SPORTA Making Every Contact Count for Wellbeing

This simple course will help you to Make Every Contact Count 

This means

Being aware of opportunities at work to have a"health-promoting" quick chat

Signposting for trusted sources of information and support

You can Make Every Contact Count in just a minute or two

WHY IT'S IMPORTANT TO MAKE EVERY CONTACT COUNT

WHAT DO WE MEAN BY WELLBEING?


WELLBEING MATTERS!

We say we have wellbeing when we feel we are feeling good, coping well and flourishing in our lives. having this sense of wellbeing is actually really important - here's why

  • When we have good wellbeing ......
  • it adds years to life and life to years - we may live longer AND live longer in good health
  • it can help us to recover from illness: poor wellbeing is associated with slower wound healing
  • it can help us to have a healthy diet, be physically active and less likely to smoke
  • it encourages people close to us to have good wellbeing too

WELLBEING MATTERS!

Wellbeing is a resource that supports us throughout our life journey

It does't matter how young or old you are - small changes to daily routines can make a big difference to wellbeing

HEALTH AND WELLBEING

HEALTH IS IMPORTANT FOR WELLBEING

People are living longer nowadays than ever before, but not necessarily living longer with good health.

The top 5 health conditions in the UK today which lead to premature mortality are:

  • Coronary Heart Disease
  • Stroke
  • Respiratory Diseases
  • Cancers
  • Liver Disease
  • Dementia, including Alzheimer's disease, has recently overtaken heart disease as the leading cause of death in England and Wales

Health behaviours (whether or not we smoke, eat a healthy, balanced diet, keep physically active, drink alcohol and cope well with stress) all impact on the risk of people developing these killer conditions.




How are we doing at the moment?

Let's look at how physically active we are 

Most of us in the UK are not physically active enough for it to benefit our health.

Have a look at these statements:

About 6 million middle-aged people in England are endangering their health by not taking so much as a brisk walk once a month

64% of adults in Scotland met the CMO’s moderate to vigorous physical activity (MVPA) guidelines.

  • In 2014, 63% of adults took part in the recommended 150 minutes of moderate activity each week.
  • Just over three quarters (76%) of children met the guidelines of 60 minutes of activity each day.
  • Physical inactivity adds to nearly 2,500 deaths in Scotland each year.
  • The cost to the economy of physical inactivity is around £91 million per year.


Some simple things we could do to make a difference

Physical Activity recommendations

Aim to do at least 150 minutes of "moderate" activity each week. "Moderate" means activity which makes us breathe a little faster, feel a little warmer - this may be activities like brisk walking, walking up stairs or gardening. Also add activities into your daily routine which strengthen muscles and help to keep us flexible

WHAT SORTS OF MODERATE PHYSICAL ACTIVITY SHOULD WE AIM TO DO? (2 correct answers)

  • ACTIVITIES WHICH ARE GOOD FOR HEART, STRENGTH AND FLEXIBILITY
  • AT LEAST 150 MINUTES EACH WEEK
  • ONLY DO ACTIVITIES WHICH ARE GOOD FOR STRENGTHENING MUSCLES
  • IF YOU DO THE RECOMMENDED AMOUNT OF PHYSICAL ACTIVITY THEN IT'S OK TO BE SEDENTARY FOR THE REST OF THE TIME

5 KEY THEMES THAT ARE IMPORTANT FOR WELLBEING

Wellbeing is NOT just about health

Here are 5 key themes that are important for wellbeing

People enjoy life more if they feel physically and mentally well

People benefit from having contact with people on a regular basis - it is important for wellbeing

People enjoy  participating in life - in local events and cultural activities for instance

People need to feel safe and secure - in and out of home - are you living in a warm home? Do you have a working smoke alarm? Are you vulnerable if you go outside? Can you afford to eat and pay your mortgage or rent?

People like to be  independent and feel in control of life

First though - think about how these 5 key themes are important for your own wellbeing

WELLBEING

What about your wellbeing?

What does wellbeing mean to you?

Write down in your workbook the things that you feel are important for your wellbeing

YOUR WELLBEING

WELLBEING IS IMPORTANT FOR ALL OF US

What could you do differently that would improve your welllbeing?

Write any ideas that you have in your workbook

WHAT ARE THE 5 KEY THEMES THAT AFFECT WELLBEING?

  • health, education, living environment, language, family
  • health, independence, genetics, number of children, home environment
  • health, relationships, participation, security, independence
  • health is the most important factor and no other things matter

WHOSE ROLE IS IT TO MAKE EVERY CONTACT COUNT?


"WHY SHOULD I MAKE EVERY CONTACT COUNT?"

Sometimes people are not sure that it is their role to make every contact count.

Here are some frequently asked questions;

  • I’m not sure it’s my job. Shouldn’t I be a health expert to do this?

