Policy and Procedures


This information session provides a brief introduction to the Society's Policies and Procedures. Please take the time to go through all of the content before you attend the training session, as this helps to provide you with much of the background information that enables us to keep the face-to-face training sessions as brief as possible. 

Please make a note of any questions that you might have from this session so that you can take them to your training.

You should set aside approximately 45-60 minutes to view all of the content.

To access further courses on the Learning Path, close the current window once you have completed the content.

Preparing for a visit

Preparing for a visit

At what point is it considered best practice that you let the person we assist know about our complaints procedure?

  • when we discuss the Privacy and Consent form
  • after we have provided a service to them
  • at an informal evaluation stage (3 months into the relationship)
  • when they are dissatisfied with our service

Tick which of the following are considered a hazard.

  • Aggression from a person we assist
  • History of the person we assist is unknown
  • Visiting alone
  • Steps and stairs
  • Lifting and carrying bags
  • Poor lighting
  • Different cultural values

Keep appropriate records

Keeping appropriate records

Using the example below, what is the most correct wording of recording information on visit?

  • John indicated he was receiving treatment from a GP for depression
  • John seemed to be depressed
  • both are acceptable

Prepare appropriate reports

Prepare appropriate reports

True or False?

  • Verbal consent to the Privacy Policy Consent form is OK
  • A child is a young person under the age of 18
  • A young person is aged 18-25
  • A child is a young person under the age of 16
  • A young person is aged 16-17

Assisting a client

Assisting a client

To whom do you report a concern about the safety of a child or young person?

This question is primarily concerned with the person to report concerns internally within our organisation.

Tick which of the following could be indicators of abuse in children / young people.

  • Bruising
  • Difficulty sleeping
  • Extreme attention seeking behaviour
  • Lack of trust in people
  • Burns or scalds
  • Lacerations or welts

Referral resources

Referral resources

Self-care

Self-Care