Outdoor Pools Cashier Summer Training

Welcome to the Outdoor Pool Cashier Online Training!

In this course, you will learn how to successfully manage the day to day responsibilities at the outdoor pools.    Please be sure to read over the summer cashier guide before you get started.  You may keep this guide open in another tab and refer back to it as necessary.  This course takes less than an hour to complete.  You can return back to the course by logging in with your email address.  Please complete this online training by May 29.

There are a few main topics that we will be covering here:

  1. Pool Admissions, Memberships, and Concessions
  2. Pool Rules
  3. Pool Closure Procedures
  4. Employee Policies
  5. Active.net Membership Software Training
  6. Credit Card Acceptance Training

 

To get started, press the "Start Course" button on the top right.

 

Section 1: Pool Admissions, Memberships, and Concessions

Overview

DAILY ADMISSION

Admission

Daily Entry Fees 

Adult $7 

Youth $4 

Senior $5

  • Daily Admission grants all day entry to the outdoor pools and reservoir
  • All guests entering the pool area must pay the daily fee
  • Children 2 and under are free 
  • Punch Passes, Monthly Passes, and Annual Passes are also accepted at the outdoor pools!
  • Silver Sneakers is currently only accepted at the indoor rec centers
  • Memberships are NOT sold at the outdoor pools. Please visit or call indoor rec centers to purchase punch pass, monthly, or annual passes.

SPLASH PASSES

Splash Pass

A splash pass grants you unlimited entry during the summer season to the two outdoor pools & the Boulder Reservoir

--A family splash pass is defined as two adults and two youth ages 3 to 18 OR one adult and three youth ages 3 to 18. 

-- Splash Pass may be purchased online or any Boulder recreation center

--Note that Splash Passes are the only passes that can be sold online


Splash Pass Fees

Adult    (R)$139 (N) $174

Youth  (R)$88 (N)$110

Senior (R) $99 (N) $109

Family (R) $289   (N) $326

--Fees apply to additional adults, senior and youth

 --Splash Passes will go on sale for half price starting July 10



CONCESSIONS

Spruce Pool 

Spruce Pool will sell healthy snacks and water from the front desk, in addition to fruti bars and icecream.  All concessions will be rung up in Point of Sale in Active.net.

Scott Carpenter Pool

Scott Carpenter Pool will have "Healthy Bites" Vending Machines on the pool deck.  Fruti bars and icecream will be sold at the front desk.  For customers who lose money in the vending machines, you will have them fill out a "vending refund form."  Refunds will be issued every week.

SUPERVISORS


Keith Pietrasiewicz

Scott Carpenter Supervisor, Facility Coordinator at East Boulder Community  Center


Maxen Jones

Spruce Pool Supervisor, Facility Coordinator at North Boulder Recreation Center

Becky Dunlap

Main Contact for Training, When2Work, and Payroll.  Facility Coordinator at South Boulder Recreation Center

Daily Fee - Admissions

  • Adult Drop In
    $7
  • Youth Drop In
    $4
  • Senior Drop In
    $5

True/False - Pool Admission

  • Daily Admission grants all day entry to the outdoor pools and reservoir
  • All guests entering the pool area must pay the daily fee
  • Children 2 and under are free
  • Punch Passes, Monthly Passes, and Annual Passes are also accepted at the outdoor pools!
  • All memberships are sold at the outdoor pools.
  • Splash passes are now sold online

Splash Pass

The Splash Pass grants our customers unlimited entry during the summer season to the & the Boulder Reservoir

-- For the purpose of pool fees, an adult is defined as ages ; seniors are defined as ; youth is defined as  

-- Silversneakers are currently only accepted at  

--A family splash pass is defined as two adults and two youth ages 3 to 18 OR one adult and three youth ages 3 to 18

Fees apply to additional adults, senior and youth

-- Splash Pass may be purchased online, over the phone, or at any indoor recreation center

--Splash Passes will go on sale for half price starting July 10

 

Who are my main supervisors this summer and what are their responsibilities?