If you have contact with people on a regular basis then you can make every contact count. You will simply be raising the issue of wellbeing, being encouraging and supportive of change and signposting to further sources of information and advice. You don’t need any specialist knowledge at all about health issues.

  • I don’t have the time to do this – surely someone else who spends more time chatting with people could do it instead?

You can make every contact count in less than a minute.

  • People don’t come to me for health advice- surely they will get annoyed if I start asking questions about their lifestyle?

You will be shown how to have a conversation that minimises resistance – and if you do meet resistance you can just move out of the conversation gently and onto something else. You will find examples of how to do this in this toolkit.

If you think about the values in your organisation and in your role, you will probably find values such as

CARING

SUPPORTIVE

ENABLING

HELPFUL

All making every contact count does is help you to look for suitable opportunities where you can demonstrate those values in action


Make every contact count at the reception desk

Receptionist

You make make every contact count at the reception desk

Set the scene

SET THE SCENE

Think of ways that you can make your work-space a health-promoting one. 

Can you put up a poster that lets visitors know about a national or local health promotion campaign?

Be welcoming - visitors may feel nervous, embarrassed or shy. Whatever the reason for their visit to your work space, we want them to feel welcomed and listened to

Be approachable - smile; use "open" body language so that visitor feel comfortable about having a chat with you.

Be interested - in what they have to say, what they want

3 SIMPLE STEPS - ASK, ADVISE, ASSSIST

ASK

“Welcome”

“How can I be of help?”

"We are asking all our visitors if they are aware of the benefits of being physically active. may I ask how active you are at the moment?"

“We want all of our visitors to have great wellbeing - may I have a moment to tell you about some local things can can help you to be healthy and happy?"


ADVISE

"Being physically active helps us all - whatever our age - to feel good, have a healthy heart, strong bones and great sleep.

Most of us could do a little more physical activity that could make a difference to our health and wellbeing"

LISTEN!

Are they interested?


ADVISE

" I can signpost you to some local activities to help you to be more active every day"

"There's a lot of great resources on this website to give you some ideas"

POP IN A POSITIVE

Be encouraging and enthusiastic about the person making a change

"It's great that you are thinking of being a bit more active"

"We've got some fantastic services to support you"

WHENEVER YOU CONNECT WITH SOMEONE YOU CAN MAKE EVERY CONTACT COUNT

AS PART OF AN ASSESSMENT

You could ASK, ADVISE, ASSIST as part of any formal assessment of someone's needs

OPPORTUNITIES TO MAKE EVERY CONTACT COUNT

LISTEN OUT FOR OPPORTUNITIES

Sometimes it's just about making the best of opportunities that present themselves

maybe the person mentions to you that they haven't been sleeping well recently, or they haven't been getting out and about much in the last few weeks

This might be an opportunity to ask whether being a bit more physically active might help


WHO CAN MAKE EVERY CONTACT COUNT FOR WELLBEING?

  • Health and social care service staff only
  • Everybody who meets the public
  • Professionals who are experts in health issues

KEY MESSAGES FOR WELLBEING

KEY MESSAGES

"Your wellbeing is important to us - we are here to help"


"Be active every day. Even a 10 minute brisk walk counts as exercise and can have benefits for your wellbeing"


"Small changes can make a big difference - just think about being a little more active every day for instance - that can help you be well and feel well too"


"It's never too late to improve your wellbeing"


"Get your health checked. If you have been invited to a health check or a cancer screening check, then do make sure that you go. The earlier any medical condition is identified the better the chance of treatment being effective"


"Carers need to care for themselves too! If you are caring for someone else please don't neglect your own health and wellbeing. Take time to look after yourself - it will help both of you in the long run"



BE WISE FOR WELLBEING

YOUR MECC ACTION PLAN

SET THE SCENE

You can invite people to think about their wellbeing when they see you:

Put up posters about the ONE YOU campaign, Healthier Scotland or Health Challenge Wales

Put out leaflets about current campaigns and services to support people to change 

Put up a poster that says “Your wellbeing is important to us. Don’t be surprised if we ask you about your wellbeing……” 

 Put up a poster that says “Whatever your reason for coming here today, if you need information or signposting to other services to improve your wellbeing, then It’s OK to ASK” 

Wear a badge that says “Ask me about Wellbeing”

Be on the look out for opportunities to have a quick chat about wellbeing


Always THINK WELLBEING

OPPORTUNITIES

Whatever your role, you will have opportunities to make every contact count?

