Interactive: Communication

This eLearning course will quiz you on the knowledge contained in the Communication lesson and help identify your weak areas.

You should know and understand the Fundamental concepts of Communication Management as presented in Chapter 10 of the PMBOK and the PMP Exam Content Outline available from www.pmi.org

Match the communication dimensions to their correct description.

Answers:

Internal - Within the project team

External - With customers, vendors, other projects, and the public

Formal - Contracts, reports, briefings

Informal - Meetings, memos, email, discussions

Vertical - Up and down the chain of authority

Horizontal - With peers

  • Internal
    Within the project team
  • External
    With customers, vendors, other projects, and the public
  • Formal
    Contracts, reports, briefings
  • Informal
    Meetings, memos, email, discussions
  • Vertical
    Up and down the chain of authority
  • Horizontal
    With peers

Match the communication dimensions to their correct description.

Answers:

Official - Organizational annual report, newsletter

Paralingual - Voice inflection and tone

Oral - Verbal Communication

Written - On paper or electronic

Unofficial - Any off the record communication

Non-Verbal - Body language which accounts for the majority of comm

  • Official
    Organizational annual report, newsletter
  • Paralingual
    Voice inflection and tone
  • Oral
    Verbal Communication
  • Written
    On paper or electronic
  • Unofficial
    Any off the record communication
  • Non-Verbal
    Body language which accounts for the majority of comm

Place the terms where they belong.

  • Plan
  • Stakeholder Register
  • Requirements
  • Models
  • Stakeholders
  • Needed
  • Terminology
  • Identify
  • Meetings

Which of the following statements are true or false regarding communication channels?

The Following are True:

The number of comm channels on your project is an indicator of how complex communications might be

The formula for comm channels is [N(N-1)]/2

53 people would have 1,378 comm channels between them

  • The formula for comm channels is [N(N-2)]/6
  • The number of comm channels on your project is an indicator of how complex communications might be
  • There are 2 channels of communication between 2 people
  • The formula for comm channels is [N(N-1)]/2
  • 53 people would have 1,378 comm channels between them

Which of the following are factors that should affect your choice of project communication technology?

Answers:

Urgency of the need for information

Availability of technology

Ease of use

Project environment

Sensitivity and confidentiality of the information

  • Urgency of the need for information
  • Availability of technology
  • Organizational structure
  • Ease of use
  • Number of communication channels
  • Project environment
  • Sensitivity and confidentiality of the information
Select all that apply.

Place the terms where they belong.

  • Encode
  • Decode
  • Sender
  • Receiver
  • Acknowledge Message
  • Feedback
  • Noise

Which of the following are examples of push communication?

Answers:

Emails

Letters

Voicemail

  • Meetings
  • Emails
  • letters
  • Phone calls
  • Voicemail
Select all that apply.

Which of the following are examples of pull communication?

Answers:

Websites

SharePoint

Read & Initial Boards

  • Instant Messaging
  • Websites
  • SharePoint
  • Read & Initial Boards
  • Fax
Select all that apply.

Which of the following are examples of interactive communication?

Answers:

Meetings

Webinars

Phone calls

  • Meetings
  • Emails
  • Webinars
  • Phone calls
  • Websites
Select all that apply.

Place the terms where they belong.

  • Manage
  • Methods
  • Reports
  • Project
  • Stakeholders
  • Plan
  • 90
  • Performance

Place the terms where they belong.

  • Control
  • PM
  • Issue
  • Information
  • Meetings
  • WPD
  • Occurring
  • Change Requests