  • Keith Pietraciewicz
    Scott Carpenter Pool / East Boulder Community Center
  • Maxen Jones
    Spruce Pool / North Boulder Recreation Center
  • Becky Dunlap
    Training / When2Work / Payroll / South Boulder Recreation Center

Concessions and Vending Machines - Which Pool?

  • Scott Carpenter Pool
    Vending Machines + Fruti Pops
  • Spruce Pool
    Concessions + Fruti Pops

Section 2: Pool Rules

Overview - Pool Policies

Pool Policies

  • Age Policy: 
    • Children under the age of 12 years of age should not be left alone at a recreation center, outdoor pool, athletic center, city park, or reservoir without adult supervision. 
    • Children under three are free.
    • Children three and under must wear a swim diaper. 
    • Children five and under must be in the water with an adult within arm's reach.
  • BikesALL patrons and employees must lock their bicycles on the racks outside of any facility.  Under NO circumstances is anyone allowed to put their bicycles in the cashier office, guard office or inside the fenced area. We MUST enforce this policy for safety reasons. We have a bike lock that can be rented out to patrons.  Always hold an ID for the bike lock.  Rental is free of charge.
  •  Dogs at Outdoor Pools: Dogs are NOT allowed in any of our facilities. If a patron has tied their pet to the outside fence for a long period of time, first try to find the patron, and then call animal control.  Service dogs are the exception.  It is a city ordinance that dogs are NOT to be tied on city property.
  • Food/Alcohol/Glass/: No, we don’t allow glass containers in our pool area.  Broken glass and bare feet don’t mix!  Food is allowed on the pool deck, but should be at least several feet away from the water.
  • No Refund Policy:  We do not issue refunds.  We only issue re-entry passes.  We may issue rain checks if a closure has lasted more than 2 hours, and if it's before 5pm.
  •  Smoking Policy: Our outdoor pools and surrounding parks are smoke-free facilities.  No smoking is allowed.

Additional FAQ:

I’m not swimming.   Do I still have to pay? Yes, anyone entering the pool area must pay the admission fee.

 Can my four-year-old child swim in the pool while I sunbathe?   No.  Children five and under must have an adult in the water with them at all times, within arm’s reach.

Can parents go down the slide while holding their children?  Parents may go down the slide with their children but they may not wait at the bottom of the slide to catch them.  Also, you cannot go down with any type of flotation device or toys.

Can I aqua jog in the diving well during Lap Swim times?  Yes, if it is not already being used, adults may perform aquatic exercises in the diving well.  Children are not allowed to play in the diving well.

Can my other child swim while one is in swim lessons? No. After swim lessons are over everyone must leave the pool area and pay if they wish to reenter and swim.

Can children accompany Masters Swimmers during Masters Workouts? Only during Masters Workouts when the pool is closed to the general public. Children 12 and under must be supervised by a non-swimming adult age 15 and over.

How old does someone have to be to enter the pool without adult supervision?

Children  may visit and swim in the pool without adult supervision.  Children under are free.  Children three and older must wear .  Children must be in the water with an adult within arm's reach.

True/False Questions

  • If I see a dog tied to anything, or locked in a hot car, for an extended time, I should call animal control.
  • Parents can go down the slide while holding their children.
  • Anyone can bring food into the outdoor pools deck (a reasonable distance from the pool)
  • Anyone can bring glass containers into the outdoor pools.
  • Smoking is allowed in the pool area or in the parks.
  • Adults can aqua jog in the diving well during Lap Swim times
  • Kids can play in the diving well during Lap swim times.
  • Alcohol is not permitted in the outdoor pools.

If a patron tells you they have a really nice bike, and they don't have a lock, what would you say?

  • Come bring it inside!
  • I'll watch it for you!
  • You may rent a bike lock, but you must secure it to the bike rack.

Can my other child swim while one is in swim lessons?

  • No. After swim lessons are over everyone must leave the pool area and pay if they wish to reenter and swim.
  • Sure, why not!

If you close down the pool due to weather, I can offer patrons...

