Interviewing & Hiring

Welcome to the Gordon Food Service Interviewing & Hiring course.

 

At the conclusion of this course you will be able to understand the interview process, effectively deliver an interview, and process a new hire.

This course will take approximately: 2 hrs

Please note: you may stop and return to complete the course.

Let's Get Started!

Understanding the Hiring Process

You will identify the basic hiring process steps.

The Recruiting Process Overview

Identify which steps the Talent Acquisition Specialists own.

Store Process 1/3

You have an opening for a Sales Associate and would like to post the open position. What should you do first?

Kicking it off!

Match the resource with the web location.

Сombine elements from the left column with the elements on the right
Candidate application cards
 
http://www.gfs.com/en/gfsstore
Online employee application
 
www.gfs.com/careers
Snapshot of who Gordon Food Service Store is
 
www.gfsmindwire.com

Store Process 2/3

Fill in the blanks. (one lower-case word per box)

Read the following statements and choose whether they are true or false.

Store Process 3/3

Correctly sort steps 4-8 of the Interview Process

Сombine elements from the left column with the elements on the right
Face-to-Face Interview
 
Step 4
Second Interview
 
Step 8
Debrief with interview team
 
Step 7
The Offer
 
Step 5
Submit new hire paperwork
 
Step 6

Using the Talent Management System

You will be able to view and manage the candidates in Interview Central within Talent Management Suite.

Recruitment Toolbox

Which of the following Recruitment Toolbox resources should be used when sourcing applicants?

Answer the following statements true or false?

Talent Management Suite walkthough 1/3

Where do you find TMS?

Where can you find the candidate's work history if they did not provide work history in their Application?

What is the purpose of the Reviewed tab of the Talent Pipeline?

Talent Management Suite walkthough 2/3

Answer the following statement True or False.

What are we NOT looking to do in a phone screen?

Where do we initially indicate that we have informed the candidate of the Drug Screening Policy?

Talent Management Suite walkthough 3/3

How to you get your completed Interview Guides into Interview Central?

How can you quickly compare the candidates in Interview Central?

Preparing for an Interview

You will be able to prepare for the interview by printing the application and interview guide, as well as reviewing the application.

Since this candidate has limited previous work experience, where is a good place to look on this resume for qualifications?

Reviewing the Application

What section of this application shows the candidate's previous work experience?

Printing the Interview Guide

Preparing Your Interview Team

Answer the following statements TRUE or FALSE.

Why do we need to print a copy of the candidate's application/resume?

You will be able to understand proper interview etiquette.

Answer the following statements TRUE or FALSE

Which explanation for why you will be taking notes during the interview is the best?

Things to watch out for

Which is a good refocusing statement(s) to deliver to an overly talkative interviewee?

Understanding Competencies

You will be able to define the competencies of a Gordon Food Service Store employee.

Why do we have different competencies based on experience?

What is a competency? (one lower-case word per box)

Why is the statement, "Tell me about yourself", a perfect statement to discover that the candidate is the right person for the job?

Why do we have different competencies for people with work experience verses no work experience?

Match the individual contributor competencies up with their definitions. 1/2

Сombine elements from the left column with the elements on the right
- Strives to understand and meet the needs of customers, employees and suppliers
 
Results Oriented
- Effective in managing execution of their work
 
Teamwork
- Deals with issues directly and with truth
 
Service Oriented
- Participates collaboratively in their work environment
 
Integrity

Match the individual contributor competencies up with their definitions. 2/2

Сombine elements from the left column with the elements on the right
-­ Explores customers needs
 
Communication
-­ Individually contributes to company’s overall mission
 
Living the Culture
-­ Expresses thoughts clearly and concisely
 
Sales Oriented

You will be able to define our Cornerstone Values.

We encourage productivity and efficiency, and there are rewards for jobs well done. Sometimes it’s a financial incentive, other times an award, always a genuine thank-you.

Our future depends on the success of each employee. In an atmosphere of dignity and diversity, our appreciation for each other’s talents and contributions keeps us at our best.

Asking Appropriate Questions

You will be able to identify key elements of the candidate’s application and guide the conversation using behavior-based questions from the Interview Guide.

What is a Behavioral question?

Behavioral questions begin with statements such as:

What is a Situational question?

