Brand and Service Alignment-KP Learn WBT

This course is for people who want to improve patient satisfaction scores. During this lesson, you'll learn how to align the way we serve our members with the expectations that they have based on our brand and marketing efforts. Everything we say and do must create an experience that is consistent with our brand.

Although you can complete this training on your own, we encourage you to take this training with a partner or in a group so that you can share your ideas. This training requires a printer.

Click below to take the course through KP Learn

https://kplearn.kp.org/Saba/Web/KaiserPermanente/goto/OfferingDetails?offeringId=dowbt000000000011301