If the pool is closed down the pool due to weather, I can offer patrons a that is valid for that day only at any of the indoor or outdoor recreation centers.   If it is closed for more than 2 hours, and its before 5pm, I can offer a  that will allow the guests to return to any facility within 90 days.

If a guest claims that they won't be swimming, do they still have to pay?

  • Yes
  • No

Section 3: Closure Procedures

Overview

Pool Closure Policy

When there is lightning or thunder, the pool, deck, and showers are cleared for 30 minutes from the last lightening seen or thunder heard.

 

If someone poops in the pool, and it is solid matter, the pool is closed for one hour. For liquid matter the pool will be closed for 24 hours.

 

Re-Entry & Rain Check Policy:

Our goal is to make sure every member and visitor to our outdoor pools has a safe and rewarding experience.


Inclement Weather General Information

Closures can occur at any time and decisions will be made in the interest of swimmer and staff safety. Pools will be cleared of all swimmers and staff when dangerous weather conditions are present.

 

Rain checks

We will issue rain checks (valid for another visit within 90 days) if the pool closes due to weather for more than two hours, and it’s before 5 p.m. Rain checks will not be issued after 5 p.m.

 

Re Entry Passes

When outdoor facilities close due to inclement weather, we will offer re-entry slips (valid same day only) to our visitors to take advantage of one of our indoor aquatic facilities. If one of our outdoor pools closes due to inclement weather, you may pick up a receipt

for re-entry, good for use at one of our three recreation centers. These receipts are valid for same-day use only.  Guard or Pool manager will notify front desk of pool closure.


Thunder and/or Lightning

When electrical storms are indicated within 3-8 miles of the location (based on the Skyscan storm indicator), the pools will be cleared. The pool must remain cleared for 30 minutes until the storm passes and there are no further indications of thunder or lightening. Patrons must remain at least 25 ft. away from the pool. If the weather worsens, the pool area must be vacated. Please note: patrons are not allowed to take showers while the pool is closed due to an electrical (thunder and/or lightning) in the area.

 

Rain and Wind

Heavy rain can make it difficult to see the bottom of a pool or beneath the surface. If heavy rain causes bottom obstruction, pools will be cleared and closed until the rain alleviates.

 

Wind can also cause safety hazards. If wind is observably strong or gusty and causes bottom obstruction due to water rippling, pools will be cleared and closed until conditions allow.

 

Air Temperature-outdoor pools will close for low air temperature at the discretion of the aquatics supervisor.

 

Pool Temperature-all City of Boulder pools will close if the water temperature drops below the state code limit of 77° for a public pool.

What to do when a pool closes...

If a pool closes due to contamination or weather, this is what will happen:

  1. The lifeguard or deck supervisor will radio or talk to you in person to let you know about the closure.  
  2. You will email all CSTs ([email protected]) to let them know about the closure.  
  3. You will call the other pool to inform them of the closure.
  4. You will call your supervisor to inform them of the closure.  The supervisor will tweet the closure.
  5. Once it reopens, you will go through these steps again to ensure all facilities are aware of the reopening.

Rank the following steps in the correct order for when there is a closure.

  • The lifeguard or deck supervisor will radio or talk to you in person to let you know about the closure.
  • You will email all CSTs ([email protected]) to let them know about the closure.
  • You will call the other pool to inform them of the closure.
  • You will call your supervisor to inform them of the closure. The supervisor will tweet the closure.
  • Once it reopens, you will go through these steps again to ensure all facilities are aware of the reopening.

How long does the pool have to be cleared once there is thunder and lightning?

When there is lightening or thunder the pool, deck, and showers are cleared for from the last lightening seen or thunder heard.

Rain Check Policy

We will issue rain checks (valid for another visit within ) if the pool closes due to weather for more than and it’s before 5 p.m. Rain checks will not be issued after 5 p.m.

Pool Contaminations

If someone poops in the pool, and it is the pool is closed for one hour. For the pool will be closed for 24 hours.

Showers during storms

  • Patrons are allowed to take showers while the pool is closed due to thunder and/or lightning in the area.

