Professional Driver Club

This training module will explain what the Professional Driver Club is, who it is for, and how members can benefit from it. 

What is the Professional Drivers Club?

Who is a professional driver?

A professional driver includes : 

  • Truck Drivers
  • Coach Drivers
  • Pilot Drivers (this is someone who drives a car/van as part of a wide load convoy to help the wide load truck driver and other road users)

How can you identify a professional driver?

All professional drivers will have ID to show they are a professional driver. This could include:

  • Accredited Pilot Licence
  • Light Rigid (LR) heavy vehicle class - A motor vehicle with a gross vehicle mass over 4.5 tonnes to a maximum of 8 tonnes (no axle limit) or which carries more than 12 passengers (including the driver) to a maximum of 8 tonnes.

  

 

 

  • Medium Rigid (MR) heavy vehicle class - A motor vehicle that has 2 axles and a gross vehicle mass greater than 8 tonnes.
  • Heavy Rigid (HR) heavy vehicle class

    A motor vehicle that has 3 or more axles and a gross vehicle mass greater than 8 tonnes.

  • Heavy-Combination (HC) heavy vehicle class

    A prime mover to which is attached a single semi-trailer plus any unladen converter dolly, or rigid motor ehicle attached to a trailer that has a gross vehicle mass greater than 9 tonnes plus any unladen converter dolly.

  • Multi-Combination (MC) heavy vehicle class

    Any heavy combination unit towing one or more trailers, each having a gross vehicle mass greater than 9 tonnes. Multi-Combination vehicle driver assessments are conducted by private training organisations.

  • See below examples of the type of driver's licence to look out for.

Why are professional drivers so important?

A major source of revenue for the business is fuel sales (diesel).

An average car will refuel with around 70 litres of fuel while a truck can fuel around 750+ litres if filling a whole tank.

We make approximately 10 times more profit from a professional driver fuel sale than a normal car. We want to look after these customers and ensure they keep coming back to our sites to refuel as they are one of the businesses main sources of income.

What is the professional driver lounge?

The professional drivers lounge is an area of our sites that is only accessible for professional drivers. Normal customers cannot enter the professional drivers lounge.

Why is a lounge provided?

Professional drivers work long hours and drive long distances - sometimes thousands of kilometres in a week.  To help ensure a driver does not fall asleep at the wheel and to ensure their wellbeing, professional drivers have to legally comply with government enforced fatigue management breaks.

Sometimes these breaks must last for over seven hours. With regional Western Australia being so remote, our professional driver lounges provide a much welcomed alternative to their truck.

LOUNGE BENEFITS AND WHY WE OFFER THEM

 

 

 

Just for professional drivers

 

 

 

Professional drivers are looking for somewhere to relax and unwind. Our lounges provide a secluded area just for them, without the need to be disturbed by other customers or noise.

Comfortable chairs After sitting in a truck over 12 hours a day every day of the week, they are looking for somewhere comfortable to relax.
Free Wifi They get limited phone reception on the road so we give them chance to catch up on emails and stay in touch online.

Free tea / coffee

 

It could be 10 hours to the next truck stop, so we offer them free light refreshments.
Showers They often sleep in their truck so may want to freshen up when on the road.
Massage chairs After sitting in a truck over 12 hours a day every day of the week, they can get a bit stiff. A massage chair is a nice way to unwind, promote circulation and improve wellbeing.
Free laundry

They often work in dirty environments in the outback and sleep in their truck so may want to freshen up when on the road.

Foxtel  Many have to spend hours taking mandatory fatigue breaks, so we provide them with entertainment in our lounges.

 

How to access the lounge

Professional drivers have to sign up to be a member of the Professional Drivers Club and get unlimited access to the lounge and a host of other benefits.

What form of identification do drivers have to show to sign up to the Professional Drivers Club?

  • Passport
  • Drivers licence
  • Medicare card
  • Bank card
  • Proof of age card

Can normal customers enter the professional drivers lounge?

  • Yes
  • No

Do you have to be a member to get the professional driver club lounge access and other benefits?

  • Yes
  • No

Membership

Eligibility

  • Must be a professional driver and present proof eg. driver license or pilot/coach license
  • Must pay the $25 fee
  • If they are already a member, they must complete a new sign up form and exchange their current card for a new PDC card; they do not have to pay the $25 fee.

