Mark the following statement as true or false.
- I am not a Designer and I have never attended a Consultation, Delivery or Installation. This policy does not apply to me.
A fellow associate scheduled an Initial In-Home Consultation for you with a new client. During your appointment, they become belligerent and aggressive towards you. I should:
- Continue the Consultation because they have a budget of $100K and I don't want to jeopardize the project.
- Politely ask them to stop.
- Make an excuse about needing to grab something out of my car and leave the home immediately. Once I am safely away from the client's home, I need to call my Leader and report the incident. My Leader will inform my Field Leader/Director and the People Team.
- Pause the Consultation to call my Leader, inform them of the situation and ask their advice in the moment.
Which of the following situations should prompt you to leave the client's home? Check all that apply.
- The client is not home. A contractor tells me to come on in, since the client will be right back but, it doesn't feel right.
- Upon entering the home, I see unsecured weapons or drugs on display.
- As I tour the home, the client moves behind me, guiding me into confined spaces. This makes me feel uncomfortable.
- The client is playing really terrible music and it's very distracting.
Match the puzzle pieces below to accurately complete the sentences.
While using a ladder,use the 3-point contact method, avoid leaning over the ladder to reach something and never move the ladder with another associate on it.
When using a box cutter,always cut away from my body.
Be aware of body mechanics. When lifting,always ask for help when lifting an item that weighs more than 50 pounds. Position the body close to the item and center your body over your feet. Bend at the knees, keep the spine straight and push upright.