Module 1 – Overview of Sales Assured
Module 2 - Sales Assured Standards (including verification call standards module)
Module 3 - Breaches of Standards
Module 4 – Registration, Deregistration and Appeals
Module 5 – General and Summary
Sales Assured is:
A national initiative to ensure Sales agents/Contractors are recruited, trained and assessed in a consistent manner across industries – this helps to improve sales experiences for customers
A central Register of accredited Sales agents/Contractors where Sales agent/Contractor details and their history are stored (The Registry).
Standardised monitoring of Sales agent/Contractor behaviour such that a proven breach of the standards may result in disciplinary measures and deregistration of the Sales agent/Contractor for five years
Members may choose not to engage a Sales agent/Contractor who has been deregistered.