TransformingConflictIntoGrowth.NSM2016.PDF

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Transforming Conflict Into Growth
Presenter: Sheila Berg

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People are disturbed not by things,
but by the view they take
of them.

~Epictetus

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Conflict Defined

…state of discord…

…actual or perceived…

…needs, values and interests…

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Conflict is:

  • Inevitable
  • Natural part of our emotional landscape
  • Varying levels
  • Manifest in different ways

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Causes of Conflict

  • Lack of communication
  • Feelings of undervalued
  • Undefined roles
  • Misunderstanding criticism
  • Preferential treatment
  • Leadership issues
  • Impractical expectations
  • Overworked employees
  • Stress
  • Personal conflict

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Remember

A perfect workplace

Disagreement Blight

Challenge Nuisance

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Conflict Resolution

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Conflict Resolution Defined

It is a way for two or more parties to find a peaceful solution to a disagreement.

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Purpose of Conflict Resolution

  • Beneficial Agreement
  • Understand differences
  • Grow relationships
  • Find Solutions

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Steps for Conflict Resolution:

  1. Understand
  2. Communicate
  3. Brainstorm
  4. Explore
  5. Cope
  6. Choose

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Conflict Resolution

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Conflict Prevention

Conflict is not really the root of a problem.

The root is a lack of direct, properly handled conflict.

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Conflict Prevention

Faced with the choice between changing one’s mind and proving that there is no need to do so, almost everybody gets busy on the proof.

~John Kenneth Galbraith

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Conflict Prevention

  • Be prepared
  • Pay close attention
  • Listening actively
  • Speak up before
  • Stay positive!

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