Vouchers

This course is aimed to create an understanding about each type of vouchers under Siam Wellness Group and how to record it in POS. 

3 Types of Voucher

For vouchers, we have 3 types of voucher which are

1. Cash voucher 

2. Treatment voucher 

3. FOC voucher

1. Cash Voucher

Cash voucher value will be stated on the voucher itself. This coupon can be used as cash for any spa treatment. 

1. If customer selects any package where its value is less than the value of the voucher, there will be no refund of the difference given to customer.

2. If customer selects any package where its value is more than the value of the voucher, customer has to settle the payment for the difference directly. 

2. Treatment Voucher

Treatment voucher normally will specify what treatment and what duration the voucher is valid for. Should customer presents this voucher, you can simply arrange spa treatment for customer according to what described on the voucher. 

3. FOC

FOC (Free of Charge) represents the voucher that Management gives away to employees under Siam Wellness Group to enjoy any treatment package for free. The look and feel of this voucher will look like a treatment voucher. However, you can see the difference at barcode. FOC voucher will always start with "FOCXXXXXXXX"

Remarks: For FOC voucher, Reception will need to fill in the Discount Form as well.  

Course Evaluation

True or False

  • We have 3 types of voucher which are Treatment Voucher, Cash Voucher, and FAC voucher
  • Treatment voucher will normally specify which treatment the voucher is valid for
  • In case customer would like to get a treatment which its value is less than the value of a cash voucher, Reception will refund the difference to customer in cash
  • FOC is normal voucher that we sell at Thai Tiew Thai Expo
  • For cash voucher, customer has to input PIN Code in order to redeem its value
  • Discount slip has to always be filled in for FOC voucher