Generic Module 4

The Education Cluster’s Coordination Core Skills Course requires that all participants have a basic level of theoretical and practical knowledge and skills related to coordination prior to arriving.

We have therefore prepared FOUR modules with accompanying assignments to be completed and submitted according to specified due dates.

Each module will contain a theory-based assignment as well as a practical, Information Management (IM)-based assignment. 

Module 4a (Theory): UNICEF Cluster Coordination Guidance for Country Offices (copy)

Module 4a (Theory): UNICEF Cluster Coordination Guidance for Country Offices

Theory: UNICEF Cluster Guidance to Country Offices


  1. Read the entirety of the UNICEF Cluster Guidance to Country Offices (see below or click on the link above)
  2. Complete the following post-reading quiz


What is the main purpose of the “Cluster Coordination Guidance for Country Offices”?

  • Explain key responsibilities of UNICEF representatives and country offices in supporting cluster coordination functions
  • Substitute the IASC Reference Module for Cluster Coordination at Country Level (CCRM)
Select the correct answer.

The UNICEF Representative has the responsibility to represent...

  • UNICEF Programs
  • UNICEF led Clusters and AORs
  • Humanitarian Country Team
  • The whole humanitarian community
Select all that apply.

Which of the following is/are not responsibilities of the UNICEF representative?

  • Timely appointment of an adequate number of appropriately experienced coordination staff
  • Ensuring availability/accessibility of adequate administrative, logistical and office services to clusters
  • Ensuring funding is available for coordination functions
  • Ensuring effective management of cluster staff
  • Providing representation of and advocacy on behalf of cluster(s) in the HCT and other for a
  • Ensuring that UNICEF emergency programme plans and targets are aligned with agreed cluster plans, priorities, objectives and indications
Select all that apply.

Who has responsibility for funding and staffing of the Coordination and IM positions?

  • Standby Rosters (ie. MSB, NRC, DRC, RedR, CANADEM)
  • UNICEF Country Office
Select the correct answer.

The Cluster coordinators act as neutral representatives and have an overriding duty to ….

  • OCHA
  • Cluster partners
  • Seconding Agency
Select the correct answer.

Which of the following may threaten the neutrality of the coordinator position?

  • The Cluster coordinator reporting to someone other than the Chief of Section
  • Appointment of a double-hatting coordinator rather than a dedicated coordinator
  • The UNICEF Chief of Section participating actively in Cluster meetings, representing UNICEF as Cluster partners
  • Location of Cluster Offices outside UNICEF (if possible)
Select the correct answer.

What is not one of the “Cluster Coordination Guidance for Country Offices” recommendations on double hatting?

  • Cluster coordination responsibilities and allocation of time for cluster functions should be clearly articulated in the ToR
  • A double hatting cluster coordinator must always make clear when speaking on behalf of and representing the cluster and when speaking on behalf of and representing UNICEF
  • When possible, another person than the coordinator should represent UNICEF at coordination meetings
  • A double hatting coordinator in most emergencies is the most desirable mode of recruitment since it is the most time and cost efficient option
Select the correct answer.

Which are some of the disadvantages of the Cluster Coordinator being managed by the Chief of Section?

  • Common issues across all Cluster may be lost/diluted/not managed coherently by CLA
  • Each Chief of Section would be required to brief UNICEF representative on respective Cluster issues – so another time-consuming process required
  • Potential for Chief of Section to focus on coordinator support for UNICEF-related issues rather than broader cluster issues
  • As taking on management of one additional person, the Chief of Section may not have time to perform the management role
  • Potential that common issues are lost/diluted and so not adequately represented by the HCT
Select the correct answer.

Module 4b (IM): Information Sharing (copy)

Module 4b (IM): Information Sharing

Assignment: Review the videos in this module pertaining to Skype, Dropbox, Office Online and Mailchimp and complete each of the associated Exercises.

Introduction to Skype

Setting up Skype

Adding Contacts


Start a Skype group


  1. If you don’t have Skype, download the program and sign up for a free Skype Account:
  2. Search Skype for the Global XXX Cluster Help Desk (xxx), add the Help Desk to your Contacts and ask the burning question related to EiE you were interested in for ages
  3. Add XXX Cluster Core Skills Course (xxx) to your contacts
  4. Create a new Group called “[Your Name]'s Core Skills Course Group” and add the Global XXX Cluster Help Desk and XXX Cluster Core Skills Course
  5. Send the following message: "I now know how to set up a Skype Group. I'm amazing!"

Introduction to Dropbox

DropBox – Quick Start


  1. If you don’t have an account, sign up for a free Dropbox Account:
  2. Create a new folder called “[Your Name]'s XXX Cluster Core Skills Course”
  3. Upload all of your coursework materials from Modules 1-3
  4. Invite the XXX Cluster at to collaborate with you on this folder as an editor

Introduction to Office Online

Office Online – Getting Started

Creating and Opening Files

Sharing Files


  1. If you don’t have an account, sign up for a free Office Online Account
  2. Upload your completed Excel contact list from Module 1b's Exercise to Excel Online and rename it: '[Your Name]'s Contact List'
  3. Invite the XXX Cluster at xxx as an editor to your online version of the contact list
  4. Send us the following Skype message (Skype ID: xxx): "I have shared my online contact list with you. Are you able to access it?  P.S. You're amazing!"

Introduction to Mailchimp

Mailchimp – Beginner’s Tutorial


  1. Sign up for a free Mailchimp Account:
  2. Complete the background information and confirm your account
  3. Set up a contact list (“Lists”) and import the contact list from Module 1b's Exercise into Mailchimp
  4. Set up an email (“Campaigns”), include a “Global Education Cluster Logo” as a header, a link to the “UNICEF Cluster Guidance to Country Offices”, the Excel Online document and send the email to XXX.

Have you done the Skype, Dropbox, Excel Online and Mailchimp Exercises?

  • All done!
  • Nah. Was way too difficult.