Section 4: Employee Policies

Overview

Uniform Policy

Employees are representatives of the City Boulder and should dress in a manner that reflects a positive City image. 

What is appropriate attire?

  • City of Boulder logoed staff wear shirt, vest, jacket or sweatshirt.
  • Any color jeans/denim pants, khaki pants, slacks, or corduroy pants are allowed.No track pants, yoga pants, bike pants/shorts (spandex) or sweat pants. *  No cut off, torn, worn, holes or frayed edge pants, shorts or jeans. *  No extremely baggy and sagging pants or shorts. *  Pants/shorts are to be worn on the waist.  Boxers or briefs should not be visible. *  Shorts/skirts should be NO shorter that three inches above the knee.
  • Uniform must include a displayed name tag on the right chest area of your shirt. Your name is required to be on the name tag, not another staff members name.
  • Sandals are allowed at the Outdoor Pools only
  • Appearance should be clean, neat and professional.

This dress code promotes a degree of professionalism, and makes it easy to differentiate between you and patrons.

* We trust you to make good judgment.   If you're unsure, err on the side of caution.  

On-call managers 

On-call managers are to be called when there is a pool problem. i.e. chemicals are in danger zones, a guard fails to show up, or there is an emergency. The on-call manager is to be called as soon as possible if you are sick or there is an emergency and you will not be able to make your shift.

Guidelines for chemicals are posted at individual pools. Use your common sense about when to call the on-call manager.  On-call schedules are posted at each pool.

Overtime Policy:

 No employee should work more than 40 hours per week.  Each employee is responsible for monitoring his/her hours and for not accepting assignments that would place him/her over the 40-hour limit before the employee can accept hours. A manager must approve exceptions to the limit. Any employee who goes over 40 hrs may be forced to forfeit one of their shifts.

Payroll and Timecard Policy: 

All timecards must be signed by the employee for the employee to get paid. If you have a problem with your time card or forgot to punch in/out, a manager must sign off on the time you have worked.  Please do not write on your timecard.  Managers should be the only people writing on your timecard.

Writing on you time card or failure to sign your timecard may result in delay of pay. If you are doing multiple jobs or working at multiple locations you should use multiple time cards, one per job. Please make clearly on the timecard which job it is for. You must be the only person to clock in/out for yourself. Failure to do so WILL result in disciplinary action that could include termination.  Any questions about timecard procedures, please ask a manager.

Seasonal Facility Use Pass:

Staff members are permitted to use City facilities.  When employees are hired, they can get a facility use pass for $15. This pass will last for 4 months. After 4 months, the pass will expire and employees must get a manager to sign another employee facility use pass form. If at any time an employee is terminated, their facility pass will be become invalid at that time. Employees are not to use the facility during their shifts.

Phone Use, Cell Phones, and Personal Calls: 

As a cashier, it is your responsibility to answer the phone. When answering the phone, your greeting should be: “(name of the center) pool this is (your name), how may I help you?” All messages you take should include the time, date, the name of the person the message is for, caller name, and telephone number.  You are responsible for knowing the phone

Emergency/Sick: 

In the case of an emergency: If you are ill, there is a family emergency, if you have car problems or if some other unavoidable circumstances arise, you must notify the pool manager as soon as possible. If you fail to notify the manager in the case of an emergency, you will be held accountable for the shift and disciplinary actions may be taken.


Drug & Alcohol Policy:

 Alcohol and illegal substances are prohibited at any City facility at any time. Possession, consumption, use, sale, manufacture or being under the influence of an illegal drug or alcoholic beverage during work hours for which an employee is paid by the City, or while on City property is prohibited. This prohibition shall not apply to the possession of unopened containers of alcohol for a period not in excess of one work shift, until the container can be taken home.No drug or alcohol test shall be requested or required from an employee, unless at the time of the request or requirement, the City has reasonable suspicion, based on specific, clearly expressed facts, to believe the employee is under the influence of a drug or alcohol on the job

Work Status Policy: 

If you are planning on not working for the City anymore, please contact your supervisor immediately. If you change banks or close your account, you must visit the Iris Center and complete a new Direct Deposit form.

