Customer Type Definitions

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Customer Type Definitions

Felipe Vera

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Agenda

1

Channels

Operator Breakdown

Systems Check: Partner

Systems Check: Franchise

System Check: Carrier

System Check: Reseller

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Channels

Sales Channels are each specialized in it’s own customer base, knowing its specifics will help us understanding our different Customer Types.

Partners

Franchises

Operators

Partners are commercial agents managing our “regular customers”

Franchises have their own customer portfolio

Other Telco Operators using Colt’s infrastructure

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Partners

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Franchises

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Operators

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Operator Breakdown per Customer Type

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Operator:

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Typical products: Carrier

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Typical products: Reseller

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Typical products: Voice Reseller

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Salesforce: Partner Account

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Salesforce: Franchise Account

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Salesforce: Reseller Account

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Kenan: Franchise Services example

Franchise

Franchise’s End Customers

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Kenan: Voice Reseller services tab examples

Reseller ID

Product offering

Product offering

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Kenan: Carrier Services Example

These are not real services, but destination types

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Thank You