Interactive: Human Resources

This eLearning course will quiz you on the knowledge contained in the Human Resources lesson and help identify your weak areas.

You should know and understand the Fundamental concepts of Human Resource Management as presented in Chapter 9 of the PMBOK and the PMP Exam Content Outline available from www.pmi.org

Which of the following is True or False about Human Resources Management?

Place the terms where they belong.

  • PM
  • Activity Resource
  • Networking
  • Staffing
  • Management
  • PM Plan

Match the terms to their correct description regarding a RACI Chart.

Сombine elements from the left column with the elements on the right
Responsible
 
1-way communication to inform someone about the work
Accountable
 
The doer of the work
Consulted
 
2-way communication with someone about the work
Informed
 
The person in charge of the work
Columns
 
Identifies the project roles
Rows
 
Identifies the work packages

Which of the following would be included in the Staffing Management Plan section of the HR Management Plan?

Match the management theorist with the correct organizational behavior theory.

Сombine elements from the left column with the elements on the right
Maslow
 
Hierarchy of Needs
Herzberg
 
7-S
Vroom
 
Motivation-Hygiene
McGregor
 
Theory X and Theory Y
McKinsey
 
Expectancy

Place the terms where they belong.

  • Self-Actualization
  • Self-Esteem
  • Love and Belonging
  • Safety and Security
  • Physiological Needs
  • Needs
  • Lower
  • Motivate

Place the terms where they belong.

  • Herzberg's
  • Hygiene
  • Dissatisfaction
  • Satisfaction
  • Motivator
  • Pay
  • Security
  • Challenging
  • Growth

Place the needs in the proper order according to Maslow's Hierarchy.

Physiological Needs
Safety & Security
Self-Actualization
Love & Belonging
Self-Esteem

Place the terms where they belong.

  • McGregor's
  • X
  • Y
  • Avoiding
  • Is Natural
  • Control
  • Self-Direction
  • Avoid
  • Seek
  • Security
  • Decisions

Place the terms where they belong.

  • Expectancy
  • Motivation
  • Instrumentality
  • Valence
  • Vroom

Match the theorist with the appropriate organizational behavior theory.

Сombine elements from the left column with the elements on the right
Maslow
 
Seven-S
McGregor
 
Expectancy Theory
Vroom
 
Theory X and Theory Y
Herzberg
 
Motivation-Hygiene Theory
McKinsey
 
Hierarchy of Needs

Which of the following are powers the PM could use to manage the project team?

Put the 5 stages of Tuckman's Team Development Model in the correct order.

Storming
Norming
Performing
Forming
Adjourning

Match the Tuckman's 5 Stages to their correct description.

Сombine elements from the left column with the elements on the right
Forming
 
The team completes the work and moves on from the project
Storming
 
Teams that reach the performing stage function as a well-organized unit
Norming
 
Team meets and learns about the project and their formal roles and responsibilities
Performing
 
Team begins to address the project work, technical decisions, and the project management approach
Adjourning
 
Team begins to work together and adjust their work habits and behaviors to support the team

Place the terms where they belong.

  • Acquire
  • Selection
  • Roles
  • PM Plan
  • HR
  • Assignment
  • Acquisition
  • Resource
  • Assignments

Place the terms where they belong.

  • Develop
  • HR
  • Staff
  • Calendars
  • Interpersonal
  • Team
  • Rules
  • Teamwork
  • Assessments
  • Individual
  • Acquiring

Place the terms where they belong.

  • Manage
  • Staff
  • Issue
  • Reports
  • Individual
  • Conversation
  • Appraisals
  • Continually
  • EEF

Match the conflict resolution method with the correct description.

Сombine elements from the left column with the elements on the right
Collaborate / Problem solve
 
Minimizes the perceived size of the problem. Temporary solution. Used to maintain relationships and when the issue is not critical
Compromise / Reconcile
 
Person with power makes decision. Used when stakes are high and time is of the essence, or if relationships are not important
Force / Direct
 
Confronts problem head-on and is preferred. Used if there is time to work through and resolve issue
Smooth / Accommodate
 
Requires that both parties give up something. Neither party really wins. Used to avoid a fight
Withdraw / Avoid
 
Worst conflict resolution approach because one side walks away from the problem without resolution. Conflict is not resolved. Can be used as a cooling off period if issue is not critical