What We Know About Change
There are thousands of books about change, and change management. Through all of these, a few simple concepts seem to appear and re-appear. They are:
- People are apprehensive when asked (or told) to change. This is especially true if the person leading the change has not established the trust of the group, or is an outsider.
- When left alone, people will try to revert back to old, comfortable behaviors.
- People will react differently to change.
- People generally see change in terms of “loss”.
- In the course of change, people will feel alone.
- People will often do things that seem abnormal during times of change.
- People can only handle so much change.
- Reactions to change follow a predictable pattern; the change cycle.
- A change in one part of the organization sends ripples throughout the larger organization. These ripples must be managed, and cannot be ignored.