Write in your workbook any recent opportunities that you can think of

WHICH OF THESE DO YOU THINK ARE APPROPRIATE CONVERSATION STARTERS?

there are 2 correct answers

  • "Well you are looking a bit grumpy today I must say!"
  • "Now that you are at home recovering, it is important to keep as active as possible. Can I have a quick chat about the sorts of thing that you can do at home to keep active?"
  • "We are asking everyone who visits our centre if they are interested in improving wellbeing - have you got a moment?"
  • " I can see that you smoke - you simply must quit"

LOOK AND LISTEN

Look out and listen out for suitable "door openers" to an opportunity for a brief chat about wellbeing

Write down in your workbook some opportunities that you have in your everyday role to make every contact count. Maybe you can be proactive and make the opportunity yourself? 

IF YOU HAVE TIME - SAY SOMETHING INTERESTING AND USEFUL

SAY SOMETHING INTERESTING AND USEFUL

Making Every Contact Count isn’t about telling people what to do. Rather it is about giving information that may be interesting and useful to the person, and then invite the person to consider what it might mean for them. Here you will find the current recommendations for healthy lifestyles (interesting!) and some top tips for how people can actually use these recommendations in their everyday lives (useful!)

MENTION THE ONE YOU CAMPAIGN, HEALTHIER SCOTLAND or HEALTH CHALLENGE WALES

INTERESTING:  "One You /Healthier Scotland, Health Challenge Wales is a national campaign that has lots of Top Tips and resources to help you and your family to have great health and wellbeing"

USEFUL: "You can download free Apps to help you to stop smoking, have a healthier diet, drink less alcohol and be more active every day. It's a great way to improve your wellbeing"


BE ACTIVE EVERY DAY

INTERESTING:  Did you know that a 10 minute brisk walk every day does wonders for our wellbeing”

USEFUL: “ Do activities that are good for your heart - like a brisk walk; that are good for strength - like carrying shopping ; and that are good for flexibility - like Yoga or Tai Chi.


QUIT SMOKING

INTERESTING: “ There's no safe level of smoking, so it's always best to quit completely. It’s never too late to quit smoking - whatever your age or medical condition, there will be benefits to your health."

USEFUL: “The best way to successfully quit smoking is through a combination of treatment and support from Stop Smoking Services. I have the number if you are interested. You can try vaping as a way of quitting too"


You can see from these examples how brief the conversation can be. And yet we have still managed to say something interesting and useful to help the person consider what action, if any, they would like to take. You will find many examples of INTERESTING and USEFUL statements in the next few pages 



    




 

PHYSICAL ACTIVITY

- interesting

Adults should aim to be active every day and avoid sitting down for too long

Aim to be moderately active for at least 150 minutes a week (or 30 minutes X 5 each week)

-useful

By moderate activity we mean anything that takes a bit of effort and makes your heart beat a little faster and your breathing to be a little quicker.

Do a mixture of activities that are good for cardiovascular health - eg  brisk walking or swimming

-for strength eg lifting shopping baskets or digging in the garden

-and for flexibility eg yoga or Tai Chi

-You can do your 30 minutes a day in 10 minute chunks




PHYSICAL ACTIVITY

BE ACTIVE EVERY DAY!

Being active is one of the best things you can do 

to improve your health and wellbeing

It's great for your cardiovascular health, your bone health, your flexibility and pain relief

It doesn't matter how old you are - be more active every day and start to feel great


HEALTHY EATING

 -interesting

Aim to have a balanced diet. A Mediterranean -style diet is good, with plenty of fresh fish and fresh vegetables. 

Aim to eat 5 portions of fruit and vegetables a day.

Limit salt to a maximum of 6gms/day

Eat less sugar

Have more fibre in your diet

Watch out for portion sizes - use a small plate

-useful

Have lots of different coloured foods on your plate. vegetables and fruit can be fresh, frozen or tinned.

A portion size is the amount of food that will fit into your palm

6gms is about a teaspoon of salt. But be aware that a lot of salt is already in food!

Watch out for the sugar content in drinks and in "low-fat" foods

Have a look at the Eat Well Plate to get an idea of portion sizes




HEALTHY EATING

HEALTHY EATING

Having a balanced diet is good for health and wellbeing

QUITTING SMOKING

 -interesting

Quitting smoking is still one of the most important things that you can do to improve your health and wellbeing

Have a smoke free home and car to protect not just yourself but other people too

-useful

You are much more likely to successfully quit smoking with a combination of treatment (using pharmacotherapy to help you to cope with nicotine cravings) and support from Stop Smoking services

Many people are now using E Cigarettes to quit. It is much safer than continuing to smoke, though getting support from Stop Smoking Services will still increase the chances of quitting for good

QUITTING SMOKING

HAVE A SMOKE FREE HOME AND CAR

Smoking can affect the people who live or work with us as well as ourselves. If you can't quit right away, then have a smoke free home and car to reduce the risk to others

ALCOHOL

-interesting

There is no such thing as safe drinking - only LOW RISK drinking

Low risk drinking means drinking no more than 14 units /week if you are a man or a woman