Situational questions will begin with statements such as:

Probing for missing or incomplete information

You will be able to explain a proper Situation, Action, Result response.

You will be able to prompt for a full Situation, Action, Result response from candidate.

Drag and drop the follow-up questions under their proper area.

  • Describe that to me...
  • What exactly did you do...
  • How did that turn out...

Drag and drop the follow-up questions under their proper area.

  • Tell me a specific time that you did...
  • Tell me the steps that you took to...
  • What happened...

Drag and drop the follow-up questions under their proper area.

  • Give me an instance when you did that...
  • What was your specific role in this...
  • What was the outcome...

Following-up 1/2

Following-up 2/2

Which element(s) do we have in the following exchange?

What is your first follow up question? (one lower-case word)

What element(s) do we have now?

What is a good next probing question getting the candidate to be more specific?

What element(s) has the candidate given us in this response? (Pick all that may apply)

Closed-ended questions

Probing questions

What element(s) has the candidate given us in this response?

What is the best follow-up question to this candidate statement?

You will be able to differentiate between legal and illegal topics and questions.

What are the key learns from the Interviewing Do's and Don'ts video?

Follow the Interview Guides

Confirm that these questions are legal to ask. 1/3

Confirm that these questions are legal to ask. 2/3

The Law on Interview Questions

Confirm that these questions are legal to ask. 3/3

Note Taking

Is the following note a Good Note or a Bad Note?

Is the following note a Good Note or a Bad Note?

Is the following note a Good Note or a Bad Note?

Is the following note a Good Note or a Bad Note?

Scoring an Interview

You will be able to properly score candidates responses.

Scores

What are some reasons for closing a candidate from the interview process?

If you close a candidate based on foul language or being inappropriately dressed, you must...

After Scoring

Why is it important to conduct an interview debrief?

Scoring Exercise 1/4

Scoring Exercise 2/4

Scoring Exercise 3/4

Scoring Exercise 4/4

Click Yes or No for whether the candidate should continue to a Second Interview based on the following scores.

Click Yes or No for whether the candidate would make a good hire based on the following post second interview scores.

Processing a New Employee

Processing Introduction

New Hires

Applications: Record Keeping Requirements

Employee Personnel Files

Medical Record Files

Due to the frequency of which laws change, New Hire Paperwork should be freshly printed for each new hire. Where can you find the New Hire Paperwork?

Putting it All Together

Final Assessment

What is the goal of interviewing and hiring?

What is the first step of the interview process?

Where does the RIAH drug screen take place for Stores?

How many interviews should a candidate go through before a hiring decision is made?

How many interviews should the Store Manager participate in?

Where do you order Candidate Application cards?

When should the interview team debrief take place?

Where do you find Interview Central?

According to this screenshot, how many candidates are in the Second Interview phase?

You have chosen to interview a candidate who is still in high school and has no job experience. Which Interview Guide are you going to use?

You have chosen to give a second interview to a candidate who has experience working for a grocery store and a restaurant over the past 3 years. Which Interview Guide are you going to use?

What do we click to add additional interviewers in the Talent Management Suite?

Where do we scan completed Interview Guides to?

Answer the following statements TRUE or FALSE.

The candidate comes in nicely dressed and starts off with a very bubbly personality. You choose not to dig further into this person and let the positive first impression overshadow any negative traits.

Questions that lead to a Yes or No response that cause you to follow up with yet another question.

Which competency is defined by these points?

Which competency is defined by these points?

Fill in the blanks in the following statement.

“How would you handle…” and “What would you do…” are examples of what type of interview questions?

“I noticed a gap in jobs between 2011 and 2012 what can you tell me about that?" is an example of what type of interview question?

What is the proper response structure we look for when asking behavior-based questions?

  • Action
  • Result
  • Situation

“Tell me the steps you took to..” is a follow up statement to get the candidate to answer which part of the behavior-based question response?

Identify the legal question(s):

What score is this the definition for?

If we score the candidate with a majority of ratings below a "3", what should we do with the candidate?

Scoring Exercise

YOU MADE IT!

Finding Help

You will be able to reference who your Talent Acquisition Specialists are.

You will be able to find hard copies of Interviewing and Hiring Documentations.

Completing this Course