Three (3) basic Communication Skills in Customer Service

•At the completion of this training module, the trainees will be able to identify three (3) basic Communication skills essential in Customer Service.

•The trainees would be evaluated at the end of this module to test their understanding on what they have learnt

•Let us start off by knowing some key terms.

Objectives of learning module

Key terms & 3 basic communication skills

What are the three basic communications skills learnt in this module which can be used to enhance customer service?

Which of the communication skills focuses on your body language, eye contact, hand gestures, and tone?

In verbal communication, ……… makes the recipient feel more appreciated.

Untitled objective

Customer Service