Cost & Inclusions

Membership costs $25 and includes:

  • Unlimited driver lounge access at all sites
  • 1 free complimentary shower pass
  • Member 10% off in store 
  • Member Fuel rewards - free meal for fuelling up 450 litres+  or free shower for fuelling up 300 litres+ 
  • Member Store rewards - free shower for spending $30 or more in store
  • Member discounted driver bag $12 (normally $19.99)
  • Member special offer and competitions

How to become a member

  • Professional driver completes a sign up form (on tablet or paper form if the store is busy – note all paper forms must be input by night shift every evening when the store is quiet).
  • Present proof they are a professional driver eg. driver license or pilot/coach license
  • Pay the $25 membership fee
  • Cashier completes staff section of the form and issues a member card for unlimited lounge access 
  • Professional driver receives a shower pass 
    • If they want to use their shower pass immediately, the free shower pass card must be complete (with name member number and phone) and the member must be willing to leave a deposit (truck keys OR driver license). This is to ensure the access card is returned. The shower pass card should be stored with the deposit. 

Current members

If truck drivers are already a member of the Professional Drivers Club, they do not have to pay the $25.00 sign up fee.

They do have to complete the online (or paper) form and are given a replacement card.  Staff should ensure they input the old PDC membership card number into the form.

(Eg below of what staff have to complete on the online form).

Which of the following licence types will we NOT accept? (select more than one if applicable)

  • Accredited Pilot Licence
  • Light Rigid (LR) heavy vehicle class
  • Heavy Rigid (HR) heavy vehicle class
  • Heavy Combination (HC) heavy vehicle class
  • Moped (RN) class
  • Multi Combination (MC) heavy vehicle class
  • Medium Rigid (MR) heavy vehicle class
  • Car (C) Class

How much is it for a professional driver to sign up to the club?

  • $6.00
  • $10.00
  • $15.00
  • $20.00
  • $25.00
  • $30.00

Does a driver get one free shower when they sign up?

  • Yes
  • No

How can a professional driver sign up?

  • Tablet
  • Paper form
  • Both

Should truck drivers leave a deposit when they want a shower?

  • Yes, always.
  • No

Membership Offers

MEMBER ONGOING SHOWERS

Members can get a FREE shower when they fuel up 300 litres+ 

To get this, members simply: 

  • Present their member card
    • Present an ORIGINAL fuel receipt from within the last 7 days outlining 300 litres+ 
      • Some drivers may have more than one fuel receipt, eg, they filled their truck using two pumps. This is acceptable providing it is a single fill.
      • Duplicate receipts or illegible/damaged receipts will not be accepted
  • The cashier must stamp the back of the receipt to acknowledge it has been used and process the shower or meal as a transaction on the till, using the 'Free shower' barcode, so there is a record of what has been given away and add the member number in the reference.  
  • The member receives one shower pass. 

  • If they want to use their shower pass immediately, the free shower pass card must be complete (with name member number and phone) and the member must be willing to leave a deposit (truck keys OR driver license). This is to ensure the access card is returned. The shower pass card should be stored with the deposit.

Members can get a FREE shower when they spend $30 or more in store

To get this, members simply:

  • Present their member card
    • Spend $30 or more in a single transaction.
    • The cashier asks if the member would like to take advantage of the 10% discount OR get a free shower.
    • The cashier must stamp the back of the receipt to acknowledge it has been used and process the shower as a transaction on the till, so there is a record of what has been given away and add the member number in the reference. 

 

Members can purchase a NORMAL PRICE shower for $6.00 

To get this, members simply:

  • Present their member card
  • Pay the fee $6.00
  • Complete a shower pass card 
  • The member must be willing to leave a deposit (truck keys or driver license). This is to ensure the access card is returned. The shower pass card should be stored with the deposit. 

Bulk Showers

Following feedback from Professional Club Driver Members who are not able to fuel up at our site (eg they are advised by the company they work for where to fuel), we are now offering a discount off the purchase of showers when bought in bulk.

Costs for bulk showers:

30 showers = $3.00 each (Total cost is $90.00)

20 showers = $3.50 each (Total cost is $70.00)

10 showers = $4.00 each (Total cost is $40.00)

Three buttons will be added on Beacon under the ‘PDC’ tab. Give the PDC member the relevant shower card – see image below:

When a member who has purchased in bulk, wants to claim a shower; ensure you punch the card using the blue hand held hole punch.