Internet/Phone Policy

 

Internet Usage

  • I understand that the time that I am being paid by the City of Boulder should not be spent working on personal projects, homework, reading books, etc. The City of Boulder provided computers should only be used for work related purposes. During my downtime, I can work through the daily checklists.
  • I do not understand.

The maximum amount of hours I can work per week is...

  • 20
  • 30
  • 40

When I need help at the outdoor pools, I know I can call...

  • On-call Manager
  • The other outdoor pools
  • The indoor recreation centers

My uniform must consist of...

  • A City of Boulder work shirt
  • Shorts or pants that are appropriate and professional (no more than 3 inches from knee)
  • A Nametag
  • Closed toed shoes

True/False?

  • If I am sick, I will call the supervisor for that pool to let them know as soon as possible.
  • If I am late to work, I will call the front desk to let them know and I will also call my supervisor
  • If I decide to no longer work for the City, I will contact my supervisor immediately.

Assuming you're working at Spruce Pool, the best way to answer the phone would be:

  • Spruce Pool, how can I help you?
  • Spruce Pool, this is (your name), how may I help you?
  • Spruce Pool
  • This is (Your name), How can I help you?

Scheduling Policy

  • I understand that I will be using When2Work for all employee scheduling and trading of shifts this summer.
  • I do not understand.

Section 5: Active.net / Membership Software Training

Active.net Training Videos

Pass Validation

Print Membership Passes

Point of Sale Overview

POS OVERVIEW

Point of Sale (POS) is where you will take payment for daily admissions and concessions.  "Receipts" will allow you to print receipts for swim lessons, print re-entry passes (same day only) and rain checks (only issue is closure lasts more than 2 hours and is before 5pm).  ALWAYS redeem re-entry and rain checks in our system.  "Concessions" is where you will find all of the items available for sale at Spruce Pool, as well as the fruti bars and icecream sold at both pools. "Admissions" is for daily drop in fees.

TAKE PAYMENT

1. Find total owed by looking at left sidebar

2. Select Payment Type

3. If Cash, enter in the amount paid.  If card, swipe card.  If check, enter check number.

4. Click tender to finish transaction and print receipt

*receipts can always be printed by pressing "tender"


How to void an item

Please do not refund any items.  Use the "delete last" and "delete selected" options to void an item.  It will delete those items.  

Active.net Module Matchup

Active.net Modules

Point of Sale

       Daily Admissions

       Different types of "tender"

       Instructor Receipts (Swim Lessons)

       Reduced Rate Entry

       Re-Entries & Rainchecks

       Selling Items

Facility Reservations

       Running Reports

       Daily Calendar Report

       Rental/Permit Details

Pass Validation

       Scan a card

       Look up by name, number, etc.

       Select the correct membership (if more than one)

       Family Pass Check In

  • POS (Point of Sale)
    Ring up daily admissions, instructor receipts, rain checks/reentries, and concessions
  • Facility Reservations
    Run facility reports to see daily schedules
  • Pass Validation
    Used to check guests in, scan cards, etc.

Daily Fee - Admissions

  • Adult Drop In
    $7
  • Youth Drop In
    $4
  • Senior Drop In
    $5

POS: If someone wants to pay the daily drop in, which POS button would you press?

POS: If someone wants to buy a fruti pop, what POS button would you press?

POS: If someone is checking in for their swim lessons, where would you print off the instructor receipt?

Section 6: Credit Card Acceptance Training

Powerpoint

PCI Compliance (Credit Card Acceptance Training)

The powerpoint works best if you maximize the screen and then click through the slides.

