Effective Communication

Understanding how communication works. Learn how and why improving your language is key.

Effective Communication

Communication is a two way process, so improving communication involves both how we send and receive messages.Effective communication is a key interpersonal skill and learning how we can improve our communication has many benefits.

1. Moving your head, face, and eyes away from another person is often interpreted as a lack of ___________.

  • a. Self-control
  • b. Self-confidence
  • c. Self-esteem
  • d. Self-respect

2. A person's nonverbal behavior is often used to gauge whether he or she is telling the truth. Which of the following facial clues often reveals lying?tion

  • a. Failure to look you in the eye.
  • b. Facial shift
  • c. Crooked smile
  • d. All of the above are indicators of lying.

3. Effective communication is essentially a:

  • a. three-way process
  • b. two-way process
  • c. one-way process
  • d. both a one-way and a two-way process

4. Speakers usually experience difficulty in ensuring that the message is:

  • a. conveyed precisely
  • b. conveyed precisely, understood correctly, and acted upon promptly and as desired
  • c. acted upon promptly and as desired
  • d. understood correctly

5. ____ is not one of the 7 C’s of communication:

  • a. conciseness
  • b. character
  • c. clarity
  • d. correctness

Non Verbal Communication

1.What gesture is the young man trying to show off?

  • smiling
  • watching
  • approval
  • handsome


2. When is this gesture shoulder shrug being used?Untitled content

  • When a person is confident.
  • When a person clear about ideas.
  • When a person does not know or understand.