Spread your drinking out over the week and have at least 2 alcohol free days each week too

If you are pregnant do not drink alcohol at all

You should also check with your GP if it is safe to drink alcohol if you are taking medication


-useful

The amount of units in any one drink depends on the SIZE of the glass, can or bottle and the STRENGTH (alcohol by volume) of the drink

A half pint of 3.5% beer, cider or lager is one unit

A small (125ml) glass of wine (8% abv) is one unit

A 25ml measure of spirits (40% abv) is one unit

ALCOHOL

ALCOHOL

Encourage people to keep a simple drink diary

There are some great Alcohol Apps which are freely available

Drink Less App is a good place to start

5 WAYS TO WELLBEING

 - interesting

The New Economics Foundation identified 5 ways to wellbeing that are easy to remember

Connect - meet or chat with other people on a regular basis

Learn - keep your mind active- read a book, do a crossword or play chess

Active - keep physically active every day

Notice - take notice of the natural world around you. Smell some flowers. Take a stroll in the park and appreciate the beauty of nature

Give - give something back to others eg a smile, or maybe you could become a volunteer or a buddy for someone else

-useful

Help people to weave the 5 ways to wellbeing into their everyday activities

CLANG! is a useful acronym to help you to remember the 5 ways to wellbeing

5 WAYS TO WELLBEING

SIMPLE CHANGES CAN MAKE A BIG DIFFERENCE

What can YOU do take the 5 ways to wellbeing?

REMEMBER TO POP IN A POSITIVE!

POP IN A POSITIVE

However brief your chat, always be encouraging and enthusiastic about behaviour change

"We have some great services locally to support you to be healthier"

"Lots of people find the ONE YOU / HEALTHIER SCOTLAND / HEALTH CHALLENGE WALES website really helpful"

WHAT KEY MESSAGES CAN YOU GIVE ABOUT IMPROVING WELLBEING?

there are 5 correct answers

  • Carry on smoking but try to cut down a bit
  • Quit smoking completely and have a smoke free home and car
  • Aim to be active on 2 days each week
  • Aim to be active for at least 150 minutes each week
  • Take the 5 ways to wellbeing
  • It's safe to drink alcohol as long as you don't get drunk
  • Wellbeing is a resource for life
  • It's never too late to improve wellbeing

REMEMBER THAT WELLBEING IS MORE THAN PHYSICAL AND MENTAL HEALTH

RELATIONSHIPS

The quality of relationships is important. Do they have opportunities to meet with friends and family? Maybe the person can't physically meet friends and family easily - but can they learn to SKYPE?

PARTICIPATION

Can the person become more involved in local community activities?  Are they interested in joining a local group - eg to learn gardening skills, to join a choir, go to a Tea Dance? Do they need transport?  Or just a friendly helping hand?


SECURITY

Does the person have a safe place to live?  The local fire service and police will offer home security checks 

Do they need support to be financially more secure? Do they need to access support to claim benefits?

INDEPENDENCE

Do they feel in control in their life? Do they need support to be as independent as possible? 


HOW CAN YOU HELP? 

DO YOU KNOW HOW TO CONTACT LOCAL SERVICES?

HEALTH RELATIONSHIPS PARTICIPATION SECURITY INDEPENDENCE

Whatever your reason for speaking to the public - always think WELLBEING

A brief supportive chat and signposting to further help can make a real difference

HOW TO ACCESS FURTHER INFORMATION AND SUPPORT IF THEY ARE INTERESTED

ENCOURAGE THE PERSON TO ACCESS FURTHER INFORMATION AND SUPPORT 

Signpost the person to trusted sources of information and support.

ONE YOU / HEALTHIER SCOTLAND/HEALTH CHALLENGE WALES

NHS CHOICES

CHANGE4LIFE

LOCAL SERVICES

Not everyone will need or want to be signposted to a service, but they may appreciate knowing where they can access some on-line information and support.

So tell them about APPS such as 

Five Ways to Wellbeing

Drink Less

Smoke Free

IT'S ABOUT HELPING PEOPLE TO HELP THEMSELVES


SIGNPOSTING

MAKE A LIST OF LOCAL SERVICES

It's important that you signpost to trusted sources of information and support

Make a list of local services in your workbook


WHAT IS WELLBEING?

There are 3 correct answers

  • Wellbeing is a resource for life that has many facets including health, relationships and participating in activities
  • Wellbeing is just about how healthy a person feels
  • Wellbeing is just a state of mental health
  • Wellbeing can add years to your life and life to your years
  • Anyone can make a contact count for wellbeing - by raising the issue, being encouraging and supportive, and signposting to further information and support
  • You have to be an expert in health to have a chat about wellbeing

THANK YOU FOR MAKING EVERY CONTACT COUNT

AND FOR MAKING A REAL DIFFERENCE!