 

Protecting Cardholder Data

Protecting Cardholder Data

When customers offer their bankcard at a city of Boulder point-of-sale, over the Internet, on the phone, or through the mail, the city needs to assure that their Cardholder Data is safe.  When handling credit card information, remember

  • Never store any Sensitive Authentication Data which includes the 3-digit or 4-digit Security Code known also as the CAV2, CVC2, CVV2, CID, or CVV value found on the back or front of the credit card.
  • Discourage patrons from delivering information insecurely and have deletion practices in place for insecure information.
  • Store credit card information on paper only if critical to business needs.   
    • Lock paper transaction receipts and records in a secure location, such as a locked cabinet or closet. 
    • The keys to the secure location need to be stored in a secure location. 
    • All stored paper records must be properly labeled and destroyed according to city retention policy and guidelines.
    • Securely shred written documentation that contains the primary account number when no longer needed or if not stored. 
    • Departments must guarantee and manage the secure mail transportation of full primary account numbers, either via dedicated 
    • PO Boxes or lockbox services.  Intra-office mail cannot be used for secure delivery of mailed information. Do not use the main PO Box.
    • All faxes machines that receive credit card information must be in a secure location and can be properly monitored.

Tip:  If you must write down a credit card number temporarily, use small wipe boards that are not in public view: easy to erase!

Please email and/or post this information for all staff who handle credit card information, and visit the Credit Card Acceptance web portal to find updated information  and links to Credit Card Security resources.

Prevent Fraud

Prevent Fraud

According to Visa, if a card cannot be swiped, you must key-enter the card account data into your POS terminal. When you key-enter a transaction, you run the risk of accepting a counterfeit card because the magnetic stripe information is unavailable.

  1. Check the terminal. Be sure your terminal is working properly. If the terminal is okay and the problem appears to be with the magnetic stripe, continue to step 2.
  2. Match the account number. Check to see that the embossed account number on the front of the card matches the number indent-printed on the back.
  3. Check the expiration date. Look at the "good thru" or "valid thru" date to be sure the card hasn't expired. If the card has a "valid from" date, be sure the card isn't being used before it is valid.
  4. Make an imprint. Get a manual imprint of the card.
  5. Get a signature. Ask the customer to sign the imprinted sales draft.
  6. Check the signature. Be sure that the signature on the card matches the one on the sales draft. Do not accept an unsigned card.

If you suspect fraud, immediately make your voice authorization center.

Please email and/or post this information for all staff who handle credit card information, and visit the

 Credit Card Acceptance web portal to find updated information and links to Credit Card Security resources.

Using Your Computer Securely

Use Your Computer Securely

Computers used for point-of-sale credit card transactions at the city of Boulder require special security measures to protect Cardholder Data. When using Point-of-Sale computers, remember

  • All staff must use individual accounts when accessing credit card systems and the PCI network.

  • All staff must manage and create their log in credentials and password in a secure manner and in compliance with the city’s Computer User Policy.

  • No individual accounts are to be shared on any computer system that manages credit card information.

  • All digits except the last four must be masked when displayed. The full primary account number cannot be displayed.

  • Do not use insecure transportation or communication methods such as email, text messages, “chats”, “tweets”, social media or instant messages to transmit credit card information.

  • All credit card entry on behalf of the city must be done on the PCI-Secure Cardholder Data Environment (CDE) network within the city firewalls. Credit card entry CANNOT be done remotely and no remote or Citrix access is permitted to credit card applications for credit card entry or credit card payment processing.

  • All computers used to enter 16-digit credit card information, for purchases, refunds, voids or any other merchant service, must be connected to the CDE network.

  • Computers used to enter credit card numbers cannot have general internet access. Business Managers must keep a list of the device and inform IT of changes.

Tip: Set up a dedicated computer for all Point-of-Sales transactions.

Please email and/or post this information for all staff who handle credit card information, and visit the Credit Card Acceptance web portal to find updated information and links to Credit Card Security resources.

Managing Vendors and Staff

Managing Vendors and Staff

Business Managers oversee the entire credit card acceptance business process and have many specific responsibilities to meet security requirements:

  • Terminations of employees must be reported immediately to IT, Finance and any application system administrators.

  • All Contracts with third parties providing software, hosting services or credit card processing services must include

    • guarantees of PCI compliance,

    • annual PCI certification proof, and

    • acknowledgement of responsibility for the security of all cards in their possession and the possession by any of the vendor’s subcontractors.

