


Our Service Departments

The SERVICE DEPARTMENTS tab includes material that outlines the process for our Loyalty and Guest Relations teams. You will also be able to find IHG Rewards Club details in this tab. 


Our Training and Development

The TRAINING AND DEVELOPMENT tab provides refresher training and reminders. Managers will also find resources to support new hire training. 


Our Systems

The SYSTEMS tab contains all system related news, notes and temporary workarounds. 

So what is the difference between iConnect SECTIONS and iConnect MENU TABS?

iConnect Sections

There are 5 sections found on the iConnect  landing page that provide quick updates and time sensitive information. You should review the landing page and content in the 5 sections regularly, this will help you STAY IN THE KNOW. 

iConnect Menu Tabs

There are 6 iConnect menu tabs found on the landing page that provide information with which to excel at your job. You should review the content found within the iConnect menu tabs when you are seeking to strengthen your understanding.  

Does iConnect have a search feature?

  • YES
  • NO

After Completing This Training, Would You Say That .....

  • You KNOW how to utilize the iConnect landing page, menu tabs and search feature?
  • You DO NOT know how to utilize the iConnect landing page, menu tabs and search feature?