See below: Use the button (Highlighted below on POS – under PDC)  for the corresponding shower card. Proceed with transaction as normal.

MEMBER 10% DISCOUNT

They can get the discount every time they make a purchase. 

To get this members simply:

  • Present their member card when paying for items in store. 
  • The 10% discount is then applied by the cashier using a barcode (each staff member has their own assigned 10% discount card),and entering the last 6 digits of the member number reference.

Exclusions apply eg. Cigarettes, alcohol, phone products, newspapers, items already on discount or promotion, oils/lubricants, fuel sales, PDC shower. This is not an exhaustive list.

MEMBER TRAVEL BAG

Between launch (16 May 2016 and 30 June 2016), we offered a promotion on the travel bag.  Instead of buying for $12, members could buy at a special price of $6.00. 

The travel bags are back to the usual price of $12.00 for Professional Driver Club members.

MEMBER FUEL REWARDS

Members can get a FREE shower when they fuel up 300 litres+ 

To get this, members simply:

  • Present their member card
  • Present an ORIGINAL fuel receipt from within the last 7 days showing 300 litres+

i. Some drivers may have more than one fuel receipt, eg, they filled their truck using two pumps. This is acceptable providing it is a single fill.

ii. Duplicate receipts or illegible/damaged receipts will not be accepted.

  • The cashier must stamp the back of the receipt to acknowledge it has been used, tick the ‘Free Shower’ box, scan the 'free shower' barcode, and process the shower as a transaction on the till so there is a record of what has been given away, adding the last 6 digits of the member number in the reference. 
  • The member receives a shower pass 
    • If they want to use their shower pass immediately, the free shower pass card must be complete (with name member number and phone) and the member must be willing to leave a deposit (truck keys or drivers license). This is to ensure the access card is returned. The shower pass card should be stored with the deposit.

* If they fuel up 600 litres, they can get 2 showers.  If they want to use one immediately, proceed as above; if they want to save a shower, they need to complete a shower pass card and save this until they wish to get their second shower.

Members can get a FREE meal (selected menu) when they fuel up 450 litres+

To get this, members simply:

  • Present their member card
    • Present an ORIGINAL fuel receipt from within the last 7 days showing 450 litres+ 
      • Some drivers may have more than one fuel receipt, eg, they filled their truck using two pumps. This is acceptable providing it is a single fill.
      • Duplicate receipts or illegible/damaged receipts will not be accepted. 
  • The cashier must stamp the back of the receipt to acknowledge it has been used, scan the 'Free meal' barcode, process the meal as a transaction on the till, so there is a record of what has been given away and add the last 6 digits of the member number in the reference. 

 

  • The member receives a meal (selected menu only which is displayed in an A4 clear acrylic frame on the counter). 

DAILY SPECIALS

We are offering an ‘All day’ breakfast as part of the daily specials that PDC members can claim when fuelling up 450 litres or more.

The breakfast consists of bacon, eggs, sausage, toast and beans and is different from the Big Breakfast.

Can a non- member claim the refuel rewards?

  • Yes
  • No

To claim a shower through Refuel Rewards, what must a member do?

  • Present their fuel receipt
  • Present their drivers licence
  • Present their member card and original fuel receipt from within the last 7 days showing 300+ litres

If a member has not refuelled 300+ litres, what is the cost of a shower?

  • $3.00
  • $6.00
  • $7.50
  • $10.00
  • $12.00

What should you do when a truck driver claims a free shower or meal?

  • Nothing
  • Stamp the back of their receipt
  • Stamp the back of their receipt and tick whether they have claimed a free shower or free meal

Can a member combine receipts from different days to make up the minimum fill requirements to claim a fuel reward?

  • Yes
  • No

FAQs

FAQs

Why charge for showers? 

We aim to offer first class shower facilities that are cleaned regularly, are of a modern high standard and always provide hot water. 

Membership duration 

Currently there is no renewal period or end period to membership. 

No profession proof at sign up

The professional driver club is strictly for professional drivers and proof of profession is a mandatory requirement to signing up for membership. If they cannot provide proof, they would need to re-apply when they can present their proof.