  • All business managers must comply with all vendor-provided documentation.

  • All business managers must maintain a list of all service providers they work with who collect, transmit, store or process credit card transaction on the city’s behalf.

  • All staff must ensure that all vendor support to the PCI network is provided in a secure manner. Staff should contact IT or their supervisor to confirm secure access options.

  • All Contracts with third parties providing software, hosting services or credit card processing services must include guarantees of PCI compliance, annual PCI certification proof, and acknowledgement of responsibility for the security of all cards in their possession and the possession by any of the vendor’s subcontractors.

Please email and/or post this information for all staff who handle credit card information, and visit the Credit Card Acceptance web portal to find updated information and links to Credit Card Security resources.

Thieves Want Card Data

Managing Vendors and Staff

Business Managers oversee the entire credit card acceptance business process and have many specific responsibilities to meet security requirements:

  • Terminations of employees must be reported immediately to IT, Finance and any application system administrators.

  • All Contracts with third parties providing software, hosting services or credit card processing services must include

    • guarantees of PCI compliance,

    • annual PCI certification proof, and

    • acknowledgement of responsibility for the security of all cards in their possession and the possession by any of the vendor’s subcontractors.

  • All business managers must comply with all vendor-provided documentation.

  • All business managers must maintain a list of all service providers they work with who collect, transmit, store or process credit card transaction on the city’s behalf.

  • All staff must ensure that all vendor support to the PCI network is provided in a secure manner. Staff should contact IT or their supervisor to confirm secure access options.

  • All Contracts with third parties providing software, hosting services or credit card processing services must include guarantees of PCI compliance, annual PCI certification proof, and acknowledgement of responsibility for the security of all cards in their possession and the possession by any of the vendor’s subcontractors.

Please email and/or post this information for all staff who handle credit card information, and visit the Credit Card Acceptance web portal to find updated information and links to Credit Card Security resources.

Annual Credit Card Awareness Program

Credit Card Acceptance policy

TITLE:

City of Boulder Credit Card Awareness Program

CHARTER EFFECTIVE DATE AND DURATION: December 2012 – December 2013

Version #: 2

Rev. Date: 12/4/2012, P. Richmann

Description of Change: allow for training confirmation to be submitted in paper form (red below)

SECURITY AWARENESS PROGRAM PURPOSE:

(Overall charge, purpose or focus.)

As per PCI Requirements, the city of Boulder provides an annual credit card security awareness program with the primary goals

· to educate the secure processing, transmission, processing and storage of credit card information

· to heighten the awareness of best practices

· to promote the importance of credit card security

· to educate staff on their responsibility and consequences

· to fulfill city policy statements

TASKS / DELIVERABLES:

Fundamental to the Awareness Program is

· an annual training for all system, network and application administrators

· an annual Powerpoint training focused on PCI requirements and in the importance of security for all staff who accept or handle credit card payment

· staff confirmation that they have received training so that supervisors can ensure proper training either via web form or via paper form approved by their supervisor

· the Credit Card Acceptance portal where all credit card security resources are maintained

· quarterly emails and postings to heighten security awareness

RESOURCES AND BUDGET:

  • Minimal budget for content development as is available via the internet
  • Consultant review may be budgeted
  • Training tools may be purchased if necessary
  • A cross functional team from Finance and IT will be formed to support activities

Can the Primary Account Number of a Credit Card be stored?

  • The last 4-digits may be stored electronically
  • The full 16-digit number may be stored for filling purposes
  • Only if cardholders name is stored alongside the 16-digit number

Can you store credit card information on paper?

  • No, its illegal to store credit card info on paper
  • Only if critical to business needs
  • Only the 16 digit credit card number may be written down, but not the other information

Can you take a credit card payment over the phone?

  • Yes
  • No

Can you store a cardholders name?

  • Yes
  • No, this is against PCI compliance
  • Yes, only if the name is stored alongside the PAN

Survey Feedback

This is the first time we have offered online trainings for outdoor pool cashiers. Did you find this training helpful?

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What additional feedback can you share to improve this online training?