Forgotten member card

Currently there is no way for a cashier to ‘’look up’’ a member on the database so they will not be able to access the facilities on that visit.  

The ability for a cashier to look up a member is planned for later in 2016. 

Lost member card

Currently there is no way for a cashier to ‘’look up’’ a member on the database so they would need to 

  • Purchase a new membership card and re-register for $25
  • OR complete a lost card form (saved on the P drive) and we would post them a replacement card for a $20 fee

The ability for a cashier to look up a member is planned for later in 2016. 

Shower access card removed from site

Members must be willing to leave a deposit (eg. truck keys, driver license, mobile and member number) in exchange for the shower access card to ensure it’s returned. 

If they forget or deliberately don’t hand the shower access card back, first try to contact the customer to retrieve the card. 

If the customer cannot be reached, the card must be reported to head office to be cancelled. 

What do we do with member sign up forms?

We’re hoping that most members complete the online form via the ipads on the counters.  However, if the store is busy, paper forms can be completed.  Once the form is complete and payment has been taken, the data needs to be input online.  When the store is quiet and there is time, please copy all details from the paper form and input this data into the online form.

Once the paper forms have been input into the online form, keep hold of the forms, store in a safe place and then send to head office for staff to cross check once a month to ensure all members have been catered for.

What happens to those drivers who have the Carnarvon shower tokens?

With the new PDC system, the tokens will become invalid; therefore if a PDC member has a shower token, they have to exchange it at the counter for a shower access pass. These shower tokens can be accepted at any site.  When exchanging the tokens for a shower access pass, they must also present their Member card.

Do current members have to pay the $25 fee?

No. If a current member has a PDC card, they do not have to pay the $25 fee, however they do have to complete a new sign up form in order to receive the new PDC card.

What about current members? Do their old cards still work?

As we are introducing a new ‘points’ reward system, all locks at all sites have to be the same.  Therefore, old PDC cards have become invalid as they do not work to unlock the new lounge and shower locks.  Any current PDC member has to complete the new sign up form; and will have the sign up fee waivered.

What if a member fills up 750+ Litres? Can they get a free shower AND a free meal?

A driver can get both the free shower and free meal.  They just have to present their member card, and an original fuel receipt outlining 750 litres+ in a single fill.  The cashier must stamp the back of the receipt to acknowledge it has been used and process the shower and meal as a transaction on the till, so there is a record of what has been given away, adding the member number in the reference.

Can a member fill up in Newman & claim refuel rewards at another site?

Yes, a member can refuel at one site and claim the rewards at another site, providing the fuel purchase has been made within the last 7 days, there is a valid ORIGINAL receipt and the total is 300/450+ litres in a single fill.

Why did we offer the travel bag for $6.00 until 30 June 2016?

This was to incentivise truck drivers further to sign up to the club within the time period.

Are any other PDC fuel offers valid?

No.  All refuel rewards are consistent across all sites: 300 litres+ = free shower, 450 litres+ = free meal. There will be no exceptions and any previous fuel offers will cease.

Why have we introduced the free shower when spending $30 or more in store?

We have received feedback from some of our members who were unable to claim the free shower due to not being able to reach the minimum fill of 300 litres (such as Pilots), or members who could not re-fuel at our sites due to the company having fuel accounts elsewhere (such as Centurion drivers). To accommodate these drivers we wanted to offer them an alternative way in which they could receive a free shower.

If a member spends $30 or more in store, do they also get the 10% discount?

No. If a Member has spent $30 or more in a single transaction, the cashier must ask if the member would like to receive the 10% discount OR the free shower. They can not receive both.

What happens if a member has lost their card?

  • The driver can access all facilities
  • The driver has to purchase a new membership card ($25) or complete a lost card form & we would post them a replacement card for a $20 fee
  • The driver gets a free replacement card

What must a member leave to access the showers?

  • A deposit eg a wallet & a completed shower pass (with mobile no & member number)
  • A deposit eg truck keys or drivers licence & a completed shower pass (with mobile no & member number)
  • A towel

Should a member join by completing a paper form or the online form?

  • A paper form
  • The online form
  • Either.

Can all sites accept the shower tokens from Carnarvon in exchange for a shower access pass card?

  • Yes
  • No

Can a member claim the free meal AND free shower if they have fuelled up 750+ litres?

  • Yes
  • No